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A L E X I S R O A N E -W A S H I N G T O NPHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYEnthusiastic customer experiencespecialist seeking to work for anorganization that fits with my passion to help others, problem solve and desire to grow professionally.SKILLSMicrosoft Office Typing: Advanced 50wpmData Entry PlanningNetworkingEXPERIENCEAccount Manager, Simm Associates, Feb 2023 Current, Newark, De Conducted skip tracing to locate individuals responsible for outstanding balances. Employed effective communication and problem-solving skills, enabling successful debt recoveries and improving customer relationships. Set up payment plans to help customers bring accounts current. Reviewed accounts regularly to prioritize collection efforts based on dates and balance amounts.Posted payments and adjusted balances to reflect new values. Customer Service Representative, WSFS Bank, Jul 2022 Sep 2022 Assisted customers with account balancesManage payments on loansEducated customers on products/salesUpdated customer account informationInformed customer with general account information. Customer Engagement Specialist, Nov 2021 Jun 2022 Discover CardProvide card members with best solution for financial situations Manage high call volumesEducated cardmembers about their account & card type Manage paymentsCustomer Support Specialist, BNY Mellon, Sep 2020 Mar 2021 Managed high volume calls and adapted to the business needs Used communication skills to provide quality service to a variety of clients Assisted callers with billing and technical issues ARJun 2016Applied advanced problem-solving skills, judgement and experience to analyze informationEducated customers about products and servicesEDUCATIONCertificate: Legal Support ServicesHoward High School of Technology DE