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Street Address  Coal Spring Lane Apartment 1A, Glen Allen, Virginia  PHONE NUMBER AVAILABLE  EMAIL AVAILABLE LINKEDIN LINK AVAILABLEQuality Assurance EngineerWith 4+ years of experience in manual and automation QA testing, consistently improved customer feedback by 60% in 6 months, increased test coverage by 45% in 18 months at a health insurance company, and achieved 88% automation in 2 years at a banking institution. Contributed to automation frameworks and increased automated tests by 40% in 1 year. WORK EXPERIENCEApex Systems  Richmond, Virginia, USA  03/2018 - 11/2023 QA Manual/Automation Tester Tested websites across several browsers for functionality, accessibility, regression and user acceptance criteria resulting in a 60% improvement in customer feedback in 6 months. Consistently delivered high-quality software by conducting fortnightly testing in accordance with Agile principles and Scrum approaches over a 4-year project duration. Derived test acceptance criteria using Cucumber Given/When/Then structure and scripting approach Created and documented manual and automated test cases in Tricentis QTest software Collaborated with team to enhance Selenium automation framework, resulting in 45% increase in test coverage in 18 months.Capital One  Wilmington, Delaware, USA  09/2015 - 01/2018 Senior Automation Test Engineer Associate Tested Android mobile applications on physical devices for functionality, regression and user acceptance criteria tests. Confirmed consistent UI/UX between several different form factors and Android operating system versions from 4.2.2 to the latest releases Achieved 88% automation of manual and regression tests, saving time and resources while improving overall testing suite in 2 years.Iconma  Wilmington, Delaware, USA  03/2014 - 09/2015 Entry Level Software Test Engineer Tested Android mobile applications on emulators and physical devices for functionality, regression and user acceptance criteria tests. Contributed to automation frameworks across many different technologies including Calabash and Appium Automated functional testing scripts in Ruby and Java programming languages, increasing automated tests by 40% in 1 year.EDUCATIONBachelor Of Science In Information TechnologyStratford University  Glen Allen, VA, USA  GPA: 3.75  10/2010 - 06/2013 SKILLSAcceptance Criteria, Access Database Engine, Agile Software Development, Android, Android Studio, Apache OpenOffice, Appium, Automated Functional Testing, Cascading Style Sheet, Computer Technology, Confluence Software, Consistent, Cucumber Software, Customer Database, Database Management System, Defect Reporting, Espresso Testing Framework, Front End Web Development, Google Test, Hypertext Markup Language, IntelliJ IDEA, Internet Information Services, Interoperability, iOS, Java, JavaScript, Jenkins, JIRA, Kanban, Linux, Microsoft Office, Microsoft Windows, Mobile Application, MySQL, Office Application, Operating System, Payroll Software, Pegasus, PHP, qTest, Quality Control, Regression Testing, Ruby Programming Language, Scrum Methodology, Selenium, Single Point of Contact, SoapUI, SQL, StarOffice, Tax Analysis, Test Automation Framework, Test Cases, Test Data Management, User Acceptance Testing, User Interface Design, WampServer, Web Server, XML