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C: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLEAccomplished Information Technology Specialist with strengths in relationship management, excellent communication, building collaborative internal and external partnerships, team-leader and mentor. Extensive knowledge and experience with WAN, LAN, ISeries, Windows and Mac softwares. PROFESSIONAL EXPERIENCESenior Information Technology (IT) Specialist, Adams Publishing Group, LLC. 1997 Present Previously ECM Publishers, Inc. - Coon Rapids, MN Understands and applies various IT methodologies in the workplace to encourage collaborative project management and development, excellent customer service, and company structure. Ensure IT compliance for infrastructure services. Maintain servers used throughout the software development lifecycle to provide highest quality networking services. Coordinate performance testing to conclude functionality of a variety of technological products. Provide technical assistance by planning and coordinating new software updates and production support. Create projections for management budgeting, staffing, and purchasing for the IT Services Team. Develop effective work relationships within departmental and functional lines, business users and customers, and other, involved vendors. Extensive knowledge with WAN, LAN, Monitoring, Iseries, Telco, Windows and Mac technologies. Project Management for corporate building HVAC, Electrical, etc. IT Support Specialist, Libby International 1995-1997, MN Provide user assistance with network connectivity, administer local building networks, manage DNS and DHCP for departmental networks to ensure up-to-date, reliable technologies. Perform regular maintenance and support of workstations, servers, and virtual machines to maintain the health and performance of databases. Successfully managed production to create an effective workplace environment. Manage quality control within UPS/Power Converter Division and Sales/Support to provide quality communication with external and interval partners. Promote facility-specific wireless network and telephone systems to enable unity within the workplace. Work with vendor platform providers to remain updated on trends, products, frameworks, and applications. Technical Support, Vidtech/Praotech 1994-1995, MN Uphold integrity of all internal processes including incident management, major incident management, problem management, change management, etc. to ensure critical company operations. Support products produced in house and at the customer level. Manage production workflow, quality control, and testing. IT Support for the company.Supervisor Notebook/PC Repair, Zeos International 1989-1994 New Brighton, MN Repaired Notebook and laptop computers to assist customers. Successfully supported ZEOS International production. Supervised a staff of seven within the department to provide project management. Ensured quality customer service for internal and external customers to build positive, company relations. EDUCATIONNorthwest Technical Institute1994 1994Degree Name: Network AdministrationField Of Study: NovellBrown College1986 1989Degree Name: Associate DegreeField Of Study: Electronics and ComputersVolunteer ExperienceFundraising CommitteeCompany Name: Saint Michael-Albertville High School Cause: Collaborate with school faculty and community members to fundraise for the All Night Graduation Party for graduating seniors. Years Involved: 2014-2015 academic year and 2016-2017 academic year. |
