| Candidate Information | | Title | Quality Systems Customer Service | | Target Location | US-IN-Brownsburg |
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Click here or scroll down to respond to this candidateSUMMARY OF QUALIFICATIONS:23 years of progressive experience in management and supervisory positions in operations, manufacturing, sanitation, and quality systemsBilingual (Spanish)Bachelor of Science in Organizational Leadership and SupervisionExperienced in hiring, training, and leading top-performing staff dedicated to achieving company objectivesExcellent problem-solving, conflict resolution, communication and strategic planning skills with experience in food and beverage industryProven ability to take charge and initiate positive change to drive immediate results through the creation of SOPs, Standard Work Checklists, follow-through and accountabilityProficient utilizing SAP, Kronos, Sage 100, MS Excel, Word, PowerPoint, Access, and OutlookAREAS OF EXPERTISE:Continuous Improvement Methodology and Quality SystemsFood Safety and GMP AdherenceFacility Sanitation to include management of Pest Control, Chemical Handling and Storage, and Microbiological TestingEstablishing a Winning Culture that emphasizes Ownership, Accountability, and EngagementInstilling Safety and Quality as the Way We Do WorkMaterials Planning and Inventory Control Counting/ReconciliationShipping/Receiving & TransportationStaff Training/DevelopmentLabor/Management RelationsEMPLOYMENT HISTORY:Ryder System Inc. September 2023 -- PresentWarehouse SupervisorSupervise, coordinate and oversee day to day logistics operationsPlan and review, in collaboration with the Logistics Manager, all logistics processes, ensuring that they meet the company standards and customer service specificationsEstablish work schedules and procedures and coordinate activities of the workers to ensure optimal shift/team logisticsAccountable for site Key Performance Indication (KPI)Working in collaboration with customer in all aspect of operationsMeet regularly with team members collectively, as well as on an individual basis to monitor progress towards meeting objectives, track performance, coach and counsel as well as recognizing team and individual successesCultivate team spirit with a Diversity and Inclusion initiative and promote cooperation by seeking opportunities to improve internal processesCarry out performance evaluations of the team members and recommend performance awards and/or merit increases when appropriateAddress performance problems through corrective action and disciplinary processUnderstand labor agreement and maintain positive labor relations with all employeesResponsible for implementation of health & safety and security initiatives, practices and behaviors and adherence to company rules and policiesProvide appropriate orientation for employees and Lead Hands and give them the information, technology and any material necessary to perform their jobsHarlan Bakeries April 2018 September 2023Sanitation ManagerProvide organizational leadership to ensure a safe, sanitary product and facility for our customers and employees. Continuously improving and maintaining the sanitary condition of the facility to protect the quality of products, the health of employees, and comply with regulatory agencies and rules and regulations.Manage the Sanitation Department consisting of 36 employees across all 3 shifts, 7 days a week.Monitor sanitation level of total plant operation to include office areas, exterior grounds, and supporting areas.Manage department budgetGenerate PO for Maintaining Sanitation supply inventoryFollow-up with Accounting on PO Accounts Receivable and PayableComply with regulatory agencies and plant rules and regulationsEnsure Department metrics are being met, communicated, and posted for team members to see and maintain engaged in driving resultsMake improvements to the sanitation process by working with both internal and external resourcesDelegate portions of assigned responsibilities to subordinates, but remain accountable for the resultsActively participate in activities aimed at maintaining and improving the food safety and food qualityAttend and participate in the Safety Meetings contributing ideas and safety observations throughout the facilityComplete Accident Investigation Report within 24 hours of occurrence, develop corrective actions, communicate, and train employees to prevent reoccurrenceMaintain a roster of employees within the Department to know of any staffing needsHiring, training and terminating subordinates according to company operation policiesPerform the New Hire Orientation Tour for all new hires and make them feel welcomed and part of the team. Retention needs to be the focus.Complete employee performance evaluationsDevelop plans to ensure that proper training of all equipment/containers becomes a routine part of the operationSchedule and facilitate Monthly Safety Training and SQF TrainingAssign and direct work of sanitation employees, supervisor and team leaders through a clear and organized systemResponsible for the facilitys pest control and maintaining current pest control license for In-house integrated pest managementShenandoah Growers November 2016 April 2018Operations Manager (Plant Manager)Directly oversee the facility operations of the procurement, receiving, inventory, production, distribution, and food safety of the largest culinary herb pack house in the Midwest. The facility does roughly $235,000 weekly in sales between both Fresh-Cut and Potted Plant sales. Around peak season, we hit over $1.6 million in 2 weeks of sales.Gained national Company recognition for incorporating a Pillar Owner philosophy where members of the team own their area of work and are directly responsible for reporting and improving their department and facility metrics.Successfully developed the Site Leadership Team consisting of 10 amazing members to drive continuous improvements within their area including business and professional growth.Manage structural and equipment cleaning programsCoordinated Food Safety Training and implementation of Good Manufacturing Practices of entire Sanitation/Production Team Members, totaling 55 employeesHandle purchases of Sanitation and Safety supplies for the