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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Hustle RoadCaret, VA Street Address
PHONE NUMBER AVAILABLEE-Mail: EMAIL AVAILABLEWORK EXPERIENCEFebruary 2018 Present Manager Formal Envy Bridal Fredericksburg, VASupervise staff of up to five employeesEvaluate employee performanceIncrease revenues for facilityPrepare work schedule for staffImplement standards and operating proceduresResponsible for accuracy of measurementsOpening and closing proceduresBank depositsCash reconciliationsConduct training classes with staff to improve customer serviceand ensure customer satisfactionRespond to customer evaluations to ensure customersatisfactionResponsible for ordering of productResponsible for receiving product and computer inputResponsible for setting appointmentsResponsible for contacting potential customers for confirmationof appointmentsSeptember 2015 September 2017 General Manager Subway Tappahannock, VASupervise staff of up to ten employeesEvaluate employee performanceIncrease revenues for facilityPrepare work schedule for staffImplement standards and operating proceduresAssistant to assistant manager and shift managersConduct training classes with staff to improve customer serviceSupervise, coordinate, and assist in all aspects to comply withfranchise standardsIdentify existing problems in customer service and providehighly effective problem solving skillsProcess and follow up on all incoming catering orders andprocess paymentsDevelop short and long term financial and operational plansand goalsMonitor all expenses and revenuesConduct weekly staff meetingsDaily bank depositsKnowledge of opening and closing proceduresResponsible for all inspections ex. Subway, Health DepartmentWeekly ordering of productPrepare payroll and overtime reportsPrepare weekly prep sheets and build to order guidesPrepare online catering ordersJune 1991 September 2015 General Manager / Director of SalesRamada Inn South / Howard Johnson Fredericksburg, VACreate and implement sales, marketing, and advertisingbudgetsSupervise staff up to eight managersEvaluate employee performanceIncrease revenues from sales for hotelPrepare work schedules for staffImplement standards and operating proceduresReconstruct management team to improve customerservice and satisfaction and product consistencyAssistant to Sales Manager, Human Resources Manager,Front Office Manager, Controller, ExecutiveHousekeeper and Food and Beverage ManagersConduct training classes with front desk staff to improvecustomer service skillsSupervise, coordinate, and assist in all aspects of theoperations of the front office and sales departmentto comply with franchise standardsIdentify existing problems in customer service and providehighly effective problem solving skillsProcess and follow up on all incoming and outgoing contracts,advanced deposits, rooming lists and paymentsDevelop short and long term financial and operational plansand goalsConstruct annual budget and monitor all expenses and revenuesConstruct weekly and monthly reports of all incoming andoutgoing revenuesConduct weekly staff meetingsOversee and inspect all catering eventsAttend Chamber of Commerce eventsCreate and promote packages to increase salesREFERENCESAvailable upon request |
