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Click here or scroll down to respond to this candidateCandidate's Name
West Palm Beach, FLEMAIL AVAILABLEPHONE NUMBER AVAILABLESummaryOver 30 years assisting companies with achieving optimal performance by maintaining andtroubleshooting IT systems, end-user hardware, software, and networks.Work ExperienceIT Support AnalystInnovative Technology Solutions - Jupiter, FLDecember 2016 to June 2021Established and maintained Standard Operating Procedures for Service Desk and installation techs to ensure the highest standards of operational efficiencyCreated and maintained online documentation explaining new systems, software and hardware that is utilized by end users and IT personnelWorking with Human Resources and management to ensure proper provisioning of new user accounts in Active DirectoryCreated file shares and modified permissions for end-users, computers and groupsTroubleshooting network and VPN (Citrix and Cisco) connectivity issuesAS400 support - print queue issues, IP terminal resetsAdministered Remote access tokensHeavy Outlook client support, connectivity and configuration issuesDrive mapping, remote printer and software installsSystems AdministratorInsight Global - Stamford, CTJuly 2016 to December 2016Provided Active Directory administration of users and computersProvided VPN and remote access support to end-usersMaintained security standards that would ensure a high level of confidentiality, integrity and availability of informationBuilt strong trust relationships with end-users to ensure that they always felt comfortable approaching the IT team with any issuesSupported Mobile device deployment operations and assisted end-users with any issuesProvided weekly reports to management regarding new and ongoing projectsIT Support AnalystAdeccoOctober 2015 to January 2016Responsible for initial design of Linux systems in a test environment that would securely communicate system status of commercial boilers over cellular networks and secure SSL connections to remote databases.Building Linux servers (including web servers, LDAP servers, File Servers)Configuring Linux UWT and FirewallD firewallsUtilized knowledge of TCP/IP, DHCP, DNS, to build reliable server configurationsJr Systems AdministratorInnovative Technology Solutions - Melville, NYJanuary 2014 to September 2015Other EmploymentOTR Truck DriverCrete Carrier Corporation - Lincoln, NEAugust 2023 to January 2024OTR Truck DriverPrime Inc. - Springfield, MOJune 2021 to August 2023EducationMaster of Business Administration in Business AdministrationNova Southeastern University - Davie, FLBachelor of Business Administration in Management Information SystemsFlorida Atlantic University - Boca Raton, FLSkillsHelp DeskActive Directory user administrationDesktop Support operationsLANTCP/IPDNSDHCPMicrosoft Windows ServerOperating SystemsVPN |
