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Click here or scroll down to respond to this candidateCandidate's Name
OBJECTIVECustomer service Professional with strong analytical andadministrative skills, following standard operating procedures to ensure a satisfactory guest. To have a long term stable position utilizing the background and experience attained to provide professional commitment to the employer. Provide exceptional service and create the ultimate level of client satisfaction and retail and insurance industries, partnering with outside departments to ensure that customers has a seamless experience.EXPERIENCEOmni Interaction Philadelphia, PAREMOTE CUSTOMER SERVICE REP. 12/2021 - PresentInbound phone and video customer/technical support, Handle technical support questions via phone,with video capability.Research, analyze and determine an appropriate course of action for clients,Troubleshoot accounts such as passwords, locked accounts. Interact with customers via phone focusing on software navigation questions as well as assisting customer with locting prior years returns and amendments.Transfer calls to correct department ex: Live tax experts, quickbooks, etc.Serve as ambassador for the client's brand, take a caring and empathetic approach to customer interactions and/or escalation to a higher level of expertise.Document all issues, resolution and follow up action, build rapport with customers, give knowledge on next phase of taxes.Allied Universal Malvern, PASECURITY OFFICER 08/2018 - 03/2019Greeted customers, review identification into database Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activitiesRespond to incidents and critical situations in a calm, problem solving manner. Conduct regular and random patrols around the business and perimeter, answer questionsReview and log reports on incidents, report lost and founds Report any suspicious activity, communicate over telephone and hand held radio.Independence Blue Cross Blueshield Philadelphia, PA CUSTOMER EXPERIENCE ADVOCATE 05/2018 - 08/2018Answered 50-100 Inbound CallsAnswer questions on Eligiblity of benefits, Ppo plans Hmo plans, give knowledge to customers of their coverage Resolve issues and get claims processed quickly and efficently Staying calm under pressureBrowse between screens to review claims, entering information into CRM. CONTACTEMAIL AVAILABLEPHONE NUMBER AVAILABLE(mobile)Philadelphia, PASKILLS Problem solving skills Data Entry skills Leadership Call center experience budgeting fast paced Sales skills Hair Styling skills Customer Service Representative Inventory experience Cashier Clerk Listening skills Multitask skills General clerical skills Receptionist experience Remote work at homeCandidate's Name
Cubesmart Exton, PAINBOUND CALL AGENT 10/2017 - 04/2018Inbound calls from 80-150 a dayInputting reservations into databaseActive listening and answering questions on quotes & storage units Problem solve and transfer call complaints to designated departments to escalate issues for investigation Provided outstanding Customer Service to external and internal Customers. Salon Beautique Ardmore, PASALON ASSISTANT 07/2017 - 12/2017Greeted customersApplied services as Wash, Shampoo & Draped customers Cleaned service areas as to sweeping, wiping hair off areas wash Laundry loadsStocked product inventoryAnswer questions on behalf of hair care, products, & hair services courteous and respectful to customersSmith Memorial Playground Philadelphia, PACUSTOMER SERVICE REP 04/2016 - 07/2017Greeted Customer's,Vendors, VisitorsAnswered questions on playground via directionsGive information on birthday parties,payment quote, playground seasonal operation hours Monitored children on playground premisesOperated cashier and inventoryHead count during duty and trash walk throughout the playground. General Dynamics Riverview, FLCUSTOMER SERVICE CALL CENTERREP08/2012 -03/2014Inbound calls from 50- 100 a day,Answered questions on Medicare claims and prescription plans Enrolled customers in healthcare plansEducate & compare healthcare plansFind solutions on health plans to suite customers satisfaction Problem solve and give quotes on prescription plans Enter scripts, enter database for accurate plans solutions. Css Inc. Margate, FLSECURITY OFFICER 03/2009 - 07/2012Guard front gate at a High Rise CondominiumLogin visitors, Contractors, and Residents on computer database Review identification on a scanner, enter details into Database Communicating through hand held radiosWritten communication on any accidents or activities on shift Answer questions, monitor video surveillanceGuard the back gate that leads to parking lots.Candidate's Name
Ramada Resorts Inc. Ft. Lauderdale, FLCUSTOMER SERVICEREPRESENTATIVE10/2006 -03/2009Handle large Inbound calls from 50- 180 a dayAnswer questions on timeshare packagesVerify customer information while entering information in database Sales, vacation and time share packages to new and existing customers Upsell & extend expired packagesHelp upper management with training of the new hires and front desk activities. QUALIFICATIONS AND ACHIEVEMENTSHigh school diploma 06/20/2003References are available upon request |
