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EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryDedicated System Administration professional with 2 years of experience providing technical support, overseeing hardware & software technology refreshes, and conducting troubleshooting for end users. Eager to bring hands-on experience in system configurations, network management, and server maintenance. Proven ability to resolve complex technical issues promptly and efficiently. Adept at collaborating with cross-functional teams and implementing proactive solutions to enhance system performance and security.Core CompetenciesTroubleshooting & Repair, Technical Support, Network Monitoring, Problem Solving, Critical ThinkingEducation and HighlightsCompTIA Security + CE certified.Currently secret clearance.Retired MilitaryPresently working on Networking+ certification.Work HistorySystem AdministratorMCAS New River, Jacksonville, NC December 2021 December 2023Performed operation, installation, modification, maintenance, repair and troubleshooting of the V-22 ALE product line, Portable Electronic Maintenance Aids (PEMAs), and interfaces to other V-22 Maintenance Information Systems.Supplied exceptional technical support services for 9 organizations by troubleshooting issues and providing effective solutions.Assisted with hardware and software technology refreshes, ensuring milestone compliance while coordinating with application owners to minimize disruptionsFollowed documented processes and procedures and monitor ticketing system, district and divisional incidents and requests, and address local Service Delivery requirementsMaintained currently supported and subsequent Microsoft (MS) Windows Server Operating Systems (OS) on physical and virtual operating environmentsProduced weekly reports by utilizing reporting tools and clearly organizing data, contributing to overall improvement of technical support operations, and demonstrating team impact.Fleet Readiness Center East IntegratorFleet Readiness Center East. MCAS Cherry Point, NC January 2020 January 2022Knowledgeable of how the business and organization operates; knowledgeable of policies, practices, trends, and information affecting the business and organization; understands the competition and the marketplace. Understands how to accomplish tasks through formal channels and informal network; understands the cultures of organizations. Applies this information in a way that contributes to the organizations strategic plan and bottom line.Leads technical field support of company products. Provides guidance and recommends new or revised troubleshooting procedures for multiple systems and specialty coverage. Resolves maintenance and operational issues. Monitors product performance and makes recommendations for resolution of potential issues. Analyzes technical data and evaluates maintenance procedures. Oversees field office operations.Identifying and correcting conditions and behaviors that affect employee, public, and customer safety; upholding safety standards; demonstrating proactive safety culture leadership.Modification Technical and Logistical LeadFleet Readiness Center East. MCAS Cherry Point, NC February 2009 - January 2020Identified, diagnosed, and report all aircraft configuration differences during Modification/Retrofit induction by the use of Digital Field Service Reports, Technical Engineering Instructions or email. Develop corrective action plans as required.Highly knowledgeable on United States Government practices. With the ability of cross-referencing company practices to government practices.Provide Project Manager and Fleet Readiness Centers Aircraft Planner a schedule at what time the Monitor and track all incoming parts. Develop and manage metrics and provide data to Project Manager for weekly Program Management Meetings. Identify by dated when parts will be needed and advise Fleet Readiness Center with possible workarounds on delinquent or discrepant parts.Knowledge of various engineering disciplines such as electrical, mechanical, and systems. The ability to communicate with technical personnel from multiple skill areas and functions to evaluate technical information and issues impacting design, production, and support of products, services, or other deliverables.Awarded The Boeing Achievement Atlas Award on a successful Public-Private Partnership between Fleet Readiness Center and Boeing. |
