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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPhone: PHONE NUMBER AVAILABLEUS CitizenSENIOR BUSINESS / TECHNOLOGY LEADERBig-4 Alumni with a successful track record in delivering complex Business/IT transformation programs. Many executives trust Eric to advise them on the topics of Business/IT strategy, Enterprise Architecture and Data Analytics. He has led key initiatives at Global Street Address companies with the mission to sharpen their competitive edge through the deployment of Azure cloud environments along with Data Warehousing (DW), Data Lake, Business Intelligence (BI) and Machine Learning/Artificial Intelligence (AI/ML) solutions. AREAS OF COMPETENCYBusiness/IT Strategy (ValueInnovation, Growth Engineering)Business/IT Process Re-engineering(Process mapping/benchmarking, Sixsigma, ITIL)IT Transformation & Clouddeployment (Azure)PMO/Program Leadership (Agileand Waterfall methodologies)Enterprise Architecture (TOGAF) AI/ML modeling & coding in Python (Pandas, Numpy)Business case & Financial Modeling(RAROI, IRR, NPV, SVA, EVA)DW, Data Lake, BI (Data Analytics)Coding skills (VBA, C, Java,PHP, Python, SQL)Vendor Management(RFP & contract management)Mentoring (Team building & Coaching) Public Speaking PUBLICATIONAuthored multiple articles including a management book that is well received by CIOs and IT executives (The Relentless Pursuit of Information Technology Excellence). This book analyzes the impact of outsourcing on the CIO function and suggests a re-engineering of IT processes to improve Business/IT strategic alignment. The approach amplifies the role of Enterprise Architecture (TOGAF) as a pivotal tool to drive transformation from strategy to execution.PROFESSIONAL EXPERIENCEVP of IT/Business Transformation (OneHealthyCommunity.com) 9/2022 - Present Eric is leading the team through its growth phase to create a path-to-profitability for an exciting digital health platform. He developed the turnaround strategy, refined its web app and defined the marketing tactics that led to a successful penetration in 54 countries. He negotiated and secured partnership deals with labs, dental clinics, health product vendors within these countries. He is also involved in the design and deployment of the management dashboard and predictive models/engines used in customer segmentation, revenue optimization churn reduction and disease prediction.Eric led the design of the enterprise architecture to map critical assets and assess the alignment of business and IT priorities. He also created an investment governance model to support board-level decisions using the insights gained from the models/engines. This solution helped to create a consensus around operating and capital budgets and the investment in additional security solutions aimed at protecting key data assets. Program Manager / Technical Architect (Contract NOWcorp.com) 9/2019 8/2022 Eric redesigned the Azure cloud environment and deployed critical solutions to meet important compliance/IT requirements around security, disaster recovery and scalability. He created the IT transformation roadmap, solutioned software integration issues using APIs and deployed critical solutions to protect data assets (Azure Site Recovery / Azure Backup). Eric managed the IT budget and developed the benefit case of the cloud migration effort to quantify the reduction in operating expenses. He was involved in the deployment of the management dashboard build using SSAS-PowerBI and the assessment of the pertinence a (accuracy and loss) of the AI/ML engines the team designed to predict bankruptcy, cost-to-serve, churn and customer lifetime value. Project Manager (Contract AT&T / Cricket) 6/2017 5/2019 Eric managed a complex data center migration effort. The program was designed to virtualize the infrastructure, upgrade SQL Server and reduce operational costs by re-engineering IT service processes. He assumed responsibility for all planning and delivery activities.Eric rolled-out a new self-service model to improve IT service delivery and enable the rapid design and deployment data analytics by data scientists. This initiative helped the production of daily competitive intelligence reports. He also drove the implementation of a data stewardship organization that improved the credibility of the IT organization.Eric used TOGAF to document the IT architecture that enables the self-service model along with the governance process organizing the use of data to generate data insights. He trained the data stewards using the documentation of the data architecture layer.Big Data / IT Transformation Lead (Contract - Coca-Cola) 7/2016 5/2017 Turned around a critical initiative owned by the VP of Data Science that involved the migration to the AWS cloud platform to deploy a data lake for all data science activities. Developed a comprehensive risk mitigation strategy and implemented actions required to successfully migrate a suite of applications including AI/ML engines used to analyze the star power of media/sport influencers and negotiate multi-million-dollar sponsorship deals. Refined the architecture of the data lake, mapped the data flows from source to target systems and deployed critical data validation tools. Designed a data management process with an organizational model and tools that reduced data quality issues significantly.Eric used the TOGAF framework to map the data