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Click here or scroll down to respond to this candidateCandidate's Name
Certified Salesforce Administrator/Business AnalystPHONE NUMBER AVAILABLEEMAIL AVAILABLEExperienced Certified Salesforce professional with 11 plus years of Overall IT experience includes Salesforce.com CRM, Force.com platform as Salesforce Administrator and Business Analyst with hands-on experience in Application Support, Data Analysis, Administration, Configuration, Implementation, Database Management and enhancement of projects in SalesForce.com. Very strong communication, inter-personal skills and experience with working in both large and small team environments.Summary:Possess extensive knowledge in all phases of Software Development Life Cycle (SDLC) and comprehensive understanding of CRM Business processes such as Marketing, Sales, Partner Management and Customer Service and Custom AppExchange applications.Expertise in Salesforce.com setup, Administration, Configuration, Customization, Data Migration, Mapping and integration.Experienced in System Security settings and SFDC Administrative tasks such as creating Profiles, Roles, Users, Page Layouts, Email Services, Record Types, Assignment rules, Workflows, Reports, Dashboards and Approval Processes.Worked closely with Business Users to enable business process using SFDC.Effective employment of Apex Data Loader, Import Wizard and Data Manipulation Language for data migration and management in bulk.Experienced in creating Custom Objects, Custom fields and building relationships.Experienced in creating Campaigns, Manage Leads, Accounts, and Case managementCreated various types of reports that give the visibility of the data to the business and help them analyze the forecast and trend in the data.Experience creating triggers for updating the cross-object fields and simplify the business process.Exposure in creating and analyzing Data flow diagrams, and Entity Relationship diagrams.Strong knowledge of Project management skills such as time estimation, task identification, and scope management.Optimum use of documentation to avoid any form of miscommunication or misinterpretation during the entire software development process.Strong understanding of fundamental business processes, excellent problem solving and Communicational skills.Proficient in MS office tools and reporting skills with a capability to develop and maintain sales pipeline reporting and metrics.PROFESSIONAL CERTIFICATIONS:Salesforce Certified Administrator (ADM 201)Salesforce Certified Advanced Administrator (ADM301)Salesforce Certified App BuilderTrailhead Ranger (double star)Technical Skills:Salesforce Technologies:Salesforce CRM, Case Management Automation, Workflow & Approval processes, Dashboards, Analytic Snapshots, Custom Objects, SOQL, SOSL.ETL/Integration Tools:Force.com Data Loader, Connect for Outlook, Force.com Explorer, Sales Cloud, Service Cloud, Force.com Platform (Sandbox and Production).Methodologies:Agile, ScrumOperating Systems:Windows 10, Mac OSProfessional Experience:Client: World Kinect Corporation June 2021 Till DateLocation: Miami, FLRole: Salesforce Business AnalystResponsibilities:Interacted with various business team members to gather the requirements and documented the requirements.Service Cloud implementation Automated Case management, different case record types, SLAs, Email to Case, Case Path, routingSetting up Reports and Dashboards for Service team Managers.Migrated Watson depot system Project to Salesforce Service Cloud.Analyzed the scope of requirements.Participated in requirement gathering sessions and created User Stories.Reviewing test cases provided by QA team and providing feedback.Involved in testing critical business scenarios.Involved in many migrations projects example: Watson depot system migration to Salesforce.Created Data Mapping and process flows for migration projects.Created various reports and dashboards for Sales and service managers to track the metrics.Worked on Agile and Scrum Methodology for requirements implementation.Closely worked with Product owner to prioritize the initiatives and User stories based on roadmap.Hosting retros and Demo sessions for each sprint.Conducted training sessions for business users and created user guides.Hosted backlog grooming sessions to estimate the user story points.Experience in working with Development team for solving the gaps in Business requirements.Client: Salesforce October 2018 December 2020Location: San Francisco, CARole: Salesforce Administrator/Business AnalystResponsibilities:Gathered the requirements to create complex orgs for different teams under Sales cloud.Created Workflows, Process builder, custom fields, Triggers and page layouts.Used data loader to create huge data into