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Click here or scroll down to respond to this candidateCandidate's Name
Street Address S. EAST STREETMCLEAN, IL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECareer SummaryProfessional individual with extensive knowledge and experience in retail and customer service. Exceptional abilities in communication, multi-tasking, and organizational skills. Strong background in office functions, maintaining accounts payable, reconciling bank statements, and completing monthly inventories. Highly-motivated, hard-working, and trustworthy.Work ExperienceGeneral ManagerDollar GeneralNov17 -Nov18Report to the District Manager. Overseen entire store and managed a staff of 5-8 employees; completed hire/termination processes, employee counseling, weekly payroll, and inventory counts; prepared employee schedules, self-audit and store safety checklists, assigned daily task for lead cashiers; processed vendor invoices and manufacturer coupons; reconciled transactions monthly; verified safe/till balances, daily cash over/short variances and bank deposits; received weekly store order and stocked product; merchandised entire store; and maintained new plan-o-grams and resets.Shift Manager/Store MerchandiserJCPenney, IncNov 16 Oct 17Report to the Store Manager. Supervise 2nd shifts consisting of 6-10 employees; manage the highest volume shifts; balance tills and fill change requests; troubleshoot issues with cashier procedures; handle all customer complaints; maintain stores presentation of merchandise; perform end of day process and close the store.Assistant General Manager/General ManagerTravel Centers of America, Bloomington, ILJan14 May 16Assistant General Manager 2014-2015:Reported to the Shop General Manager. Prepared employee schedules; recruited new hires; completed employee hire/termination processes; performed RIST procedures and PM Quality Inspections; verified torque specifications and wheel in-play; assisted in invoicing; physical counts/inventory; stocked shop supplies, parts and merchandise; provided customer assistance; controlled high volumes of work orders; managed all 2nd shift shop/staff responsibilities; and conducted monthly site safety meetings.General Manager 2015-2016: Reported to District Manager. Overseen the entire travel center facility. Managed a team of cashiers and porters; completed hire/termination processes, employee counseling, evaluations, weekly payroll, and monthly inventory cycle counts; organized quarterly inventories; prepared employee schedules, preventative checklists, and daily task lists for supervisory staff; processed vendor invoices, purchase orders, and store orders; verified cashier audits and daily cash over/shorts variances; contained a multitude of compliances; calculated bi-weekly department budgets; and conducted monthly employee meetings.Co-ManagerRoad Ranger, McLean, ILJun '12 - Jul '13Reported to the Store's General Manager. Prepared invoices, end of day paperwork, schedules, and payroll; merchandised entire store; completed physical counts; managed monthly inventories; maintained relationships with local and national vendors; balanced store safes; troubleshoot customer service issues; completed cashier audits; processed store orders; assisted cashiers; and supervised all 2nd shift operational functions.Cashier/Administrative AssistantLoves Travel Centers, LeRoy, ILApr '09 - Dec '11Cashier/Retail Clerk 2009-2010: operated a multitude of fueling transactions, provided customer service with fleet billing companies, performed cash advances, check authorizations and check printing procedures, assisted with receiving inventory products, maintained 2 merchandising categories, and stock/faced store products.Administrative Assistant 2010-2011: personal assistant to the general manager. Prepared vendor invoices and payroll, received and accounts for all inventory products, maintained 5 merchandising categories, balanced store vault, performed shift break procedures; assisted with customer service issues and marketing promotional items, and supervised 1st shift operational responsibilities.Assistant ManagerCampusTown, Inc., Bloomington ILAug '10 - Feb '12Reported to the Store Manager. Received all merchandise; prepared customer orders, bank deposits, and employee schedules; balanced end of day paperwork; processed invoices; completed monthly audits; merchandised the entire store; and assisted cashiers. Responsible for store functions on 2nd shifts throughout the week and on all weekends.EducationMajoring in Psychology/Emphasis inOrganizational BehaviorColorado Tech UniversityFeb21 - CurrentlyMajored in Psychology/ SociologyIllinois State University, Normal, ILAug '06 - Dec '07Associate Degree in Applied SciencesHeartland Community College, Normal, ILAug '04 - May '06 |
