| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Basking Ridge, NJ PHONE NUMBER AVAILABLE EMAIL AVAILABLELinkedIn: https://LINKEDIN LINK AVAILABLEPROGRAM MANAGER / CHANGE MANAGEMENT LEADERHighly strategic and resourceful professional, with expertise in rescuing decidedly troubled projects for large scale enterprise programs which are negatively impacting the financial bottom line and managing the process to return them to a profitable state. An analytical, dedicated, and supportive project lifecycle manager with Lean Six Sigma Process Redesign Green Belt, able to identity risk, resources, processes, budgetary impact and remediate such with appropriate stakeholders to achieve stated objectives. Ability to manage projects with great flexibility and moves fluidly among diverse industries utilizing multiple methodologies i.e.., Waterfall and Agile. Often called upon to conduct risk identification and mitigation workshops to executives and project teams.Strategy & PlanningRisk ManagementGovernanceBudgetingEstimatingTrainingResource AllocationProcess DocumentationMatrix CollaborationEXPERIENCEAgadia Systems Inc, Parsippany, NJProgram Manager (2017- Present)Provides day-to-day leadership for all program activities related to delivery efforts for large, complex, major IT delivery program; Responsible for managing all requests for new implementations by client prescribed timelinesWorks closely with senior management to define requirements, establish program objectives, and define program successDirects development of operation support strategyAssists teams in defining project team tasks, assumptions, deliverables, dependencies, and issue resolution; escalates when appropriateFirst and Only Project Manager hired at AgadiaIntroduced company- wide Project Management Methodology and Controls to the organizationCreated intake process for accepting new work and created fully formed teams to handle workload, resulting in increase of business where they previously turned it awayRecognized for handling 18 concurrent implementations with peak efficiency and customer satisfaction.Collaborated with external clients, internal account managers, stakeholders, technical leads, and additional departments to ensure compliance with Centers for Medicare and Medicaid Services (CMS) standards.Works cross-functionally with multiple business unites including Field Services, IT, Marketing, Customer Care, and FinanceCNA Insurance, Cranbury, NJSenior Project Manager (2011 2017)Sr. Project Manager responsible for assessing and recovering troubled projects ensuring consistent and predictable delivery of work for a program or a portfolioResponsible for working with newly merged company by introducing associates to CNA policies and processes, recruited, and onboarded new project managers, and handled additional assigned projects as neededIdentified opportunities for continuous improvement of project management processes and worked in PMO, COE, and Business and IT LeadershipInput into Roadmap Annual PlanningActed as a training facilitator for core project management tools regarding scheduling, financial, and resource managementFacilitated after action review with all key stakeholders, analyzed business outcomes, and provided enterprise visibility into findings and business impacts to facilitate continuous improvementHorizon BlueCross Blue Shield of NJ, Newark, NJSenior Project Manager, Healthcare Management (2005 2011)Worked within an EPMOAccountability for project execution, acquiring and assigning resources, leading project teams, and developing and managing baseline budgets and project plansDefined project scope, monitored ongoing process, and communicated with stakeholders throughout life of projectSuccessfully executed two process re-designs leading to a significant reduction in policy development turnaround time, which have been fully incorporated into the day-to-day activitiesExecuted and managed a project plan and accompanying resources for a system coding initiative resulting in overall net savings of $27.3 millionImplemented multi-phase web-based solution allowing members to calculate cost of care, as well as provide a review of clinical quality measures for provider groups. Developed and delivered enhanced provider directory and estimated cost for services. Program initiated in response to Executive Order 13410 Promoting Quality and Efficient Health Care in Federal Government Administered or Sponsored Health Care ProgramAT&T, Morristown, NJ (1989 2004)Integrated Services Group Project Manager (2002 2004)Launched multiple targeted and cross-sell initiatives that delivered 85,000 feature sales.Spearheaded product sales program launches in 38 local marketing successfully fielding 68,000 inbound calls with 36,000 individual sales.Initiated self-service IVR for local feature provisioning, leading to notification of 110,000 customers while reducing costs by $800 thousand.Promotions and Awards:Integrated Services Group Assistant Project Manager (1999 2002)Customer Contact Design Development (1996- 1999)Instructional Analyst (1995 1996)Script Writer (1994 1995)Sales Effectiveness Manager (1993 1994)Information & Distribution Manager Quality Control (1992 1993)Three-time award winner for True Achievement AwardDEGREES & CERTIFICATIONSB.G.S., Political Science, University of Kansas, Lawrence, KS (1986)Lean Six Sigma Process Redesign Green Belt (2007)Project Management Professional (2005) |