complex orgs with respective to complex object relation ship models.Created Complex Orgs for Pardot, Pipeline Experience and CPQ- Billing teams.Familiar with Steel Brick CPQ for subscription, billing, invoicing and can take control of sales process from Quote to Cash generated Revenue Recognition status automatically with Steel Brick CPQ.Performed Steel brick CPQ related configuration for product setup, approval processes and process builders.Configured Products, Catalog, Catalog Hierarchies, Bundles, Bundles within bundle, Price list for products. Involved in end-to-end QA testing for validation of CPQ including products, Pricing, QuotingetcAutomated Lead Assignment, approval process.Expertise in creating Reports and dashboards.Created Custom Report types.Expertise in Setup Reporting snapshots.Created different trend metrics to track bugs and customer cases at different phases of release.Hands on experience with Field Service Lightning to use Gantt chart and dispatcher console to create service appointments.Worked on Work.com project (To get back to work safely during pandemic)Created Communities, CMS workspaces.Supported testing for Salesforce care project.Supported Mobile testing for Field Service Lightning.Supported testing for Ofek features (Einstein features Opportunity Scoring)Creating User stories for internal tools.Environment: Salesforce.com platform, Service Cloud, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Steam environments (Internal), Sandbox, Production, Scratch OrgsClient: Pacific Gas & Electric May 2016 Jun 2018Location: San Francisco, CARole: Salesforce Administrator/Business AnalystResponsibilities:Gathered the requirements to translate the Business need of hosting the Energy Efficiency products and rebate processing into Salesforce App called Energy insight.Designed the requirements based on current built which involved integration with internal systems like CC&B (Customer Care &Billing), MDSS (legacy rebate processing system) and CDW.Automate Case Management, by adding Assignment rules, Auto Response rules and Escalation rules.Created Queues, and Case Teams and predefined Case teams.Worked on Web to Case, Email to Case Channel.Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects and to read, extract, and load data from CSV files.Developed and configured various Custom Reports and dynamic Dashboards for different user profile based on the need in the organization.Managed Users, Profiles, Roles, Permission Sets and Mass Emails Users.Created various Profiles, Permission Sets, Public Groups and configured the sharing settings based on the organizational hierarchy requirements.Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.Worked on Salesforce.com application to setup Activities and customized the apps to match the functional needs of the organization.Created and managed technical and business process documents.Used JIRA for Project ManagementEnvironment: Saleforce.com platform, Service Cloud, Workflow & Approvals, Custom Objects, Custom Tabs, Page Layouts, Email Services, Security Controls, HTML, Reports, Sandbox.Company: Tata Consultancy ServicesClient: Western Union Jan 2012 July 2015Location: Hyderabad, IndiaRole: Systems EngineerResponsibilities:Designed and developed applications using MVC, ASP.NET, C#. NET, JQuery, HTML5, Javascript, and CSS3.Designed, developed WCF Services using C#.Net and Hosted on IIS and Unit tested with MS Unit Framework.Created complex Stored Procedures, Functions, Indexes, Tables, Views and other T-SQL code and SQL joins for applications following SQL code standards.Designed data access layer using Entity Framework to perform CRUD operations.Deployed the web applications into IIS6.0/7.0 in the development servers.Created deployment document with deployment instructions and rollback instructions.Implemented Razor and HTML5 to design controls.Created or modified ASP.NET Web forms for different payment types based the client requirement.Developed the mobile site applications using ASP.NET MVC.Proficient in using Object Oriented Programming (OOPS) for building n-tier architecture systems with hands on development expertise in front-end UI layer, application layer including middleware and core business.Experienced working with MS-SSIS and MS-SSRS for the data integration and data reporting services.Extensive worked on unit testing framework N unit, MS Unit Tests.Model and controller developed with C#.Used Microsoft Visual Source Safe for the purpose of version Control and source code maintenance needs.Environment: ASP.NET, C#.NET, Visual Studio 2010, ADO.Net, SQL Server 2012, C#,JQuery, HTML5, CSS3.Education:Master of Technology from Jawaharlal Nehru Technological University, Kakinada, IndiaBachelor of Technology from Bharath University, Chennai, India. |
