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Click here or scroll down to respond to this candidateCandidate's Name
Queens, New YorkPHONE NUMBER AVAILABLEEMAIL AVAILABLEAn ambitious and results-oriented professional looking to pursue a career in Information Technology. A resourceful, problem solver with 8+ years of customer service experience and demonstrated strengths in verbal and non-verbal communication. Currently pursuing CompTIA CYSA + certification, looking to leverage prior leadership and small business assistance experience into a career spent assuring the protection of individual and company assets and data.EDUCATIONPer Scholas May 2021Cyber Security ProgramPer Scholas January 2019IT Support/NetworkingCUNY Kingsborough College June 2018Accounting Certificate(Material covered: Accounting Fundamentals QuickBooks Pro, Tax Preparer)CUNY Hunter College September 2024Have 124 creditsEXPERIENCEBlack Rock (Stefanani IT Solutions)- New York, NY- IT Support IINovember 2022-January 2024Performing on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutionsSetting up new users with equipment and providing new VDI accountsWorking with managers, human resources and the hardware team for the return of equipment from former employeesInstalling, configuring, testing, maintaining monitoring, and troubleshooting client workstations, mobile devices and related hardware or software in order to deliver required deskside service levelsProviding swift and professional deskside and remote IT support via ServiceNowPrada Corporate (Atrium Staffing)-New York, NY- IT Support IIAugust 2022-November 2022iOS iphone and ipad set up via AirWatch and Apple ID for new employeesProvided Level 2 support using ServiceNow to manage all incoming trouble and request tickets in North America for 99 stores and 3 corporate locationsRemoted into systems to fix printer and scanner issues via LAPSAdded new employees to systems ensuring proper placement in groups via reference in Active DirectoryImaged workstations with three different images (Dell and Lenovo systems)Set up workstations for new employees within the corporate environment from imaging to the installation of software.Provided software installation and workstation support for Client Services divisionNYCHHC (Orion Staffing)-Bronx, NY- Help Desk AnalystNovember 2021-June-2022Provided prompt, clear, and ongoing communication with end users to define clear expectationsConfigured and troubleshooted POS devices while working with vendor to ensure connectivity.Provided support to end users on a variety of issues ranging from hardware, software, network and account managementTicket and workload management utilizing customer provided service ticketing system via ServiceNowProvided software installing using software management system-SCCMExperience with VDI, virtual desktops, imaging workstations, deploying and troubleshootingTroubleshooted mobility issues related to laptops and remote connectivityDell (Unisys) - New York, NY- Dell Certified TechnicianApril 2019 March 2020Through the use of a ticketing system able to manage service calls and contact the customers on their availability to perform hardware repairs for both residential and business clients.Proficiency in break/fix of laptops and desktop computers.Replacement of motherboards, memory and hard drives.Ran diagnostics software and document the solution for future common issues.Provided maintenance to Lexmark printers.Provided outstanding service to Dell customers through the warranty program.TECHNICAL SKILLSActive DirectoryOffice 365LAPSSAPSCCMServiceNowPOS systemsAirWatchUPS Campus ShipCisco Packet TracerNetwork ConfigurationWiresharkVMware and Virtual BoxBatch ScriptingAdobe Suite, Microsoft Office, and Google Suite ProficientSKILLSSales and OutreachStrong Communication SkillsProject ManagementCERTIFICATIONSA +Network +Security +ORGANIZATIONSWomen in Tech |