facilityMaintain working relationships with all Production, Food Safety, and Pest Control vendorsSuccessful in achieving 100% Organic Certification for 2nd year in a row through Primus LaboratoriesIncorporated systematic methods on how to increase Piece Rates, better process flow and operate daily tasks in a more professional and organized manner.Instilled a facility-wide culture of winning, hard work, dedication, and desire to strive for perfection and excellence.XPO Logistics February 2016 November 2016Operations Manager (Plant Manager)Responsible for a 350,000 square foot 3PL Warehouse that operates 2 shifts for 6 days a week that utilizes 60 Docks to receive in 15,000 cases daily and ships out 12,000 cases nightly. Daily inventory levels average 160,000 cases of tobacco worth 400 million dollars.Direct Reports included 3 Customer Service Reps, 3 Inventory Counters, 2 Warehouse Supervisors, and 50 hourly Warehouse personnel.Provided excellent service to 17 different customers whose product we stored and over 30 vendors that supplied services to our facility.Successfully led and passed various types of Customer Audits and Internal Compliance and Board of Heath audits.Improved the Warehouse Productivity by 40% going from 60 cases per hour to 100 cases per hour by developing a structured training plan, setting expectations, following up, and providing coaching throughout the way.Skjodt-Barrett Foods November 2014 February 2016Production SupervisorDemonstrated Customer and Quality Focus by leading external customers through the successful execution of multiple new product trials.Provided innovative and creative ideas by developing One Point Lessons, Procedural Checklists, and assisting in the designing of better tool organization methods.Emotionally impacted the hourly employees by remaining fair, consistent, understanding, and treating all with respect. This allowed me to get them to perform at their highest level and strive and exceed company goals.Conducted Monthly GMP and Safety Training to all existing and on-boarding New HiresHarlan Bakeries/ConAgra Foods March 2013 November 2014Production ManagerOwner and fully responsible and accountable for the safety, quality, and throughput performance of a Production Line of ClifBar and ZBar energy bars.Managing a 24/7 operation consisting of 80 hourly employees and 8 salaried supervisors across 4 shifts.Through the use of the ConAgra Performance Systems Model, employees have become engaged in decision making through serving on Workstreams and have incorporated a safety-first mentality while becoming food safety quality inspectors and owners of their equipment.Line Efficiency gains have gone from 45% to 67% and steadily increasing each Period.Quality Scores have improved from 6.5 Consumer Complaints per Million to 3.4 CCPM. OSHA Incident Rate has dropped from 4.0 to 2.5 in 2014.Warehouse ManagerDirectly responsible for the Warehousing, Receiving, and Shipping of both Raw Materials and Finished Goods of over 1200 different skus totaling upwards of 13 million dollars of assets.Within a short timeframe, the Warehouse became one of the strongest departments in the facility by improving accuracy and on-time delivery while incorporating safety pedestrian walkways and the introduction of blue lights on the forklifts and increased PPE to include safety vests, hard hats, hearing and eye protection.Other achievements included designing of a better Warehouse layout and 5S implementation while engaging associates to be part of the improvements.Coca-Cola Enterprises May 2003 November 2012Inventory Control ManagerResponsible for managing a team to fully count and reconcile both raw materials and finished goods of over 700 different skus totaling upwards of 9 million dollars of assets.Developed processes to reduce variances by 35% YTD.Implemented MRP through SAP to better order raw materials JIT with correct quantities. Extensive knowledge on creating, changing, and receiving in Purchase Orders.Operations SupervisorBrought in to oversee operations of a 300,000-square foot production/warehouse facility employing 100 union employees, shipping approximately 700,000 cases weekly and producing 85,000 cases daily and generating over $175, 000 daily in sales.Managed 100 direct reports and hold full accountability for production line efficiencies, quality control, labor scheduling, order fulfillment processing, shipping, inventory control, warehouse management systems and staff hiring and training.Improved department wide employee performance build productivity by 20% in 6 months.Initiated Recycling Program which resulted in $30,000 annual savingsRedefined warehouse positions, established hourly production standards, and streamlined inventory identification.Standardized machine operator job descriptions and housekeeping procedures through the use of SOPs and visual controls.Implemented plant-wide Visual Control Workplace Organization through 5 S Standards.Pepsi Bottling Group July 2000 February 2003Production SupervisorManaged 40 unionized employees across three shifts in Operations improving Labor/Management relations by increasing employee involvement and instilling incentive programs.Established gains in line efficiencies by developing job standards and housekeeping procedures.Reduced labor costs in overtime by hiring and training a third shift production team to operate on weekends this team led all shifts in highest line efficiencies and quality measures.Selected as Employee of the Year for decreasing labor budget costs and improving line efficiencies and labor/management relations.EDUCATION AND SPECIALIZED TRAINING:Bachelor of Science, Organizational Leadership and Supervision, Purdue UniversityAerial Equipment Certified 2023Food Safety and SQF Internal Auditor Certified 2019USDA Food Safety Certification 2017Continuous Improvement Performance Systems 2014SRC (Simple Root Cause) Problem Solving 2014SAP Rollout and Implementation for Production and Warehousing 2014CPR, AED, and Basic First Aid Certified 2014Kronos Super-User Certification 2014Powered Industrial Vehicle Operation 2013Kaizen Event Process Improvement Project Leader 2012SAP Inventory Reconciliation 2009Safety Days (Trainer) 2005 and 2009Forklift Training (Clark) 2005Labor/Management by Objectives 2005 |
