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Click here or scroll down to respond to this candidateCandidate's Name
Swansea, IL EMAIL AVAILABLEObjective: Detail-oriented and self disciplined professional brining 2 years of medical office experience to an office administration position. Ability to interact with customers to provide information in response to inquiries about programs and services to handle and resolve complaints. Skilled in Microsoft Office, phone etiquette, documentation review, creative problem solving, data entry, and planning and organizing.Hard Skills:CPT CodingICD 10ICD CodingInsurance VerificationHIPAAMedical TerminologyMedical AdministrationMedical SchedulingDocumentation ReviewSoft Skills:Written and Verbal SkillsCritical Thinking SkillsInterpersonal (People) SkillsAdaptabilityResourcefulnessTime ManagementTeamworkConflict ResolutionCreative Problem Solving SkillsProfessional Experience:St. Clair County (IGD) Belleville, IL April 2023 to presentCustomer Service RepresentativeEducates 20 25 clients per day about unemployment insurance benefit program to new clients such scheduling an appointment.Rectifies the claimants complaints and complex issues using creative problem-solving methods to discuss solutions to fix the problem collaboratively.Displays friendly and positive demeanor to meet and greet clients.Maintains receptionist area such as checking in clients with appointments, cleaning nearby workstations, and clearing client traffic.Handles sensitive information while maintaining confidentiality.LHC Group Red Bud, IL June 2022 to Dec 2022Intake/scheduler coordinatorHandled client request and coordinated appointments to meet clients needs with therapists, nurses, and other services.Accepted assignments from the supervisor or designee. Scheduled personnel, contacted individuals assignments and scheduling.Received a comprehensive "report" of staffing and service activity from the on-call coordinators.Completed the schedules as needed and notifies clients regarding the status of their services.Ensured that services are provided by the most qualified person available and notified clients in a timely fashion if personnel is not available as originally scheduled.Northern Ohio STNA Cincinnati, OH Sep 2010 to Feb 2022STNA/Home Health Aide (Self Employed)Provided daily care for 4 clients including medication administration, vitals, range of motion, lifting from bed to chair, home care, meal preparation, bathing, transportation, appointment setting, speaking on clients behalf with other medical staff & businesses regarding day to day operations.Healthcare Connection - Cincinnati, OH Aug 2006 to Sep 2010STNA/CNAAdapted to fast pace doctor's office where I greeted patients, processed demographic and insurance information.Helped assist disgruntled patients or patients needing assistance right away, collected co-pays and entered payments in system (current and past due).Pulled refill request and other info off fax machines, collated and maintained patients charts and records, answered phones, scheduled appointments, conducted nightly audits and trial balances, gained experience with Medical Manager systems.UC Family Physicians - Cincinnati, OH Jan 2005 to Aug 2006Medical Front Office (Intern)Greeted patients, processed demographic and insurance information, collected co-pays and entered payments in system (current and past due).Pulled refill request and other info off fax machines, collated and maintained patients charts and records, answered phones, scheduled appointments, conducted nightly audits and trial balances, gained experience with IDX or IMX systems.Education:Southwest Illinois College Belleville, IL Sep 2018 to Dec 2018Certificate in Certified Nursing Assistant (CNA)AEC Southern Ohio College Cincinnati, OH Jul 2010 to Aug 2010Certificate in Certified Nursing Assistant (CNA) |
