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Click here or scroll down to respond to this candidateCandidate's Name
Dallas, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEAuthorized to work in the US for any employerWork ExperienceCustomer Service Representative/Billing Specialist Spectrum Communications - Irving, TXJanuary 2021 to Present Contribute to the Company vision of being the industry leader in customer service through quality, commitment, courtesy and teamwork Actively and consistently support all efforts to simplify and enhance the customer and employee experience Effectively lead a team of representatives utilizing supervisory skills including, but not limited to, time management, planning, communication and coaching skills Monitor individual and team performance to ensure performance and quality standards are met or exceeded Assist team with escalated customer issues Ensure departmental standards regarding customer experience are met by regularly monitoring calls and performance metrics to provide feedback or coaching Establish and maintain interdepartmental relationships to ensure alignment on all business initiatives Develop staff to be more effective in their roles by providing on-going coaching and on-the-job training Banking AssociateGenpact - Richardson, TXJanuary 2019 to December 2021 Goal orientated. Detail orientated. Ability to think quickly. Ability to meet department attendance standards. Provide quality customer service via chat and phone. Open trouble tickets for specific customer issues. Explain product options and related charges clearly and concisely with customers bank account Navigate through appropriate customer service systems and tools in a timely manner while servicing the customer. (CRM application) primary tool. Take customer payments, or offer other payment options for the customer. Uses existing procedures to solve routine or standard problems; receives instruction, guidance and direction from others as needed Maintain quality scores and call center metrics. Promote self-service tools such as IVR and Web Inform customers of promotions and new or upgraded products Performs other related duties and responsibilities as required or assigned Inventory SpecialistCopart - Wilmar TexasJanuary 2021 to October 2021 Monitor, maintain and organize the receiving area Operate camera and utilize a handheld inventory device to process incoming vehicles Determine operational capability of motor vehicles Complete vehicle inspection inventories (TLEs) on required vehicles Maintain inventory of all materials used Compliance to company policies and procedures Compliance to safety requirements Monitor, maintain and organize the receiving area Operate camera and utilize a handheld inventory device to process incoming vehicles Determine operational capability of motor vehicles Complete vehicle inspection inventories (TLEs) on required vehicles Maintain inventory of all materials used Compliance to company policies and proceduresCustomer Service RepresentativeTeleperformance/ Sprint - Shreveport, LAMarch 2013 to January 2016 Monitor and maintain the computer systems and networks. Configure internet diagnosing hardware and software faults and solve technical and applications problems over the phone. Take payments, change plans, and and activate devices. EducationCertificate in Medical AssistantVirginia College - Bossier City, LAAugust 2016 to December 2017High school diploma or GEDSkills Live Chat Typing Vital Signs Anatomy Knowledge Medical terminology PeopleSoft Payroll BankingCertifications and LicensesBLS CertificationAdditional InformationSkills CUSTOMER SERVICE (10+ years) RECEPTIONIST (6 years) RETAIL (10+ years) CASH HANDLING (10+ years) Call Center Customer Care Customer Support Billing Organizational Skills Computer Skills Communications Microsoft OfficeSKILLS VitalsBlood pressureEKGSterilizationMedical TerminologyAnatomyCash HandlingCustomer Service. InjectionsRecieved CPR CertificateProblem Solving customers issues |
