Candidate Information Name Available: Register for Free Title Customer Service Administrative Specialist Target Location US-DE-Wilmington Email Available with paid plan Phone Available with paid plan

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Candidate's Name
CUSTOMER SERVICE AND ADMINISTRATIVE SPECIALISTCONTACTPhonePHONE NUMBER AVAILABLEAddressNewark, DE 19702EmailEMAIL AVAILABLEEDUCATIONAssociates in Business ManagementColorado Technical University2015-2017On-the-Job Certifications:Anti-Money LaunderingKnow Your CustomerHow to Train the TrainerRELEVANT SKILLSCustomer ServiceTraining and DevelopmentRegulatory ComplianceQuality ControlSecure Document ManagementCommunicationWin-Sort & IBMLMicrosoft OfficeSlackSalesforcePROFILECustomer Service and Administrative Specialist with 17+ years experience. Valued as a Subject Matter Expert (SME) and dedicated training specialist. Detail-oriented and compliance-focused professional committed to creating a positive and productive work environment. Seeking a new leadership opportunity after a company downsizing to leverage my extensive experience and superior leadership skills to optimize company productivity and exceed service expectations.PROFESSIONAL EXPERIENCESIGNIFICANT ACCOMPLISHMENTSValued as SME on government document processing.Recognized as a team-oriented employee with the Good Neighbor award.Top Data Entry Operator for 3 consecutive quarters.Assisted with creating a detailed training manual for new hires.Developed and trained 50+ temp. employees to become permanent hires.Presented detailed presentations to upper management.CITI GROUP, NEWARK, DECash and Trade Process RepresentativeTrainerData Entry Specialist2020-20232011-20202006-2011Over 17+ years of loyal service with proven promotional success and superior performance. Versatile and multifaceted experience with many developed customer service and administrative skills.Ensure strict compliance with audit control policies, bank regulations, and Federal government requirements.Process, verify, validate, and ship vital government documents.Provide detailed training to permanent and temporary staff members to ensure productivity and accuracy of duties.Deliver superior service to internal and external customers.Operate win-sort and IBML machinery to capture images of relevant documentation.Review suspicious documents and perform quality audits, reviewing and rejecting claims to ensure processing accuracy.Maintain awareness of all product changes and systems enhancements.Passed strict security clearance requirements mandated by the Federal Government.