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Title Business Development Customer Service
Target Location US-TX-Rockdale
Email Available with paid plan
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EMAIL AVAILABLE PHONE NUMBER AVAILABLE Rockdale TXStreet Address
SummaryA dedicated and solutions-oriented Business Development and Sales Leader with extensive experience delivering technical expertise, customer service, business development and sales across the oil and gas industry. A collaborative leader focused on delivering exceptional customer service and management while providing outstanding leadership and enabling team success. Proven record and demonstrated ability to excel in challenging environments. SkillsOil & GasProduct SalesOCTGBusiness Development & SalesArtificial LiftSolutions DesignPumps & ValvesInspection ServicesNatural Gas UtilitiesStrategic PlanningTubing & PipeDrilling & ProductionOperational ExcellencePerformance ManagementRequirements ManagementQuality ImprovementCrisis ManagementTeam LeadershipRisk ManagementCost ControlBudget ManagementCommunicationPump OperationsOperatorExperienceAmazon College Station, TexasCustomer Service06/2023 - CurrentRegularly updated customer service database to reflect new information including address changes and contact details.Assisted with product returns, exchanges, refunds, order cancellations, and other related tasks.Processed orders received from customers via telephone or online channels accurately.Cultivated long-term relationships with customers, encouraging more lucrative business opportunities.Researched customer accounts for billing discrepancies and provided accurate solutions.Patriot Tubular Services, Inc. Pinehurst,TexasBusiness Development Director02/2019 - 03/2022Responsible for leading the expansion of new business development across production, rental tools and inspects throughout the Texas region, while providing daily leadership to 65 clients and 2 direct reports Responsible for the retention, acquisition and development within these accounts including up selling and cross selling of different product lines and services including Tubular (OCTG) Inspection, and New and Inspected TubingDelivered cost effective logistics sales and opportunities including inventory management and trucking services in addition to work-string and tool rentals, effectively articulated value proposition to a wide variety of CSbusinesses.Endurance Lift Solutions Caldwell, TexasSoutheast Sales Representative02/2017 - 01/2019Responsible for leading sales and business development for multiple accounts and key clients across the southeast territory including providing daily leadership to a team of 4 Sales Representatives On a team of 4 Sales Representatives, led the selling of products and services to multiple businesses throughout the region ranging from Caldwell, TX to Shreveport, LA, leading customer support, retention, and increased growthServing as a key resource advised clients on effective design of down hole pumps and associated equipment, delivered strategic recommendations while supporting the selection of surface equipment and bottom hole assembliesPerformed down hole pump diagnostics, tear down, rebuild and repairs Delivered sales reports each week.Rod and Tubing Services College Station& Dilley, TexasLead Sales03/2014 - 01/2017Responsible for leading product and service sales across the Permian Basin and Eagle Ford Shale areas while providing daily leadership to a team of 5 outside sales representatives and 3 techniciansGenerated $10M in product sales across Tubular (OCTG) Inspections, Sucker Rod Inspections, Mobile Tubing Services and EMI Scanning, New and Inspected Tubing, Rods, Inventory Management, and Trucking servicesIdentified key prospects and decision makers, developed understanding of client challenges and objectives and led sales lead generation successfully expanding market size.Quinn Pumps Pleasanton, TexasSales Representative, Eagle FordSales09/2012 - 03/2014Responsible for leading client relations, sales, and technical guidance across the southern region of Texas to achieve revenue goals for down hole pump and related equipment achieving $2M in monthly sales Managed and built impactful relationships with 35 clients' accounts, delivered products and service solutions including surface equipment and bottom hole assemblies, negotiated sales prices, oversaw order placement and deliveryGuided 3 pump technicians with down hole repairs serving as a key resource and subject matter expert.Texas Railroad Commission Midland,TexasEngineering Specialist04/2011 - 08/2012Responsible for leading the execution of inspections, engineering consulting, and project management across the oil and gas industry in partnership with Site LeadsManaged resources and logistics required to perform services and maintenance on client sites and propertyResponsible for witnessing P & A's, surface casing cement jobs, H5 and H15 well integrity tests, drilling rig, lease, and disposals inspections in addition to spill investigations and landowner complaintsEnforced safety and security procedures as well as proper use of equipment and material performed well checks and ensured optimized, effective operations resulting in increased performance.Ideal Recourses Minerva / Rockdale fieldOperator / Pumper03/1983 - 06/1991Operator / Pumper for Ideal Recourses in the Minerva / Rockdale field Websites, Portfolios, ProfilesLinkedInTechnology ProfileMicrosoft Excel MicrosoftWord MicrosoftPowerPoint MicrosoftOutlookPROFESSIONAL REFERENCES1) John Ham / 512  751-35242) Jim Martin / 512 - 497 -22583) Tommy Carter / 432 - 664- 4417

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