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MEKDIMHABTEMICHAEL (she/her)CONTACTPHONE NUMBER AVAILABLEEMAIL AVAILABLEhttps://LINKEDIN LINK AVAILABLEhabtemichael/WORK EXPERIENCEAccount and Operations Manager/HREA Team Inc  IT Consulting Firm, Louisville, KY January 2022-Present- Recruits and acquires new talents for organizational growth.- Evaluates and assesses strategic solutions, leveraging new and emerging technologies to drive process automation and improve effectiveness and workflow.- Manages a team of 6 consultants, including their performance, training assessments, payroll, and onboarding.Quality Assurance OfficerYeAbe Dialysis Clinic at Menelik Hospital, Addis Ababa, Ethiopia October 2021-Present- Analyzes treatment sheets, lab results, and medical records to establish a patient database.- Evaluates patient progress and plans, routinely meeting with physicians and team members to assess patient status.- Ensures implementation of standards of practice and clinical practice protocols including analysis of blood work data, infection control, water treatment, and appropriate response in emergency situations.- Facilitates a QAPI plan to improve care to patients, reduce hospitalizations, and enhance overall well-being of patients.Certified Clinical Hemodialysis Technician (CCHT)Fresenius Medical Care, Louisville, KY February 2010-June 2020- Operated hemodialysis machines and monitored patients during dialysis including vital tracking and responding to adverse events.- Cannulated patients and administered medications to provide optimum care and treatments to ESRD patients.- Conducted machine safety checks in accordance with facility policy to identify and report unusual findings.PROFESSIONAL SUMMARYResults-driven, professional with extensive, 10+ year work history in the healthcare industry. Outstanding organizational skills with a proven ability to prioritize a variety of tasks within a timeline, scope, and budget. Holds exceptional knowledge creating presentations, developing, presenting, and implementing protocols; and designing data collection forms in clinical settings as a Quality Control Officer in a dialysis clinic. Innate leadership skills and ability to build and sustain relationships with people from diverse backgrounds within a climate of mutual respect, inclusion, enrichment, and growth as evidenced by collaboration with 6 high performing team members of engineers. Excellent at training staff in best practices and procedures to improve productivity.PROFESSIONAL ATTRIBUTES-Operations managementoDevelops goals and implements HR strategies according to company objectives leading to 10% increase in productivity.-Communication skillsoDemonstrates exceptional ability to maintain relations with all stakeholders.-Problem SolvingClinical ClerkshipNorwegian Hospital and Rush Hospital, Chicago, IL September 2006-December 2010- Coordinated emergent and non-emergent inter-facility patient transfers.- Organized physicians calendars to schedule patient consultations.- Performed physical examinations, progress notes, and delivered differential diagnoses appraised during clinical rotations.- Assisted in internal medicine, OB/GYN, pediatrics, psychiatry, surgery, family practice, allergy immunology, hematology/oncology, and nephrology settings as a medical student.- Excelled in nephrology, allergy/immunology, and hematology/oncology electives.Student Research AssistantBaylor College of Medicine Biomedical Research Center, Houston, TX 2001- 2003- Gathered data and maintained accurate records in the laboratory databases and facilitated first-class communication and collaboration with team members.- Operated basic laboratory equipment such as centrifuge, ph. meter, and light microscopy while preparing solutions and reagents according to procedure.- Implemented protocols and molecular biology laboratory techniques such as Southern, Western and Northern blots, basic tissue cultures and PCR.EDUCATIONWindsor University School of MedicineSt. Kitts and Nevis, West IndiesDoctor of Medicine, MD Sept 2003-Sept 2010Charles University School of MedicinePlzen, Czech RepublicPre-Medicine and Basic Sciences Program 1991-1996CERTIFICATIONSClinical Research Coordinator CertificationClinical Research Professionals Society (CCRPS) August 2023 (expected)- Accredited by the Accreditation Council for Clinical Research Education (ACRE)Certified Clinical Hemodialysis Technician (CCHT)Kentucky Board of Nursing 2010oResolves complex employee issues, resulting in 25% reduction in employee grievances.LANGUAGES- English- Amharic- SlovakVOLUNTEERINGElectronic Medical Records VolunteerSt. Joseph Hospital, Chicago, IL2008-2010CORE COMPETENCIES- Clinical Monitoring- Direct Patient Care- Patient Assessment- Patient Support- Discharge Planning- Data Entry- Database Management- Electronic Health Records- Administrative Management- Staff Management- Staff Supervision- Training & Development- Quality Assurance- Strategic Planning- Detailed-Oriented- Multi-Tasking- Laboratory Techniques- MS Office (Excel and PowerPoint)