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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE New York, NYSUMMARYSeasoned Project Manager with a decade of experience in diverse industries including FinTech and card services. Proven track record of being a successful PMO overseeing workflows across all business units, spearheading engagement trackers, and implementing monitoring processes to track project deliverables. Eagerly seeking a Project Manager role to leverage extensive experience in managing complex projects, enhancing customer experiences, and driving revenue growth.WORK EXPERIENCEWells Fargo New York, NYBusiness Execution Consultant May 2023 - Aug 2023 Managed updates to product controls, policies, and procedures, guaranteeing risk identification and clear communication of product impacts to key stakeholders. Held exclusive responsibility for tracking progress roadmaps, monitoring project deliverables and timelines. Used project management systems for precise and consistent tracking of project progression. Federal Reserve Bank of Boston RemoteFedNow Project Manager Oct 2021 - Dec 2022 Managed cross-functional workflows within an Agile environment, facilitating seamless collaboration between managers, product managers, legal, compliance, marketing, and sales teams. Developed process flows and wrote procedures for the Federal Reserve Banks to provide safe and efficient instant payment service in real time. Developed and managed an engagement tracker to monitor and document interactions with prospective Financial Institutions, aiding the audit process and ensuring complete tracking of all action items. Successfully led a philanthropic project as part of a larger campaign, overseeing five workstreams, managing budgets and engagement, ultimately raising approximately $160k American Express New York, NYGlobal Premium Card Services Travel Project / Product Senior Manager Oct 2017 - Nov 2020 Led cross-functional product management / PMO for an array of embedded and fee-based travel, life, and health insurance products, significantly contributing to a $120M revenue boost in 2019. Managed the successful introduction of two innovative embedded premium travel insurance products within a nine-month timeline, reaching approximately 12 million premium and preferred members, executed in an agile environment and within budget. Improved customer user experience and engagement by crafting customer-centric product marketing copy to align with business requirements, integrating service into new digital platforms, and initiating relevant digital placements, thereby enhancing overall customer appreciation. Global Premium Card Services Project/ Product Manager Mar 2016 - Oct 2017 Successful PMO who fostered seamless collaboration between Marketing/Product teams and legal and insurance partners to eliminate hurdles and facilitating the successful implementation of timely and relevant marketing campaigns. Managed all facets of 8 NAC (No Additional Charge) Insurance and Non-Insurance retail and travel products, serving over 51 million US Card Members across various customer sectors, including Consumer, Corporate, Business, and Pre-Paid. Directed a cross-functional project to refresh the NAC products, improving the user experience and benefits coverage - the first comprehensive update since 2010. Developed job aids and implemented numerous trainings on customer-first marketing strategy introducing relevant messaging and securing new marketing channels, which amplified benefit awareness and engagement.Consumer Products and Servicing, The Centurion Lounge Senior Analyst Aug 2014 - Mar 2016 Collaboratively established and optimized new marketing channels, resulting in enhanced brand visibility among American Express Card Members and potential clientele. Accomplished meticulous budget management, ensuring full budget utilization without overspending. Successfully managed complete marketing collateral projects, from inception to implementation, adhering strictly to marketing guidelines and maintaining punctuality. Independently overhauled and consistently managed a major company website, improved user experience. Coordinated internal and external technology partners to launch a refined check-in tool, streamlining the process in an agile environment and contributing to efficient user acceptance testing. Small Merchant Marketing, Analyst Jul 2012 - Aug 2014 Orchestrated and implemented various small merchant marketing campaigns, including an educational monthly E-newsletter, a recognition campaign for high-potential merchants, and a multi-touch servicing campaign to bolster Net Promoter Score. Oversaw the team's budget end-to-end, guaranteeing successful attainment of year-end financial objectives. Enhanced merchant satisfaction and provided value via online educational content and improving merchant visibility.EDUCATIONUniversity of RochesterBachelor of Arts, EconomicsRochester, NY2012SKILLSMicrosoft Excel Microsoft PowerPoint Microsoft Office Jira Website Management Analytics Budgeting and Forecasting Quality Control Agile Methodologies Project Planning Quality Assurance Knowledge of Project Management Tools and Software Budgeting and Cost Control Time Management Project Planning and Development Microsoft Project Communication |