management infrastructure and governance process. Business Transformation Program Lead (Contract IHG) 2/2013 4/2016 Worked with business and technology executives to deliver a $75 million secure payment solution critical to the protection of guest credit card data across all hotels. Developed a business case focusing on PCI scope reduction, brand protection, revenue acceleration using loyalty card memberships. Wrote the RFI/RFP documents and facilitated vendor selection including contract negotiations. Documented the enterprise architecture migration plan and the operational requirements (process and governance structure). Supervised product testing and release management activities including training. Re-engineered the support processes and established a service dashboard to track cost and quality of service.Product Manager (Contract OneHealthyCommunity.com) 1/2012 2/2013 Led the product team through the design, development and launch of a multi-lingual mobile app that is transforming the patient experience by addressing access, cost, quality, and education challenges within the healthcare marketplace. Coached the team through the business planning process and the execution of social media campaigns.PMO Lead (Contract Government of Trinidad & Tobago) 1/2011 11/2011 Led a $200 million transformation program and worked with various government agencies to create a state-of-the- art technology park that supports the countrys economic diversification plan. Developed a comprehensive business plan after conducting economic value analysis to estimate the impact in terms of job creation, travel/tourism growth and local business development. Facilitated key negotiations with foreign and local contractors. Coached and trained the staff of the local development authority (E-Teck) throughout the implementation process including the reporting of results. Post-Merger Integration Lead (Contract AT&T) 2/2008 12/2010 Worked with VP and General Managers within the Customer Retention organization to re-engineer processes and develop a new pricing and retention model following the acquisition of BellSouth. Worked with statisticians from AT&T Labs to develop a model for predictive churn management. Designed operational financial metrics used to measure the effectiveness of retention efforts (stickiness and financial impact). Led a multi-disciplinary team through the implementation of a dashboard used by the executives to analyze to what extent induced churn may impact revenue. Earned high praises for successfully merging and mining data housed in multiple heterogeneous systems.Business Process Re-Engineering Lead (Contract AT&T) 2007 2008 Executed a strategic audit of the Retention organization (analysis of customer complaints, loyalty programs, 90- Day retention, offer effectiveness, cost of saves and NPV contribution. Uncovered improvement opportunities and proposed process and system changes that improved customer loyalty. Developed the Enterprise Architecture blueprint (business, data, application, and technology layers) and supported the integration of several business data warehouses into a single reporting platform.IT Project Manager (Contract AT&T) 2004 2005Led the design, development and roll-out of a custom sales tool that supports the pricing process and provides market intelligence (competitive analysis of voice/data/video product offerings, market segmentation by geographical zone, dynamic pricing trends). Improved the effectiveness of the up-selling and cross-selling process and reduced the length of the Multi-Dwelling Unit deal negotiation process from 30 days to 10 days in geographical areas lacking Internet connectivity.Process Analysis & Auditing Lead (Contract Blue Bird) 2003 2004 Audited the Procure-to-Pay cycle as well as the supply chain and IT processes. The project enabled the organization to improve financial controls, security procedures and operational performance. Analyzed archives of past business transactions and ran complex SQL queries to investigate plausible fraud claims. Audit activities related to 3 key areas: (1) Approvals and segregation of duty in the payment processes, (2) Observations of nightly traffic and security operations to detect theft (copper and other scrap materials), (3) Inspection of cycle counting activities to assess accuracy of inventory reporting and (4) System improvement recommendations. This effort supported an investment decision led by KKR. Business Intelligence Lead (Contract AT&T) 2003 2003 Assisted the Director of the call center outsourcing program with the design and development of a decision- support tool used to forecast and monitor the performance of call centers spread throughout the world agent training quality, call volume/distribution, service cost, customer satisfaction, agent and off-shoring ratio. Developed a multi-variable statistical model to perform what-if and sensitivity analysis. Identified specific scenarios to improve the customer satisfaction rate by 25% and deliver $1.5 million in financial savings. DIRECTOR Business/IT Strategy (Answerthink) 2000 - 2001 Was actively involved in the development of the practice with some P&L responsibility (service offering development, sales support and project management). Led a strategic planning and transformation effort involving the selection of an ERP solution at Exelon(candidate solutions were Oracle and SAP).Eric used TOGAF to drive the