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Phone: PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLEMedical Data and Communications SpecialistExtensive experience in patient care, medical record keeping and retention, and customer service and communications in a medical center environment.KEY QUALIFICATIONSCustomer Service - 25 years Medical Records Management - 7 yearsPatient Care - 9 years Office Manager Leadership - 19 yearsHIPPA Procedures & Regulations - 9 years Diversity Leadership - 22 yearsRELEVANT EXPERIENCEIndian River Medical Center  Patient Access Specialist & Administrative Clerk, 2014/2021Ensured proper and prompt handling of medical charts and medication to patients and staffUpdated medical records in all systems as required; handled patient referrals as neededCoordinated meetings for doctors and pharmaceutical representativesHandled front desk intake procedures, including medical emergency situationsCareer Sabbatical to Take Care of Child, 2009/2014Managed multiple family schedulesManaged household budget and expensesCreated and managed daily routines with flexibility as neededOversaw relocation to Florida from IllinoisSpectrum Brands - On-Site Supervisor, 2015/2016Contracted by Manpower AssociatesTrained and developed Customer Service staff to ensure quality performance and job satisfactionManaged staff payroll and attendanceManaged client discrepancy/complaint resolutionsPrepared Client Management reports and statistics for upper management;Proficient with OSHA, Workers Compensation and Insurance guidelineValley Eye Care  Patient Care/Receptionist, 2007/2009Intake for patient registration and insurance informationAssisted customers with eyewear, including measurements, lens and frame measurement and maintenanceManaged patient schedulingKSB Hospital  Communications Associate 2002/2007Managed the Communications Office, overseeing all switchboard and communication systemsResponsible for alarm management system, two-way radios and TTY devicesHandled record keeping for doctors, in-house staff and satellite clinicsHandled backup coverage for Emergency Room patient registrationWalgreens  Assistant Manager, 1999/2001Managed and trained staff for multiple departmentsHandled product orders and inventoryResponsible for Loss Prevention training and proceduresTrained on basic practice of pharmacy operationsManaged store Diversity programEDUCATIONSterling High School, Sterling, IL Diploma with Emphasis in Sales and Marketing - June 1987SOFTWARE PROFICIENCIESMicrosoft Office SuiteWordExcelPowerPointAS400 (patient registration system)PBX SwitchboardEmergency AlarmParagon (patient information system)eClinicalEMR