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Click here or scroll down to respond to this candidateCandidate's Name
Wyncote, PA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEProfessional SummaryResults oriented and multitasker. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Strong in leadership, negotiating and organizing skills.SkillsProficient in Microsoft Office products, e.g. Word, Excel, Access, Power PointNegotiationProblem resolutionStaff ManagementData collection and analysisWork HistoryOn-Call Manager 04/2010 to 05/2019Bayada Home Health Care Philadelphia, PAUsed healthcare expertise, customer service skills and analytical nature to resolve customer concerns and promoted loyalty.Resolved healthcare problems, improved operations and provided exceptional client support.Knowledgeably and successfully handled incoming service inquiriesEffectively staffed new casesEffectively made staffing changes and replaced field staff that could not make their scheduled hoursNegotiated billing rates as appropriateHandled complaints and incidents with discretion.Documented all calls and on-call activity.Initiated counseling and termination of staff.Senior System Engineer 01/1999 to 02/2003Telcordia Technology Piscataway, NJDeveloped testing procedures and documentation and presented to clients for review..Delivered local service ordering requirements for an Internet based clearinghouse service.Provided error resolution against requirements, error root cause analysis, usability analysis and testing requirements.Conducted requirements review with customers.Assistant Staff Specialist Manager 01/1984 to 01/1999Bell Atlantic/Verizon Communications Philadelphia, PADeveloped and implemented telecommunication procedures for new service and products.Organized and facilitated teams for implementation of new products and services.Planned and conducted training seminars.EducationAssociate of Arts: Business-1997-1998Pierce Junior College - Philadelphia, PALiberal Arts And General Studies-1995-1997Temple University - Philadelphia, PA |
