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Click here or scroll down to respond to this candidateCandidate's Name
Administrative Office Specialist, Certified Home Health Aide, Quality ControlProfessional, Customer Retention RepresentativeSouth Boston, VAEMAIL AVAILABLEPHONE NUMBER AVAILABLESelf -Motivated Quality Control Specialist, Office Management Professional, Customer Relations Representative and Administrative Office Specialist with experience in Industrial Operations and Customer Retention Services, Health Care Services and Documentation. Bringing to the table expertise in individualized case management, documentation of vital information, risk assessment and career strengthening. Excellent communication and coordination is key for daily operations management, workflow improvements, production workflow, mechanical troubleshooting, vital record documentation and client services. Together we can create a successful future in a positive and safe work environment. A permanent career at which I can grow as a beneficial team member and excel within an established company is what I'm seeking. I'm motivated to further my education, training and certifications as part of that team. My goals will improve my ability to establish repour with clients in need of my assistance, alongside living a focus oriented, healthy and driven lifestyle. Authorized to work in the US for any employerWork ExperienceCSA - Customer Service AssociateAll-Around Services inc. - Halifax County, VAJanuary 2017 to PresentProviding customized services to fellow residents in need of organization or extensive assistance in their home or business.Additional services include and are not limited to updating organization of documents, spaces, property, material, storage space, and so forth.Individualized customer service plan created based on specified requirements, expectations, and time availability.Industrial Sewing Machine OperatorAnnin Flagmakers - South Boston, VAMarch 2022 to January 2024Industrial Quality Sewing Machine Operator in Star Department at a fast pace. Assuring Quality grade and inspection certified sewing of heavy duty flag material in sizes up to 30inch x 30in sections 5 pieces wide. Capable of performing troubleshooting and minor maintenance of machine while keeping up integrity in hostile work environments 5 days a week.Operating multiple machines including but not limited to standard industrial "sit-down" table sewing machine, standing large joining machine, operating a steam press, stamping and cutting stars and other adhesive emblems. The cutting table reaches length of 100 feet at which i can pull and cut material for orders reaching 1000 pieces or more.Interacting with supervisors and management to provide documentation checks and inspection listings of each item before shipping in final delivery boxes. I maintained a professional demenor and served as a floater between 4 departments, serving as the only person trained and trusted with multiple responsibilites reporting to upper management. Quality Control InspectorPapa John's - South Boston, VAOctober 2021 to December 2022Providing Front End Direct Customer Services. Inputting orders and specifications into our POS system. Making sure customers receive Time Efficient and Quality Inspected Products. Additionally, working as a product preparer. This position requires testing and ensuring product has reached it's full potential for best quality. Product then reaches it's final form to then be specifically custom prepared inserted into the oven and removed to receive it's preparations for delivery at home or instore. Quality Control and Product DevelopmentPanera Bread - Alexandria, VAJune 2021 to October 2021Providing Front End Direct Customer Services. Inputting orders and specifications into our POS system. Making sure customers receive Time Efficient and Quality Inspected Products. This position requires ensuring product has reached it's full potential for best quality, all side items are packaged, and time management over other team members are effectively assembling the products according to promised production delivery. Using Health Code knowledge to educated and oversee other team members, food temperatures, storage, and handling. Toward the end of the shift, all employees complete sanitation processes, safety and disposal procedures.PCA (Personal Care Assistant), Inhome Care Provider Private - Roxboro, NCJune 2019 to December 2020Personal care provider to 95 year old Vietnam veteran. Providing individualized patient specific care for PTSD, Dementia and Alzheimers.Patients care included but was not limit to Advance Directive daily living skills, physical therapy, food preparation, communication skills, personal hygiene and dressing. Practicing wound care and accident prevention for patient safety. Accredited certifications in First Aid, CPR and Fall Prevention. Documentation of all activities and patients health, psychological factors, bathing, mobility, communication skills using a scale of one to ten to determine progress or regression. Patient will require more around the clock direct care terminating private in-home care arrangement. Customer ServiceWorld of Sports - South Boston, VAJanuary 2016 to December 2016* Coordinated special events and projects.