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Click here or scroll down to respond to this candidateCandidate's Name
Atlanta, GA Street Address
PHONE NUMBER AVAILABLE - EMAIL AVAILABLEPROFESSIONAL SUMMARYOrganized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Highly efficient front desk lead well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful hotel setting. SKILLSEXCELINTRANETMICROSOFT OFFICEMS OFFICEMULTI-LINE PHONE SYSTEMFront OfficeCustomer Service (10+ years)Front DeskReceptionGuest ServiceProperty ManagementAbility to lead and train others on howto do a specific jobTyping speed 30 words per minuteMulti-line phone systemMicrosoft office to include Excel,PowerPoint, Windows, Word, andOutlookInternet/IntranetAccount ManagementPhone EtiquetteManagementNight AuditOffice ManagementAccountingFront desk agent (hotel)Selecting hotel rooms based on verbalrequests and identifying errors in hotelTraining and MentoringReservationsCash HandlingHospitality Best PracticesInventory OversightConflict and Issue DocumentationAdministrative SkillsRegistrationBookkeepingTransaction ProcessingTime ManagementGuest AccommodationsPOS SystemsHospitality Service ExpertiseHousekeepingHospitality ServicesListening SkillsGuest ServiceProperty Management SystemsReservation SystemsTourism KnowledgeExcellent CommunicationAdaptabilityActive ListeningTelephone EtiquetteOrganizational SkillsDecision MakingProfessionalismdataCustomer focus & orientationResponding to customer situationswith sensitivityCustomer serviceIdentifying and resolving commoncustomer issuesNight auditor (hotel)Tendency to be reliable, dependable,and act with integrity at workMultitasking capabilitiesLeadership qualitiesAttention to detailEmpathy and understandingTraining and developmentTask prioritizationAdaptability and flexibilityCustomer service orientationRegistration ProcessingCredit and Cash PaymentsRoom AssignmentsFront Desk ManagementComputer ProficiencyMultitaskingPayment ProcessingCharge PostingGuest ReceptionInvoicing and BillingCustomer Service ManagementPayment CollectionGuest RegistrationConcierge ServicesReservation ManagementFront Office ManagementTeam SupervisionCoaching and MentoringWORK HISTORY08/2021 to Current CSR - Customer Service Representative DISHTake inbound billing as well as tech callsHelp customers troubleshoot any issues and also explain their billing 01/2020 to 02/2021 Front Desk /Front Desk Agent/Lead Night Auditor Wingate by Wyndham SeaTac, WACheck in guests and handle credit card transactions Run night audit as well as handle any issues with guests Use the SynXis system but I have also used OperaAnswer phone and train new employees if needed.Streamlined front desk operations for improved efficiency and faster service delivery.Resolved guest issues promptly, resulting in positive feedback and return visits. Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.10/2019 to 01/2020 Front Desk Supervisor/Manager on Duty Days Inn SeaTac, WACheck in guests using SynXis and check out guestsHandled money and processed credit card information Handle any front desk issues with staff and guests Make schedule and fill in on Night Audit when needed. Streamlined check-in and check-out processes for improved guest experience and reduced waiting times.Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities. Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.Resolved guest issues with rooms or reservations with knowledgeable and friendly service.Answered multi-line phone system and transferred callers to appropriate department or staff member.09/2018 to 01/2019 Front Desk AgentDays InnCheck in guests using Synixis and check out guests Handled money and processed credit card information. 04/2018 to 09/2018 Front Desk AgentRamada PlazaI check in and check out guests using OPERAHandle money and process credit card informationMake reservations for future guestsAnswer phone and greet guests as they enter.04/2017 to 04/2018 Shift ManagerMcDonald'sImproved overall team performance by effectively delegating tasks and providing clear instructions.Achieved consistent customer satisfaction by addressing concerns promptly and professionally.Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.Promoted a positive work environment through open communication and constructive feedback.03/2016 to 12/2016 Account Manager/Customer Service RBP LLCRBP LLC is a real estate investment company in which I made outbound calls to potential sellers in reference to propertyI also answered inbound calls and negotiated contracts for the investor We also worked with real estate agents for potential selling leads I followed up regularly with clients and also showed the new agents coming in what the process was.03/2014 to 03/2016 SupervisorTeleperformanceI had currently 10+ agents that I am was in charge of My main duties concluded of training, interviewing potential new employees, scheduling, correcting issues regarding pay, motivation and retention, 10-key, data entry.EDUCATIONAssociatesNationally Certified Medical Assistant in MedicalColumbus Tech College - Columbus, GAADDITIONAL INFORMATIONAuthorized to work in the US for any employer |
