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Title Customer Service Medical Records
Target Location US-OH-Cleveland
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Cleveland, OH Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummary:Experienced Billing and Coding Medical Record Specialist with strong communication, organizational andinterpersonal relationship skills. Protected sensitive information and confidential material according topolicy and procedures. Dedicated team player known for building excellent customer servicerelationships and attention to detail. Proficient in Microsoft Office Application; Word, Excel, Outlook,Oracle, as wells as medical billing systems, such as, Sorian and Athena.Professional Skills: Detail Oriented Accuracy Insurance Verification Leadership Time Management Team Building Data Processor Managed Care Billing Medical Records Processing Case Audit Organization Customer Service RelationshipsExperience:Informa Media 2023-2024Collections Specialist Made business to business calls Monitored accounts to identify overdue payments Analyzed and contacted debtors to arrange debt payoffs Kept accurate records and reported on collection activity Communicated by phone and email Resolved customer issues and answered inquiriesLifestance 2020-2022Patient Collector Updated account information within the AMD computer system Identified and coded patient data, using standard classification system Applied ICD-10-CM, HCPCS Level II and CPT recording Monitored, analyzed, and updated unresolved third-party accounts Secured medical records to ensure confidentiality is maintained Entered customer data and history into the computer system Communicated with payee and other internal departments to resolve claim issues. Analyzed accounts to verify accuracy and resolved discrepancies Posted amounts paid to customer accounts Located and monitored overdue accounts, using computers and a variety of automated systems Answered customer questions regarding problems with their accounts Worked efficiently, independently, as well as, with team membersUniversity Hospital 2011 - 2017Senior Physician Specialist II Updated account information within the Athena computer system Identified and coded patient data, using standard classification system Applied ICD-10-CM, HCPCS Level II and CPT recording Monitored, analyzed, and updated unresolved third-party accounts Secured medical records to ensure confidentiality is maintained Trained physician staff on entering charges through appropriate billing applications Consulted with doctor to clarify conflicting or missing code information Entered customer data, such as, history, extent of the disease, diagnostic procedures ortreatment into the computer system Communicated with payee and other internal departments to resolve claim issues. Analyzed accounts to verify accuracy and resolved discrepancies Posted amounts paid to customer accounts Located and monitored overdue accounts, using computers and a variety of automated systems Answered customer questions regarding problems with their accounts Worked efficiently, independently, as well as, with team members Charge Entry Entered data for insurance billing purpose Monitored, analyzed and up dated unresolved third-party accounts Communicated with payee as required to resolve claim issues Advocated for the insurance company to obtain maximum reimbursement Participated in team strategy meetings Provided insurance company with patient medical information Completed assignments to meet monthly budget requirementsEducation: AAPC Coding Certification 2018 Remington College Medical Billing & Coding Certification 2010 Jane Addams BCC Data Processing Certification/Diploma 1984

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