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Click here or scroll down to respond to this candidateCandidate's Name
Canton, MI PHONE NUMBER AVAILABLEEMAIL AVAILABLESeeking an opportunity in customer service while utilizing my people skills to improve marketing strategies, and company procedures.EXPERIENCEJANUARY 2018 CURRENTINDEPENDENT CONTRACTOR, WORSHIP LEADER/VOCALISTLead worship for church services and holiday programs to audiences of 6,000+ Perform with church teams during sermons by singing under the direction of the directorHeld choir auditions and weekly practicesPerformed at weddings, funerals and special occasionsMay 2020- August 2023Event Coordinator, National Heritage AcademiesCultivated and managed strong partnerships with vendors while adeptly negotiating contracts for event services and supplies.Developed and maintained detailed event timelines to effectively manage project deadlines and deliverables.Collaborated closely with clients to grasp their event objectives and deliver customized and memorable experiences.Spearheaded event budget management, meticulously tracking expenses and optimizing spending to achieve financial targets.Initiated and steered event promotion strategies through diverse channels, such as social media, email marketing, and strategic partnerships, resulting in increased attendance and engagement.Applied exceptional communication skills to facilitate seamless interactions with internal teams, clients, and external stakeholders.Demonstrated unwavering attention to detail and adaptability in high-pressure event environments to ensure successful outcomes.November 2022- March 2023Customer Service Representative, Graduate Ann Arbor HotelGreeted and assisted guests with check-in, check-out, and inquiries in a professional and friendly manner.Managed incoming calls and directed them to the appropriate departments or individuals, providing timely and accurate information.Processed reservations, cancellations, and payment transactions accurately and efficiently.Provided guests with relevant information about hotel services, local attractions, and dining options to enhance their overall experience.Handled guest requests and concerns promptly, ensuring resolution and guest satisfaction.Maintained a neat and organized front desk area and contributed to the overall cleanliness and appearance of the lobby.Collaborated with various hotel departments to ensure seamless guest experiences and resolve any operational issues.November 2023- CurrentValue City Furniture, Customer and Sales RepresentativeDelivered exceptional customer service and support, addressing inquiries and issues to ensure high customer satisfaction and retention.Handled a high volume of customer interactions via phone, email, and chat, providing timely and courteous resolutions to inquiries.Demonstrated active listening and empathy to understand customers' needs and effectively resolve their concerns.Utilized product knowledge and resourcefulness to provide accurate information and troubleshoot customer problems effectively.Maintained detailed records of customer interactions and inquiries to facilitate ongoing improvement of service processes.Collaborated with cross-functional teams to escalate and resolve complex customer issues in a timely and efficient manner.Contributed to the development of customer service best practices and participated in ongoing training to enhance service quality.EDUCATIONSALEM HIGH SCHOOLCOLLEGE PREP COURSESSKILLS Strong Interpersonal Skills Active Listener Conflict Resolution Patient |
