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Click here or scroll down to respond to this candidateCandidate's Name
Des Moines, IA Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLE Ability to organize and manage multiple programs and process work in priority and meet deadlines Extremely successful time management skills and resolving complex operational tasks to completion Able to effectively collaborate and maintain working relationships with peers and higher level management 28 years of experience in a professional office setting including data entry, default accounts payable, claims, reversals, billing expenses, payments, loss mitigation, risk management, quality assurance audits, customer service, phone experience Extensive knowledge of Microsoft Office, Excel, Word, Outlook, PowerPoint Leadership skills including: coaching, training and mentoring Use analytic skills to solve problems, stay in compliance and assess risks, update and use procedures Work ExperienceSenior Investor Services Specialist, (Investor Services/Analyst) Wells Fargo Home Mortgage - West Des Moines, IAAugust 2006 to Present Correcting edits from Freddie Mac to align with Wells Fargo MSP system Work the monthly upper management high-level PowerPoint reports Wiring large amounts to banks, billing expenses, balancing accounts to keep in compliance Using Excel Spreadsheets and templates to present information to management to improve workflow Having team, vendor, and employees Microsoft team meeting to make work updates changes Using business analysis to provide data and accurate reports and analytics to solve problems and recommend improvements Over 6 months on the phone with direct contact helping customers on forbearance, payments, setting up auto paymentsWarehouse/Office Supply SupervisorAmerUS Group - Des Moines, IAJuly 2003 to August 2006 Expertly entered data entry of all insurance products shipped and received to keep track of inventory sent via UPS Supervise all employees on forklift, processing products, and stocking items in the warehouse Courier in charge of delivering office supplies to various company locations Use Microsoft Office, Word, Outlook in processing insurance kit requests and questions Held weekly team meetings and with vendors to coordinate supply shipments Office Warehouse AssistantEconomy Forms Corp - Des Moines, IAAugust 1994 to July 2003 Supervise employees on processing UPS shipments, getting correct shipping and receiving paperwork to be entered into the system for inventory control. Processing invoices and printing bills of lading to customers Working phones and dispatching trucklines and company trucks to coordinate pickup of products Using Microsoft Office, Word, Excel to process export paperwork and reports to management EducationHigh school diplomaIndianola High School - Indianola, IA1986Skills Ability to organize and manage multiple programs and process work in priority and meet deadlines Extremely successful time management skills and resolving complex operational tasks to completion Able to effectively collaborate and maintain working relationships with peers and higher level management 28 years of experience in a professional office setting including data entry, default accounts payable, claims, reversals, billing expenses, payments, loss mitigation, risk management, quality assurance audits, customer service, phone experience Leadership skills including: coaching, training and mentoring Use analytic skills to solve problems, stay in compliance and assess risks, update and use procedures Extensive knowledge of Microsoft Office Excel Word Outlook PowerPoint Forklift Risk management Analysis skills Analytics Business analysis Customer service Leadership Quality assurance Supervising experience Data analysis skills Training & development |