gap analysis work and develop the transformation map. Delivered sales presentations before senior-level executives and supported multiple project delivery efforts focusing on Business/IT strategic alignment and application portfolio rationalization (enterprise architecture redesign and migration planning)SENIOR MANAGER e-Business Strategy (Xcelerate) 1999 - 2000 Provided thought leadership and contributed to the growth of the practice (sales support, service offering development, recruiting, mentoring). Developed methodologies and tools addressing market analysis, product and revenue model analysis, sales and marketing strategies (including channel strategy), competitive analysis, business model evaluation and implementation (including partnership strategies). Led several projects focusing on strategic planning and business model re-design. Worked on e-CRM strategy, branding strategy, digital marketplaces, and channel strategy to support the e-Business initiatives at Bass Pro Shop, WebMD and Royal Caribbean. Validated functional specifications and operational requirements relating to e-commerce, marketing automation, content management and portal solutions. Addressed the governance issues relating to the outsourcing of IT services to ASP providers. Developed generic information architecture models to address integration with legacy systems.PRINCIPAL CONSULTANT (Gemini Consulting -> Ernst & Young -> Cap Gemini) 1996 - 1999 Key contributor to CIO Center of Excellence with some P&L responsibility and ownership of methodologies applying to IT strategy, IT organization design, IT process re-engineering, Enterprise Architecture (Zachmann, TOGAF) and PMO management. Managed data center assessment projects to support pre-merger due diligence and post-merger implementation initiatives. Used the ITIL framework to provide a qualitative and quantitative analysis of IT operations. Worked with the CIO of Millennium Chemicals on an EVA-based framework intended to clearly articulate the contribution of IT investments to business performance and serve as the valuation model for future IT projects. Led the redesign of the IT organization/processes (using ITIL, COBIT frameworks), several change management activities as well as the implementation of a large PMO to support a multi-million-dollar investment in an ERP solution. Led a strategy project focusing on designing the supply chain capability of a Fortune 1000 pulp and paper company (WestVaco). Developed the strategic plan, the TO-BE enterprise architecture blueprint and the architecture migration plan based on potential ERP solutions and specialized packages. Performed data mapping and profiling activities to address application portfolio integration issues. Developed an IT governance model and project prioritization framework to ensure that IT and business units collaborate effectively to make decisions regarding the approval, audit and cancellation of IT projects (Merrill Lynch). This initiative allowed the company to streamline the funding issues, minimize costly project cancellations and improve project completion/success rate. Developed a transformation plan for the re-engineering of back-office operations for `the Credit Lyonnais bank (process re-engineering, business case development, package selection, implementation planning). Project involved the consolidation of data center operations and resulted in about 20% cost reduction as well as increased process standardization and efficiency. Performed data mapping and profiling activities to address application portfolio integration issues, including the determination of universal, regional and product-specific data entities used in the design of the enterprise data warehouse. SENIOR CONSULTANT (Ernst & Young) 1995 - 1996 Worked with the head of the IT Strategy department of a major European bank (Socit Gnrale) to develop and implement its IT strategy through the redesign of the enterprise architecture blueprint. Designed and implemented a performance improvement program for the back-office operations of the Suez Bank, that resulted in 30% cost reduction and increased productivity. Worked with the IT organization at an airline company (Air France) to draft a comprehensive governance document defining the protocol, roles and responsibilities inherent to the outsourcing of IT services. MANAGER (CAST Software) 1991 - 1995 Delivered the enterprise architecture model and major components of a global trading system for equity and equity derivatives used at a major investment bank (JP Morgan). Handled programming tasks relating to a variety of technologies: C, Applix/Excel, Motif /OpenLook user interface Sybase, Power Builder, Teknekron information bus, Encina transaction processing engine, UNIX shell programming on Solaris. Managed the development of several complex business applications focusing on mainframe to client- server migration at the Center of Nuclear Energy (deployment of LANs, relational database design, UNIX server and Windows workstation configuration, data replication, 4GL front-end tools). Provided technical assistance to the Data Center Operations team at the European Investment Bank(capacity planning, database tuning, software installation, systems administration using HP OpenView). EDUCATIONIAE Paris - Sorbonne Business School Paris, France MBA - FinanceEFREI Engineering School Paris, FranceMS in Engineering - Computer Science and Electronics |
