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Title Customer Service Operations Coordinator
Target Location US-FL-Ocala
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Career Objective: To continue to provide efficient and excellent service to the New York City Public Library while advancing my career.Experience:Promotion :Cleaning Operations Coordinator August 2012- PresentOversee 14 buildings for cleanliness and all other related maintenance issues. Supervise as many as 20 staff members at any given time. Order supplies coordinate special events approve vacations, train new employees so that they are successful in maintaining a clean and safe environment. Provide customer service to all our patrons daily who visit the library.New York City Public LibraryAssistant Library Custodian November 2008-2009Responsible for the cleaning of the H.T.R BranchConducting training seminars which include safety practices and cleaning proceduresAudits for all branches throughout the system to monitor condition of building and custodians consistencyMonitor inventory and assist with ordering suppliesOverseeing custodial department when Assistant Manager is on vacationSupervise custodial department ensuring interior and exterior of all branches are kept up to N.Y.P.L standardsRelying on experience and using judgment to complete several complicated tasksProvide additional relief to custodians for discards cleaning or any related dutiesPromotion:Junior Library Custodian April 2006November 2008General and detail cleaning of all branches according to facilities needsAll related duties including snow removal landscaping and graffiti removal using power wash machineChange lights when needed and report burnt out ballast to supervisorSet up for all events and grand openingsPromotion:Porter guard-November November 2004April 2006Cleaned bathrooms vacuumed carpets dailyDisinfected table tops high and low dustingBurnished floors and all related dutiesRental Management & AssociatesPorter October 1999November 2004Removed garbage from building and compactorResponsible for exterior building maintenanceStripped and waxed floors using side by side and industrial buffing machinesRuth Fernandez Family residencePorter April 1995October 1999Responsible for exterior maintenance during all seasons including snow removal and gardeningStripped and waxed floorsShampooed carpets and sanded wood floorsRepaired and cleaned apartments in preparation for homeless familiesOffice cleaning with emphasis on detail cleaning and dustingEducation:Barclay Career School 1988-1989,Private Security & Investigations-Course CompletedCastle Hill Learning Center-GEDCourse diploma received 1992

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