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PHONE NUMBER AVAILABLEEMAIL AVAILABLESkills SummarySeeking the opportunity to further my career with Kaiser Permanente and further develop skills that help to deliver an exceptional patient experience allowing each patient to live their best life while continuing to drive revenue and meet company goals. EXPERIENCE:Kaiser PermanenteNon-Licensed Optician 8/2022  11/2023 Inspected and verified the accuracy of incoming orders from production to assure compliance with national and Kaiser Permanente standards. Assisted supervisor in tracking product activity regarding ordering, receiving, usage, and requirements for items for inventory and supplies required for member care and service. Recommended changes in product offerings, inventory levels of products carried, new products, and/or services that the membership is asking about regarding their eyewear. Performed operation of and routine maintenance/repair of precision grinding equipment used to produce in-house eyewear to assure accurate and quality output from laboratory. Answers member questions regarding visual health care, the use of eyewear, lens and/or frame products available, low vision aids, and other services available within the department. Addresses questions regarding optometry services and appointment availability within the department. Refers questions outside of department to the appropriate party in the facility or organization as necessary. MyEyeDrGeneral Manager (Four Corners Silver Spring) 10/2021  8/2022 Hire, train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience. Remove obstacles and find resolution in the patient/customer experience when needed. Maximize the store's profitability without compromising the patient/customer experience by setting and exceeding organization's financial and performance goals. Provide quality product merchandising by complying with inventory count schedules, maintaining and organizing back stock, and requesting necessary product for business needs to maximize sales. Analyze daily/weekly/monthly/quarterly reports to ensure all staff members are achieving desired goals. Delegate tasks to accomplish objectives through others Assistant Manager (Bel Pre Rd) 08/2020 - 10/2020 Stretch assignment to oversee the office and lead associates to reach monthly goals Handling various patient issues and finding solutions Processing all orders and keeping reports updated Learned importance of planning out each day and week Prepared inventoryAssistant Manager (Silver Spring) 03/2019 - 08/2020 Assisted running an office with a revenue of $3.5 million a year Responsible for managing the office when the manager was out of the office Handled any issues that would arise with patients or staff Managed daily task and associates during the day to meet goals Eyewear Consultation (Olney) 08/2018 to 03/2019 Leader in sales to meet office goal Supported management with daily task Learned to multitask between patients and task Responsible for ordering and stocking of contacts Supported doctor and prepared patients for examEmerging Leader Program 09/2017 to 03/2019 Managed Silver Spring Four Corners for a month Learned skills to become a leader Participated in meetings and role plays to improve how to address issues Would cover office while GMs were out for vacation SOFTWARE:Power BI, Acuitas, Epic, MS Office 365LANGUAGES:English, Bengali, Urdu, HindiEDUCATION:Darul Ihsan University  Dhaka, BangladeshLal Matia Womens College  Dhaka, Bangladesh