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PHONE NUMBER AVAILABLEEMAIL AVAILABLEAbility SummarySpreadsheet Management Conflict Resolution TechniquesMulti Line phone proficiency Client Relations SpecialistExperience in high energy situations Focused on Customer SatisfactionAdministrative Support Specialist Superior Communication skillsMicrosoft Office Proficiency Problem ResolutionEmployment HistoryAssistant Manager Retail05/2018 - CurrentDollar GeneralJacksonville, FLResponsible for opening and closing of the store.Complete all cash handling such as daily bank deposits.Cashiers drawers to start there shift, daily counting.Greet all customers in a positive manner.Ensure a clean well stocked store for customers.Responsible for weekly inventory ordering for the store.Assistant Store Manager10/2017 - 04/2018Family Dollar StoreJacksonville, FLResponsible for opening and closing of the store.Ordering weekly inventory, kept record of all payroll, bank deposits, cash register deposits and receipts.Assisted all customers that needed help or specific product.Assisted with the training of new employees.Office Manager10/2013 - 06/2016Ttopz Video GamesJacksonville, FLResponsible for opening and closing of the store. Overseeing the recruitment of the new staff.Responded to customer inquiries and complaints.Responsible for monthly advertisement and employee scheduling.Daily bank deposits, ordering and processing inventory.Organized weekly sales reports for the sales department to track product success.Sales Administrator01/2009 - 08/2011Vistana Home ServicesJacksonville, FLMake contact with customers and explain services.Represent our clients in a positive, professional manner while working to exceed customer and company expectations.Retained and ensued proper handling and care of 150 client accounts, daily inbound and outbound callsand key entered orders, faxes, backorders and credit memos for assigned accounts and clientsEducation and TrainingCompletion DateIssuing InstitutionLocationDegree ReceivedCourse of Study2013FCCJJacksonville, FLHigh School Equivalency DiplomaGeneral High School CurriculumAdditional InformationCustomer Assistance: Researched and rapidly resolve client conflicts to prevent loss of key accounts.Computed Data Reports: Provided required weekly, monthly, and quarterly reports listing sales figures and client track records.Customer Service: Worked with company systems such as live support and diligently completed all assigned tasks working over-time if needed.Customer Interface: Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions,and orders. |
