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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE PHONE NUMBER AVAILABLE Live Oak, FL Street Address
SummaryDedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.SkillsWorkflow ManagementRegulatory ComplianceOne Call ResolutionProject ManagementExperienceDispatch Solution LlC Miami, FLCostumer Service Manager06/2010 - CurrentProvided exceptional customer service to ensure customer satisfaction.Developed and implemented strategies for providing excellent customer service experience.Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.Monitored staff performance to ensure adherence to customer service standards.Conducted regular training sessions for staff on new products, services, and customer service techniques.Created reports on customer feedback, complaints, and suggestions for management review.Developed policies and procedures related to customer service operations.Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.Alternative Transportation Service LLC Live Oak, FLManger06/2001 - 05/2010Developed and implemented strategies to increase customer satisfaction and loyalty.Created monthly reports for senior management summarizing operational performance metrics.Coached, mentored and trained team members in order to improve their job performance.Analyzed customer feedback data to develop action plans for improving services offered.Scheduled interviews for potential candidates and conducted reference checks prior to hire.Monitored staff performance and addressed issues.Exercised good judgment and decision-making in escalating concerns and resolving issues.Education and TrainingFlorida Gateway College Lake City, FLAssociate of Arts in Business Management05/2009Suwannee High School Live Oak, FLHigh School Diploma05/1990 |
