| Candidate Information | | Title | Insurance Agent Customer Service | | Target Location | US-IA-Cumming | | Phone | Available with paid plan |
| | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateTIFFANYBEECKshannontgirlStreet Address @gmail.comPHONE NUMBER AVAILABLEAnkeny, IA Street Address
Newly licensed Makeup Artist with 1 years of experience. Fast-learner, ambitious and dependable. Skilled in beauty transformations.Persuasive Licensed Insurance Agent with expertise in assessing client needs, advising on coverage options and monitoring insurance claims. Energetic and communicative professional. Dedicated to developing meaningful client relationships and offering best solutions for coverage. Proficient and caring nursing team member offering outstanding patient-facing experience. Adapt at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Hardworking Consultant gifted at turning prospects into clients and Engaging, personable and focused on delivering exemplary customer service. Outstanding motivator with adaptable communication style and success in collaborating across organizational levels for Team and myself.PROFESSIONAL SUMMARYOwner - Permanent Makeup ArtistANKENY, IA 06/2022 - CurrentKetelsen Davis Agency - Insurance AgentDes Moines, IA 05/2018 - 08/2022WORK HISTORYBuilt strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.Educated clients about products and self-maintenance for healing for Microblading, Lip-blushing and Eyeliner Tattoo based on needs and preferences.Consistently received positive performance reviews from guests.Answered phone calls and emails to schedule client appointments. Sanitized and organized station and tools.Kept detailed records of customer information andservices provided .SKILLS Industry Standards Work Station Cleaning Digital Recordkeeping Eyebrow Shaping Color Principles Accounting and Billing Providing Feedback Developing Referrals Workflow Efficiency Permanent MakeupEffective CustomerCommunication Detail-OrientatedAdaptable to ChangingClient NeedsProblem Anticipation andResolution Supply Ordering andMaintenance Vital Signs CollectionOutput Monitoring andReporting Observation Documentation Patient-Focused Care Medical Recordkeeping Laboratory TestingMedical TerminologyKnowledge Universal PrecautionsDocumentation ProceduresExpertiseEmpathy andCompassionate Care Phlebotomy Training Managing Routines Calm Under Stress CNA Certification Patient Safety ManagementMarketing StrategyDevelopment Quotes and Sales Client Prospecting Administrative Support Underwriter CollaborationClaims InformationGathering Policy Renewals Insurance Policy Sales Client Needs Analysis Lender RelationshipsCustomer ComplaintResolution Agent SupportCredit and Debt CardProcessingProfessionalCorrespondenceCustomer Service andAssistance Legal Terminology Performance FeedbackNorthwestern Mutual - Life Insurance Sales Assistant West Des Moines, IA 10/2016 - 05/2018Maintained high standards of customer service bybuilding relationships with clients.Responded to customer calls swiftly to resolve issues and answer questions.Determined client needs and financial situations by listening and scheduling fact-finding appointments.Approached potential clients by using direct marketing mailings and phone contacts.Sold auto, home, life and other various insuranceproducts to individuals within assigned territory.Obtained underwriting approval by completingapplication for coverage.Built relationships with clients using active listening and issue resolution to provide excellent service.Upsold additional products and services after identifying customer needs and requirements.Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales.Enhanced insurance agency reputation byaccommodating new and different requests and byexploring opportunities to add value. Finalized sales and collected necessary deposits. Met with customers to provide information aboutavailable products and policies.Conducted annual reviews of existing policies to update information.Worked with sales team, I was sales leader/Manager to collaboratively reach targets, consistently meeting or exceeding personal quotas.Created sources for continuous client referrals within community and with businesses using extensivenetworking skills.Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients andincrease sales.Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.Sought out new clients and developed clientrelationships through networking, direct referrals, leadDMACCANKENYNo Degree: Certified NursingAssistant /PhlebotomyDMACCAnkenyNo Degree: Life Insurance,Property & Casualty LicenseSoutheast Polk High SchoolPleasant Hill, IA 06/2002High School DiplomaEDUCATIONMercy NICU - Certified Nursing AssistantDes Moines, IA 09/2013 - 01/2015databases and cold calling.Handled outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage.Drove team revenue totals by bringing in top sales numbers. Had 15-20 Insurance agents to manage andhelp reach these totals.Analyzed retention, loss ratio trends and sales volume to identify areas for improvement.Displayed consistent, positive attitude towardscustomers, peers and other personnel, even duringhigh-stress situations. Finalized sales and collected necessary deposits. Calculated premiums and established payment methods for sales.Collected premiums on or before effective date ofcoverage.Remained impartial in order to advise clients based on circumstances.Identified and solicited sales prospects in agency databases. Collected, analyzed and validated agency commissions. Met and exceeded revenue goals through generating new leads and identifying new clients.Recommended type and amount of coverage based onanalysis of customers' circumstances using persuasive sales techniques.Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion ofapplication process.Transcribed sensitive documents with completeconfidentiality.Recorded information using word processing, dictation and transcription software and equipment.Followed all HIPAA rules and regulations regarding patient confidentiality. Transcribed and edited physician reports from dictation . Worked cohesively with physicians and other clinical staff to complete transcriptions. Corrected grammar, spelling and syntax mistakes in Methodist Hospital - Certified Nursing AssistantDes Moines, IA 06/2003 - 11/2012medical records.Demonstrated excellent skills to understand diverse accents and dialects.Maintained security and privacy of records to protect patients and providers.Accurately documented medical dictation to recordpatient care records.Reviewed documentation for compliance withrequirements and accuracy of information.Documented patient medical histories, vitals and test results in electronic health records system.Verified signatures and checked medical charts for accuracy and completion.Scanned and filed medical records in alphabetical order to maintain organized and up-to-date filing system. Managed and updated donor information in databases. Effectively communicated with client's healthinformation management department contact tocorrectly interpret assignments and details.Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.Promoted good oral and personal hygiene by aidingpatients with shaving, bathing and teeth brushing.Checked patient vitals such as temperature, bloodpressure and blood sugar levels.Assisted with feeding and monitored intake to help patients achieve nutritional objectives.Delivered individualized patient care by recording vital signs, documenting observations, administeringtreatments and evaluating patient needs.Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.Obtained client medical history, medication information, symptoms and allergies.Obtained biological specimens for ordered tests and prepared for laboratory transport.Maintained patient stability by checking vital signs and weight and recording intake and outtake information.Checked supply availability and laid out instruments for C-section and Vaginal Deliveries as well as circumcisionHyvee - Customer Service CashierDes Moines, IA 06/2000 - 10/2003Resolved customer complaints and maintained clean and tidy checkout area.Enabled customers to feel welcomed, important andappreciated by answering questions about products sold throughout store.Maintained customer satisfaction with quick andprofessional handling of product returns.Handled approximately daily credit and cash transactions for customers with accuracy and speed. Sold lottery tickets Completed file maintenance log for price discrepancies. Performed cash, card and check transactions to complete customer purchases.Operated cash register to record transactions accurately and efficiently.Used POS system to enter orders, process payments and issue receipts.Maintained current knowledge of store promotions and highlighted sales to customers.Checked identification for proof-of-age for alcohol and tobacco sales.Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies. |
