| | | 20,000+ Fresh Resumes Monthly | |
|
|
| |
Click here or scroll down to respond to this candidateCandidate's Name
Hanahan, SC Street Address
PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL SUMMARYSkilled professional with experience in the health care field and insurance industry assisting in customer relations with regard to compliance from local, state and federal regulatory agencies including Medicare and Medicaid. Adept in conflict resolution and individual and organizational liability. PROFESSIONAL SKILLS Training in Joint Commissions complaints process and CMS Conditions of Participation related to complaints and grievances Years of experience handling client grievances through insurance liability claims involving individual and organizational clients Strong knowledge of RSFH organizational structure as a certified Phlebotomist (March 2023) Excellent critical thinking and analytic skills with the ability to gather and review all information and make informed decisions Clear and concise communication skills with the ability to convey succinct messaging in person, over the phone or through email Exceptional interpersonal skills with knowledge of conflict resolution and active listening skills Excellent organizational and time management skills to support multiple projects Ability to excel in a fast-paced, high-pressure environment independently or as a team playerPROFESSIONAL EXPERIENCEOffice Manager October 2019 to May 2022Tri-County BackflowSummerville, SCFielded all customer service calls and assisted clients with scheduling, compliance, and submissionEnsured compliance on all DHEC forms submitted to various water entitiesServed as Accounts Receivable Coordinator and assisted customers with payments and financial issuesEnsured compliance of all commercial property & liability insurance policy documentationSubmitted certificates of insurance documentationEnsured DHEC & county testing annual credentials were metResponsibility for daily mail and email maintenance Financial Analyst III February 2019 to July 2019College of Medicine / Infectious Disease DivisionMUSCCharleston, SCPrepared monthly reports for Division Director, VP, and MD reviewAssigned various payroll codes to each employees' time record for grant fundingPrepared & balanced weekly reportsManaged records for physician consult hours allocated per grantPrepared & submitted payment request for physician consults at VA HospitalBalanced monthly reports to ensure grant funding was allocated correctlyReviewed & approved account payables due for various grant fundsUtilized the Epic software record system to maintain patient records Account Manager February 2015 to January 2019Maritime Insurance InternationalCharleston, SCDesigned, implemented, and oversaw diverse operational functions to support short- and long-term strategic planning to meet agency goalsWorked with high-value customers to educate on services and policies; maintained focus on ensuring client satisfaction through reliable communicationCollaborated with President and senior-level staff to analyze services, allocate resources, and manage agency workloadEnforced compliance with agency and industry standards; distribute documents as necessaryUtilized software including Salesforce and MS Office Suite to manage client relationships and convey vital data to staffAccount Manager August 2013 to September 2014BenefitfocusDaniel Island, SCAs primary point-of-contact for agency's largest clients, provided comprehensive support to foster productive, long-lasting relationshipsManaged operational budget, proactively identifying areas to optimize costs and streamline servicesLiaised between Engineering team and customers to provide expertise across researching, reporting, and complianceProvided customers with individualized, anticipatory service by responding to questions related to online enrollment and eEnrollment applications. MEDICAL EXPERIENCEPhlebotomy Technician October 2022 to November 2022 Roper LabCharleston, SC270 successful blood draws during Externship while following all health and safety regulationsCollected non-blood specimens, i.e., urine, stool, etc.Complied with patient ID requirements & all Roper labeling requirementsPatient aftercare with adverse reactions to blood draws (fainting) as neededFollowed protocol in preparing patient specimens for shipment to lab for testingTook care of lab equipment and supply restockingAlthough not needed during Externship, successfully trained to take patient vital signs CERTIFICATIONSPhlebotomy Technician, March 2023, American Society for Clinical PathologyState of SC Licensed Insurance Agent (Property & Casualty), 2015 to PresentCPR CertificateNotary Public Certificate, expires 2030EDUCATIONBachelor of Science in Business, 1995College of CharlestonCharleston, SCCommunication and Public Speaking, 1989Dale CarnegieNorth Charleston, SC |