* Oversee customer needs and satisfaction.* Cross training for multiple job services within the business.* Schedule private events and entertainment.Banquet Coordinator and Bar ManagerBerry Hill Resort and Conference Center - South Boston, VA February 2014 to November 2014* Sourced vendors for special event needs.* Created presentations for clients.* Completed advanced skills and training to support operational needs for multiple departments.* Coordinated special projects.* Handled all incoming business and client requests for information.* Maintained computer systems.Owner and ManagerLakeside at Hyco - Leasburg, NCFebruary 2013 to January 2014* Developed standard training procedures for all employees.* Prepared all vendor invoices and processed incoming and outgoing payments.* Maintained computer and physical filing systems.* Sourced vendors for special project needs and negotiated contracts.* Obtained all licenses and permits for operation.* Recruited and hired qualified candidates for vacant and new positions.* Completed weekly payroll for 15 employees.* Designed marketing approach and website.* Handled all incoming business and client requests.* Coordinated special events.* Managed schedules and inventory.Document Control Field ManagerWilliams Industrial - Asheville, NCSeptember 2011 to April 2013* Maintained computer documentation and hard copy filing system of equipment, machinery and tools.* Prepared, managed and presented daily and weekly progress reports for each project to insure deadlines are reached.* Received, screened and routed incoming calls, emails and fax.* Provided complete meeting support including preparing materials and documentation.* Sourced vendors for equipment and inventory needs for multiple job sites.* Scheduled and managed all on-site documentation for employee hire-on, safety requirements, certifications, training, layoff and dismissals.* Reported, documented and created presentations for safety seminars, protocols and required certifications.* Received OSHA Safety Certification.* Completed individual job site training for confined space, lockout tagout, biohazard material.* Completed bi-weekly payroll information and documentation for 200 employees.* Managed and insured all equipment, tools, and materials are delivered on time by communicating with the project manager, home office, vendors, clients and contractors.* Met challenging quotas for productivity and accuracy of work over multiple job sites. EducationCertifications & Continuing Education in Healthcare Management Online Courses - VirginiaJune 2017 to PresentAssociate in Business AdministrationSVCC - South Boston, VA2015 to 2017Associate's degree in Surgical Procedure, Administration and Human ResourcesNational Business College - Danville, VA2006 to 2010Graduate in Advanced StudiesHalifax County High School - South Boston, VA2002 to 2006Skills Management, Marketing, Customer Relations (10+ years) Project Coordination Office Management Strategic Planning Alzheimer's Care Microsoft Excel Microsoft Word Performance Management Medical Terminology Operations management Human resources Contract negotiation Sales Customer Support (10+ years) Data entry Phone etiquette Analysis skills Quality control Quality inspection Schematics Operating systems Software troubleshooting Business development Windows Document management Presentation skills Typing Financial services Computer Networking Customer service PTSD Care Project Management Technical Support Supervising Experience Home Care Technical support Customer service Medical terminology Human resources Quality assurance Continuous improvement Root cause analysis FDA regulations Computer skills Communication skills Product development Product Assembly Project management Microsoft WordCertifications and LicensesOSHA Safety CertificationPresentMicrosoft Office SpecialistJanuary 2007 to PresentPatient Care TechnicianPresentVirginia Driver's LicenseMay 2022 to June 2026OSHA 10Certified Medical AssistantDecember 2020 to PresentCPR CertificationJune 2021 to PresentBLS CertificationJune 2021 to PresentAssessmentsScheduling ProficientDecember 2022Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: ProficientAdministrative assistant/receptionist Proficient August 2021Using basic scheduling and organizational skills in an office setting Full results: ProficientSupervisory skills: Motivating & assessing employees Proficient July 2022Motivating others to achieve objectives and identifying improvements or corrective actions Full results: ProficientCustomer focus & orientation ProficientAugust 2021Responding to customer situations with sensitivity Full results: ProficientAttention to detail ProficientOctober 2022Identifying differences in materials, following instructions, and detecting details among distracting informationFull results: ProficientProofreading ProficientDecember 2022Finding and correcting errors in written textsFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional InformationSkills Time management Highly motivated to succeed Clear oral/written communication Friendly and professional nature Invoice/document management Exceptional learning capabilities across multiple domain Microsoft Office Goal driven team building |
