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Click here or scroll down to respond to this candidateCandidate's Name
Street Address New Relief TerraceBrandywine, MD Street Address
Email: EMAIL AVAILABLEMobile: PHONE NUMBER AVAILABLETO: Human ResourcesSUBJECT: Medical Office ManagerWORK HISTORY: The Retina Group of Washington- Medical Office Manager September 2010 to presentCoordinate activities, staffing and work flow to optimize quality and efficiency.Recruit and maintain a highly qualified, well trained staff to assure quality andefficiency in patient care and business operations.Directly supervise the daily work of staff to assure that all components required for proper billing of services is accurately completed prior to sending to the billing office.Develop and maintain policies and procedures for the operation of assigned officesand direct the implementation of policies. Comply with organizational directives ina positive manner.Oversee preparation of all necessary administrative reports for the offices and submitthem to the Director of Operations in a timely manner. Manage accounts payable andreceiveable as directed, including collection of payments at the time of service, cashcontrols, etc.Responsible for maintaining for each physician by active involvement their individualAdministrative office facility, by securing for each physician appropriate office suppliesand additional requested items, in a timely manner.Ensure the provision of basic secretarial support services for the physicians.Conduct and attend regular staff meetings/management meetings to assure successfulcommunication on all levels within the organization.Oversee general orientation of all employees, assuring adequate and ongoing training.Develop and conduct in-service training programs for staff and other personnel.Participate in the evaluation and selection of new equipment and supplies.Oversee the ordering and maintaining of supplies and secure favorable pricing andterms in every transaction.Oversee inspection of equipment on a regular basis to verify standards are met.Microsoft Word, Allscripts, Athena, Ema, HCIT, Excel, Podis, UltiproProcessing claims in AthenaArrange repair and testing of equipment to assure compliance with all laws andregulations.Maintain records as needed.Maintain relevant statistical data and prepare reports reflecting patient care and otherdepartmental activities for review by Physicians and the Director of Operations.Plan and supervise the work flow and activities of staff engaged in setting up andoperating equipment to provide patients with medically prescribed tests and treatmentsat assigned offices.Manage personnel within assigned offices to include: employee selection, promotion,counseling, termination, salary advancement, etcThoroughly understand, comply with and administer in a fair and equitable manner allpolicies and procedures of the corporation.Directly assist with ongoing planning and marketing efforts of the Corporation.Involved in the development and administration of a Quality Assurance Program toProvide a mechanism to monitor patient care provided.Keep the Director of Operations apprised of relevant and important issues in a timelymanner.Assist physicians in patient care activities as directed.Prepare and administer annual operating budgets.Address physician and patient complaints in an appropriate and timely fashion.The Retina Group of Washington- Medical Receptionist September 2000 to Sept. 2010Enter new patients and update existing patients information into the RGW Allscripts computer.Greet and prepare hospitality refreshments for patients awaiting to be seenAnswer phones and schedule appointments in AllscriptsSchedule patient appointments for in office visits and out patient surgical procedures.Verify medical insurances on line and by telephone to assure all claims are paid in a timely mannerI enter all patients verified insurance information into the AllscriptsPosting daily medical charges in the computer.Collecting patient co-pays and making US Currency deposits at the companys associate banking institution.Filing patient medical documents.Forward patient medical records to other physician offices.Complete daily transcription while assuring all dictation is returned timelyPrint out dictated letters and forward to referring physicians.Order office supplies from Staples Medical Company.Print out recall letters and forward to patients.Lead front desk trainer for the Maryland officesWORK HISTORY (continued):Surgically coordinated out patient surgery at ambulatory centers and local hospitals and obtained authorizations for surgical procedures and obtained patient pre-op results from their primary care physician and forward to the surgical facility for there surgical procedureServed as short term acting Office Manager for the Clinton and Greenbelt offices in absence of the office manager while on leaveDiscuss with the physicians about there schedulesScan patient demographic information into AllscriptsPrint out medical reports to include recall letters and on hold charges.Ordering patient Lucentis, Macugen, Avastin, Eylea, Ozurdex injections.Introduced to employee payroll.Adjusting the physicians schedule in the RGW Allscripts computer system.Obtain messages for the physicians and technical staffOrdering old patient charts from storage.Obtain patient pre-op results from their primary care physician for surgicalProcedures.Attend RGW continuing educational training classes yearly.Prince Georges County Board of Education Health Services Technician / School SecretarySeptember 1994 to September 2000Provided medical assistance to elementary school students.Provided mandatory health screenings for hearing, visionand scoliosis.Maintained student immunization records.Forward health information to social services.Prepared supplement child abuse / neglect reports and forwarded documents to the County Department of Social Services.Notified student parents of mandatory health updates.Covered in the front office of the schoolPrepared reports, typed correspondences as directed from the PrincipalAssisted with employee payrollEnrolled students for the upcoming school year.Assisted in the Counselors Office, enrolling students.WORK HISTORY (continued):Clinton Nursing and Rehabilitation Center - Certified Geriatric Nursing Assistant
September 1985 to November 1997Checked patient vital signs and documented assessments on medical chartsBathed disabled and elderly patientsTreated and dresses patient woundsFed disabled patients (spoon fed and inserted feeding tubes)Transported patients throughout the hospital to unitsEDUCATION: High School Diploma - June 04, 1985 - Gwynn Park High School, Brandywine, Md.Certificate of Training (Geriatric Nursing Assistant) September 1986 Clinton NRCApprox. 45 credits 1985 to 1988 - Prince Georges Community College Nursing Program2013- Microsoft Excel Training- 6/2013TRAINING: 2010 Fred Pryor Seminars Certificate of Attendance The Ultimate Supervisor2009 RGW sponsored Medical Privacy Act Training2009 - RGW sponsored Medical Billing and Demographic Data Entry Solutions2007 - Fred Pryor Seminars Certificate of Attendance - Successful Solutions forUnacceptable Behavior1994 Occupational Safety Health Administration initial and yearlyrecertification trainingMaryland Health Department Immunization Records trainingMaryland CPR and First aide recertificationMaryland Health Department Hearing and Vision Screening for Prince GeorgesCounty Public School SystemLETTERS OF APPRECIATION:2007 Received a letter of recommendation from Dr. William Phillips acknowledging mycapabilities, character, and work ethic.2006 - Received a letter of appreciation from a RGW patient acknowledging displayed professionalism |
