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Click here or scroll down to respond to this candidateCandidate's Name
West Helena, AR Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEI am seeking employment within the Healthcare Industry. I have 9 years of relevant work experience. My skills are catered to fit fast pace work environments. I have 2 years experience working remotely. My passion is to provide exceptional customer service as well as accurate and timely results. Working as apart of a team has helped me to elevate my oral and written communication. I am willing to learn, research, and relocate.Work ExperienceHealth ConciergeAetna, a CVS Health Company - RemoteJanuary 2021 to Present Assist individuals, families, and small bussinesses with acquiring health,vision,life and dental insurance. Help members navigate enrollement process and choose appropriate options. Provide information such as copay and premium details, pre-approval procedures and available products. Resolve customer complaints using established follow-up procedures. Verify patient insurance eligibility and entered patient demographics in EMR system. Read and explain EOB Processes payments for check and credit cards. Rework claims Outbound calls to members, providers.ER RegistrarHelena - Helena, ARApril 2015 to November 2022 Answered telephone calls to offer office information, answer questions and direct calls. Called patient, families, other healthcare institutions Completed administrative patient intakes with case histories, insurance information and mandated forms Exceeded department set standards for productivity and accuracy. Insurance verification/availity Collected payments, scheduled payment plans.EducationMedical Billing and CodingUniversity of Arkansas at Little Rock - Little Rock, AR 2022Associate of Applied Science in Medical Office Management Phillips Community College of the Univesity of Arkansas - Helena, AR 2008 to 2011Skills Customer supportClaims processingHealth insurance plan knowlegeInbound and Outbound call managementInsurance verificationInterperting physician ordersPayment collectionData Entry Medical Billing Medical Coding CPT Coding Medical Scheduling Office Management Medical Office Management Medical Office Experience Medical Terminology Transcription ICD-10 Anatomy Knowledge Patient Care HIPAA Clerical Experience Medical Records |
