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AaronBoldenA B O U T M EExperienced open-minded manager with an established record of improving production levels.Organized with exceptional follow-through abilities and a comprehensive grounding in management.Ability to balance multiple priorities within deadlines.Flexibility and adaptability.Productive team member.Detailed oriented.Effective interpersonal communicator adept at training staff, learning new computer systems quickly and applying knowledge learned to daily tasks, handling employee concerns and collaborating with customers to increase satisfaction and revenues.Adept at policy and procedural development and implementing internal controls to deliver cost savings, quality assurance, and regulatory compliance.EDUCATIONSecondary EducationSouth Carolina State UniversityTelecommunications System ManagementTrident Technical CollegeCERTIFICATIONS2022ISTQB Software Testing CertificationFoundation Level2005MD-11 Freighter Weight & Balance CertificationIATA Dangerous Goods CertificationBoeing 747-200 and 400 Series Weight & Balance CertificationEXPERIENCEQA Tester  Hawaiian AirlinesCoforge Technologies/ Atlanta, Ga / 2020  2023- Responsible for manual QA testing between providers Sabre and Amadeus using the various testing methods and testing applications.- Use various tools and equipment to test software as well as hardware.- Reporting testing results in JIRA daily during weekly sprints.- Using regression testing to validate testing results and reporting those results via JIRA.- Using postman testing application to assist in troubleshooting and verification of test cases and scenarios.- Performed functional as well as end to end testing.- Provide reports that track and monitor issues.- Participate in daily standups to provide effective feedback for daily solutions.- Collaborate with cross-functional teams to ensure quality throughout the products life cycleService Desk Analyst IT  Operations ServiceCoforge Technologies/ Atlanta, Ga / 2020  2023- Single point of contact (SPOC) for IT support, applications, and business processes; tracking displaying basic self- service options for end users.- Problem solving, troubleshooting, and documentation of a multi-platform network environment using various tools such as Active Directory, and Microsoft Windows Servers, Unix, Linux, Redhat, Sun Solaris, Veritas Cluster Server Admin, SolarWinds, SiteScope, NGOSS, and Proprietary Apps, Putty, Remote Desktop Connection, DsView. Managed Active Directory with password resets and enable/disable AD accounts.- Administrate VPN accounts with VPN account resets, VPN extension, and enable/disable VPN accounts.- Managed Network NetScout tool to analyze network traffic, run reports, as well as provide graphs to identify problem areas.- Providing level 2 and 3 support and passing incident ownership if escalation is needed, tracking compliance with customer service level agreements (SLAs).- Working knowledge of servers pertaining to SITA Flight Operations- Initiate and coordinate technical bridge, when necessary, in coordination SSOC leadership and various support groups to resolve degradations and outages.Applications Support AnalystSITA / Atlanta, GA / 2009  2020- Provide support to internal and external customers for SITA and Center of Excellence (CAD, SFEB, DCS, SITA Web Services) in accordance with departmental procedures and/or the terms of the customer contract or SLAs.- Act as the customer SPOC and co-ordinate application implementation as well as troubleshooting with customers and/or internal resolver groups, ensuring the highest level of customer service is maintained to assist with customer implementation and resolve the fault and incident within the prescribed SLA.- Ensure established Service Management processes and procedures are understood and co-ordinate problem resolution with the appropriate resolver groups.- Create Knowledge Documentation- Proficient in Request, Incident, Problem and Change Management in Service NOW.- Collaborate with customers during and after customer implementation to understand, document and resolve problems within the application.- Conduct QA testing of application software changes and system enhancements.- Collaborate internally with Expert Analysts and Software Development personnel to identify the root cause of application processing errors, and provide possible workarounds or resolution details to customer.- Plan and deliver SITA application training both internally and to SITA hosted customers.- Execute testing with customers and third party service providers to ensure application is functioning properly for cutover.- Complete implementation project tasks as assigned. Competency in SITA DCS, Horizon Weight & Balance, Horizon DCS, ITCI, SITA Web Services.TrainingMicrosoft Azure AdministratorManage Azure Ad users (Skillsoft)Manage Azure AD groups & device (Skillsoft)Manage Azure AD subscriptions and cost (Skillsoft)Azure Policy Management (Skillsoft)Agile FoundationsFundamentals (Skillsoft)Scrum Methodology (Skillsoft)Agile Software ProjectsSoftware Requirements (Skillsoft)Software Design (Skillsoft)Estimation Methods (Skillsoft)Software Development & TestingAgile Methodologies in Software Development (Skillsoft)Extreme Programming (Skillsoft)Agile Self-organizing Teams (Skillsoft)Project Management (Skillsoft)Team Meetings (Skillsoft)Agile Organizations:Cloud for Agile Software Development (Skillsoft)DevOps & Agile (Skillsoft)Agile Models & Scaling Agile (Skillsoft)Building an Agile Culture (Skillsoft)Software Testing FoundationTest Types & Maintenance Testing (Skillsoft)Testing Techniques (Skillsoft)Test Management (Skillsoft)Testing & the Software Development Lifecycle (Skillsoft)Fundamentals (Skillsoft)Risk & Defect Management (Skillsoft)Test Monitoring & Control (Skillsoft)Test Process Fundamentals (Skillsoft)Black box & White box Testing Techniques (Skillsoft)Test Tool Support (Skillsoft)Agile Methodologies (Skillsoft)Testing Approaches (Skillsoft)Techniques & Tools (Skillsoft)Programming Fundamentals:Object-oriented programming (Skillsoft)Programming Best practices (Skillsoft)Introduction to Programming (Skillsoft)Other SkillsAsset ManagementHardware TestingPHONE NUMBER AVAILABLEEMAIL AVAILABLEMcDonough, GA