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Click here or scroll down to respond to this candidateCandidate's Name
New York, NY PHONE NUMBER AVAILABLE EMAIL AVAILABLEWeill Cornell Medical College 7/Street Address 11/2019IT Systems & Network Analyst New York, NYProvided and coordinated Level 2 and Level 3 support for onsite and remote locationsPrioritized requests using Service Now IT Service Management ticketing systemJAMF administration for Apple devices including iPads and iPhonesAirWatch Mobile Device Management deployments, installations and configurationsCisco network support including VLAN configurations, IP assignments, port activationsCreated and edited Service now knowledgebase articles and documentationCoordinated and performed Windows 10 migrations with occasional specialty support for Windows 7 and 8Provisioning network access to specialty devices such as IP cameras, RFID, robots and VRMount Sinai Health System 7/2016 7/2019Applications Development & Support Analyst New York, NYResearched and evaluated alternative solutions and recommended the most efficient and cost effective solution for the systems design considering existing systems, available technology, the capacity and limitations of the equipment, operating time and form of desired resultsStrategically planned to identify application requirements to adhere to the companies IT policies and proceduresCoordinated projects with development, operations, technical support and other IT areas as appropriate throughout the development and installation processesCoordinated and performed server decommissioning and upgrades for Windows Server 2003, 2008 and 2012Installed and configured Windows Server 2012 and 2016Provided local, offsite and VPN/Remote level 2 & level 3 hardware and network support; Windows 7, Windows 10 and Mac OSXAssisted with Office 365 migrations, rollouts and mobile device configurationsCollaborated with end users and other IT areas as appropriate throughout the development, QA testing and effective Go Live product rollout via SCCMCreated implementation, project plans, and/or post go live guides and documentations for users and/or administratorsPerformed related duties as assigned or requested within the Service Now ticketing system to ensure the ability to meet SLAsMaintained constant communication with vendors to ensure in-house applications remain updated and in complianceAdministered and supported Active Directory user accounts and security groups permissions to file sharesTroubleshot HL7 EMR ADT/SIU interface communicationsServed as the initial liaison to several vendor managed, and vendor supported servicesMontefiore Information Technology 11/2015 6/2016Implementation Consultant Yonkers, NYMaintained a high level of independent judgment and decision making throughout the implementation processAimed to achieve a high level of client service and satisfaction during all phases of implementationCoordinated concurrent projects and serves as a point person in the fieldDeployed servers for services not limited to printing, authentication and file sharing on Windows Server 2012 and 2016Recommended implementation of features and functions where appropriateDocumented site surveys, coordinated equipment installations and applied configurations as provisionedResponsible for pre installation design review and documentationProvided Desktop and Network support at various facilitiesOperated within the framework of the complete project management life cycle and adhered to industry and Emerging Health IT StandardsInteracted with groups internal and external to the organization on a daily basis in conformance with Montefiore IT policy and proceduresProvided post go live support to the client during a transition to traditional support to our clientsTroubleshot problems as they occurredProvided on-site data center support to bring servers and switches on lineReported enhancement requests and bugs on behalf of the clientAssisted and trained less experienced Implementation Specialists and internal resources including support staffWorld Business Lenders LLC 1/2014 - 11/2015I.T. Desktop Support Team Lead New York, NYAdministrated Microsoft Windows Servers 2008 R2 and Server 2012 R2 environment including Exchange Management Console, Active Directory, SQL Management Studio 2012Supported and Administered Windows XP, 7, 8, 8.1, 10 and Mac OSX Operating SystemsProvided end user support with observance to metricsConfigured and maintained user accounts, GPOs, shares and permissionsAssisted with the migration of newly acquired branches not limited to configuring servers, firewalls and domainsCreate, test, produce various company images with required applications, services and permissionsAdministrated and supported CRM applications (Inside Sales, Five9, SpitFire)Coordinated IT/Facilities services with vendors and contractorsImplemented and supported Dell SonicWALL appliances in newly acquired officesDocumented IT expense and ticket reports for executive reviewCoordinated and prepared weekly meetings for Facilities and IT servicesImplemented and monitored inventory to maintain tracking of company IT/Facilities assetsTrained new hires with the onboarding processes and utilizing available IT servicesAssisted with migration of Microsoft Exchange 2010 to Office 365Assisted with the implementation and integration of MDM (Mobile Device Management) software with ExchangeCreated documentation and guides for the Help DeskTotal Deployment Solutions 8/2013 PresentIMAC / Desktop Support / Data Center Technician (On-Call) New York, NYDeliver successful IT installs, moves, adds and changes for clientsPack and unpack end users systems with regards to detailAdd upgraded components to end users systems when requested from clientTest systems after moves to ensure connectivity of all devicesEffectively communicate with team on tasks to increase team efficiencyPatch network connectivity on distribution frames when necessaryRack and stack servers as well as network devices on server racksSetup and connect turrets and Bloomberg devices (finance based clients)Wilmer Hale and Dorr, LLC 1/2013 7/2013I.S. Support Specialist Intern New York, NYCreated and resolved 15-25 end users tickets using the Axios Assyst ITSM systemCreated user accounts and profiles with Active DirectoryProvided remote, in person, and phone support for the New York and visiting usersTroubleshot and analyzed recovered devicesAmended asset management by creating reference documents for the teamSet up and supported regional and international Cisco WebEx AV conferencesEncrypted laptops with specific users profiles to ensure data security on hard drivesConfigured Outlook email for users Blackberrys, Android and Apple iPhones and iPadsPerformed various setups for basic end users and daily visitor offices with docking stations and single/dual monitor displaysPatched/Activated network connectivity for users on IDF port servers |
