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Candidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEProfessional Summary30 years of Case Management experience: Interviewing clients, Guidance, Coaching, and Advisory Techniques. Address issues related to employment barriers.Cross trained in WIOA Youth Department ages 16-24.Maintains compliance with all personnel policies and procedures.Makes presentations to provide information about employers as requested.Builds and maintains relationships with external agencies or professionals for referrals of customers.Conducts monthly monitoring as required.Perform case closures as required.Prepares budgets, training and support service vouchers.Create action plans; provides training and job placement resources and services.Knowledgeable of OSMIS, OSST, and Mainframe System.Experienced in Unemployment Prep Orientation, TABE, Career Scope, SAGE Assessment Testing and Workshops.Employment HistoryFamily Care Manager Youth and Families 07/2017-presentCareer Specialist Goodwill Industries 07/2010  07/2017Customer Service Rep Rescare/Arbor-Career Central 03/2008  06/2010Employability Skills Instructor Rescare/Arbor-Career Central 12/2003  03/2008Quality Assurance Manager Rescare/Arbor-Career Central 07/2007  03/2008Housing Counselor Hernando County Housing Authority 03/1988  06/2003CertificationsCertified Child Welfare Case Manager Florida Board Certified 06/2018Florida Certified WorkforceProfessional Dynamic Works 03/2005Childhood Development Childhood DevelopmentAssociation 07/2003EducationSt. Leo University Bachelors DegreeHuman Services minor in Socialization 05/2003St. Leo University Associates DegreeLiberal Arts 05/2002Pasco Hernando State College Associates DegreeHuman Services 05/2001