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Title Customer Service Operations Manager
Target Location US-TX-Dallas
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address   EMAIL AVAILABLE  PHONE NUMBER AVAILABLESummary of QualificationsExperienced 20+ years in the transportation, operations, and logistics field in a managerial or supervisory capacityHandled all logistical aspects including trucking and warehouse areas, including automation, air, rail, ground freight,hazardous materials, over the road, and DOT and OSHA rules and regulations. Managed vehicle maintenanceProficient in SAP, TMW, CRM, AS400, ELog Devices, CSA scoring, Telogis, SCMS, Navitrace, QHOS, RED, EDI, Tenstreet, payroll, KPIs, P&Ls, and Microsoft OfficeProfessional ExperienceContractor June 2023 - CurrentDFW EmployeesPerform inventory controlManage customer serviceFleet Manager Sept 2022 - Apr 2023Western Flyer ExpressManaged fleet of 50 drivers using analytical skills to increase efficiencies, maximize profits, and resolve issuesMaintained a calm demeaner in a high-pressured environment as the Fleet Manager with the 2nd highest seniorityOperations Supervisor Feb 2022  Aug 2022Kroger Fulfillment CenterSupervised and trained 100 associates in a 700,000+ sq ft Ocado robot-operated distribution facility with 3 other supervisorsPerformed assessments to make adjustments to processes, procedures, and safety during Fulfillment Centers testing phaseWarehouse Manager & Account Manager Aug 2021  Dec 2021The Shippers GroupManaged all staff, products, functions, processes, and productivity in a 3PL warehouseActed as liaison between the company and their largest client, Abbott MedicalTransportation Manager Jan 2020  Jun 2021FreshOne Holdings, LLCReduced costs through rerouting deliveries and rescheduling employeesForecasted and planned for each customer dailyPerformed driver route assessmentsManaged relationship with companys largest client, WalmartCustomer Service Representative Jan 2019  Jan 2020Goody Goody Liquor & SpiritsProvided customer serviceManaged inventory levelsAssisted in compliance with safety measuresOperations Manager Apr 2017  Dec 2018Prime CDL SolutionsAdvertised for, recruited, hired/fired, managed, routed, and dispatched all driversDealt directly with business clients such as Fleet Pride and PenskeForecasted and planned routesOperations Manager Jan 2016  Feb 2017Hills Pet Nutrition (Colgate/Palmolive)Installed and implemented paperless Telogis iPad system for routing, tracking, etc. then trained workforceDecreased accidents and injuries by 75% within one year through personally developed safety programDecreased truck rental expense by over 50% within 6 monthsPulled daily reports from SAP. Prepared budget, KPIs, P&L, EDI, and payrollManaged warehouse and driver supervisory staff. Routed and dispatched driversResponsible for North TX, OK, and LA areasTransportation Manager Jan 2011  Dec 2015National Freight Inc. (NFI)Created different startups from warehouse location to logistics process through first quarter of businessIncreased business in the established Houston office by over 40% within one yearManaged relationships with Texcorr, Leedo Cabinets, Bayer, and Bimbo BakeriesManaged 30 drivers' daily activities. Planned, routed, and dispatched driversResponsible for KPIs, P&L, and payrollTransportation Analyst May 2007  Dec 2010Coca Cola EnterprisesAnalyzed and forecasted over 50 facets routes daily for area supervisorsReduced supervisors' dispatch times by approximately 20%Transportation Manager Jan 2003  Mar 2007Best Brands CorporationManaged and strengthened relationships with top accounts Walmart, Target, and AlbertsonsBuilt relationships with sales team, warehouse crew, and approximately 200 customersEducationUniversity of Texas at Arlington, Bachelor of Business Administration

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