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Street Address  Maryland AvePhone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLESummary:Hardworking, customer service-oriented professional with strong language and communication skills. Experienced in supporting and administering computer networks and enhancing systems with innovative solutions. Committed to improving business productivity and efficiency.Key Skills:- Multilingual: Fluent in Nepali, Hindi, Urdu, Dzongkha, Bengali, French, and English- Proficient in various computer applications and softwareExperience:Operation ManagerUnder Armour, Baltimore, MD 03/2020Present- Provide inspired leadership and make strategic decisions- Develop, implement, and review operational policies and procedures- Assist in HR functions, including recruiting- Promote a high-performance company culture- Oversee budgeting, reporting, planning, and auditing- Ensure compliance with laws and regulations- Collaborate with senior stakeholders and the board of directors- Identify and address problems and opportunities- Build alliances and partnerships with other organizationsLead and SupervisorUnder Armour, Baltimore, MD 04/2009-02/2020- Coordinated operations and activities between departments- Planned work schedules, assignments, and production sequences- Directed and coordinated employees' activities to meet production goalsAssistant SupervisorBon Scour Hospital, Baltimore, MD 04/2016-04/2018- Created and implemented security standards, policies, and procedures- Identified, investigated, and resolved security breaches- Responded to medical emergencies, bomb threats, and fire alarms- Monitored and ensured an ethical environment- Planned, directed, and coordinated security activitiesComputer Network Support SpecialistCARITAS, Nepal Damak, Nepal 05/200003/2009- Created electronic data backups to prevent information loss- Implemented security measures for computer systems- Analyzed system and network security- Resolved computer network problems- Documented network-related activitiesHuman Resources SpecialistCARITAS, Nepal Damak, Nepal 05/200302/2009- Maintained employment records and processed paperwork- Interpreted and explained HR policies, procedures, and regulations- Conducted hiring and informed job applicants about job details- Addressed employee relations issuesEducation:Networking Administration associate degreesITT Tech Institute, Carmel, IN 06/201409/2016Bachelor of Business Management and AccountingNorth Bengal University, Siliguri, WB, India 05/199905/2000Master of Education  Specialized in MathematicsSathyabama University - Sathyabama Institute of Science and Technology, Chennai, Tamil Nadu, India 05/200305/2006Diploma, Hardware, and SoftwareIndian Institute of Hardware and Technology, Siliguri, India 10/200005/2001Diploma, Quality Assurance TestingSoftware Training Institute, Guilderland, New York 04/201701/2018Additional Training:- Leadership Training, Under Armour, Baltimore, MD 02/201711/2017- CPR Certified- HIPAA CertifiedReferences available upon request.