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TISALAZARPHONE NUMBER AVAILABLE EMAIL AVAILABLECLIENTCARESPECIALISTCustomerserviceexpertwithexperienceindefiningandanalyzingcustomerrequeststoresolveissuesaccurately andquicklywithhighfirstcontactresolutionrates.StrongcomputerskillsinaWindows-basedenvironmentand provenabilitytolearnuniquesoftware.Confidentandeffectivecommunicatorwhoconsistentlyreceivesexcellent customerfeedback.CORECOMPETENCIESBusinessOperations Cross-Collaboration QualityCustomerService StrongVerbalandWrittenCommunication ProjectManagement ProductKnowledge EXPERIENCESweepingCorporationOfAmerica,Independence,OH June2023December2023 CustomerServiceSpecialist Handlesallfacetsofcustomerserviceincludingtoprovidecustomersasmoothtothesitehandling services.UsingSalesForce&NetSuitetoreferenceandenterindetails. Researchinginvoices,takingincallsforservicerequests. Reviewingbillingemail&monitoring. Smartsheetsforprocessingaddresschanges&salescalls. CHASEBANK,Remote November2019March2023ClientCareSpecialistII Handlesallfacetsofthemortgagepipelineincludingobtainingrequireddocuments,updatingloanfiles andcommunicatingwithloanofficersandclients. Obtainsemploymentverification,identifiesitemstoresolvesuchasoutdatedinsurance. Preparesescrowholdbacks,reviewsappraisalsandreviewsdocumentsneededforunderwriting. Educatesclientsonhowtouseonlineself-serviceoptions. UNIONHOMEMORTGAGE,Strongsville,OH May2016-November2019 LoanServicingOversightSpecialist Providedsupportservicestoassistingborrowersregardingpayments,adjustments,disbursinginsurance funds,accounting,andgeneralinquiries. Handledmultipleaspectsofrealestateservicing,includingcustomerservice,delinquentloanresolution includingcollectionandsaleofcollateral,systems,andvendorrelationships. Sentfirstpaymentreminderstoborrowersforconsumerloans. Reviewedthirdpartyservicersdefaultandtaxreports. Trackedandobtainedproofofinsuranceasrequiredonallescrowloans. Ensuredthatservicesaredeliveredprofessionallyandefficientlywithpromptproblemresolution. Maintainedcurrentknowledgeofallpolicies,proceduresandotherdocumentationforservicing, program/productchanges,updates,andcompliancerequirementsofproducts/program. CONTINENTALREALTY,Independence,OH February2015-May2016 OfficeAdministratorProcessedbillsforpayment,researchingvendors,andgeneralofficeadministrationduties. CHARTERONEBANK,Parma,OH October2010-September2014PersonalBankerSolicitednewbusiness,openingnewaccounts,reviewingpersonalinformationtoreferforbankingproducts. Countingmoneyanddailycashbalance.INSURANCEQUOTESFOR1,Independence,OH 2010SalesAgentTisaLazar EMAIL AVAILABLE Page2ADDITIONALRELEVANTEXPERIENCEFUTURITYFIRSTINSURANCEGROUP,Strongsville,OHFieldAgentAIYPROPERTIESLLC,Lakewood,OHLeasingConsultantManagerNIEDERSTMANAGEMENTLLC,FairviewPark,OHLeasingConsultantUNITEDAMERICANINSURANCECOMPANY,Strongsville,OHFieldAgentBARTENDER,Parma,OHQuotesIIANIMALHOSPITALOFFAIRVIEWPARK,FairviewPark,OHReceptionistEDUCATIONStudyingComputerNetworkingSoftwareAttendedCuyahogaCommunityCollege. AmemberoftheNationalHonorSociety'sPhiThetaKappa. FeaturedintheNationalDeanslist.