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Click here or scroll down to respond to this candidateLSUMMARYDependable Customer Service Representative with many years of customer experience. Assistend-users with complex issues that are also non- technical Communicate complicated conceptsclearly, and an ardent team player.Seeking 100% Remote Position.Claude SKILLSExcellent customer relationships Complex Information InterpretationLiverpool Experience utilizing CRM tools Recordkeeping and DocumentationPHONE NUMBER AVAILABLE Proficient language skills Account ServicesEMAIL AVAILABLE Strong decision-making and analytical Bank Depositsabilities Problem-SolvingmService Schedule Coordination Transaction Error IdentificationOrlando, FL 32808Customer Service SupportEXPERIENCECustomer Service /Technical Support RepresentativeOrlando, FLTTEC Services/ Sep 2019 to CurrentDelivered fast, friendly and knowledgeable service for routine questions and servicecomplaints.Upheld high standards of customer services by responding to inquiries, needs andproblems.Documented customer correspondence in CRM to track requests, problems andsolutions.Analyzed customer complaints and service trends to identify and correct systematicissues.Troubleshoot, resolved or escalated technical issues based on individual customers'needs.Answered support calls and emails from corporate customers needing assistance withcomputer products.Responded quickly to customer inquiries, needs and problems.Audited customer account information to identify issues and develop solutions.Prioritized workloads to meet customer needs and maintain established deadlines infast-paced environment.Customer Service SpecialistMiami, FLLogical Maintenance Solutions / JP Morgan/ Nov 2016 to Jul 2019Documented customer correspondence in CRM to track requests, problems andsolutions.Upheld quality control policies and procedures to increase customer satisfaction.Provided outstanding service to new and long-standing customers by attending closelyto concerns and developing solutions.Processed documentation and troubleshot discrepancies to build client rapport.Helped customers open accounts, make deposits, update information and carry outrange of routine actions.Resolved customer inquiries, questions and concerns to consistently offer qualityservice and meet performance benchmarks.De-escalated problematic customer concerns, maintaining calm, friendly demeanor.Customer Service AssociateSt. Charles, ILSmart Source Inc/ Mar 2012 to Sep 2016Supported customer service goals and enhanced relations through friendly,knowledgeable and positive communication.Delivered fast, friendly and knowledgeable service for routine questions and servicecomplaints.Documented customer correspondence in CRM to track requests, problems andsolutions.Met and exceeded productivity targets by handling every interaction with top-notchcustomer service.Assisted customers with making payments or establishing payment plans to bringaccounts current.Provided outstanding service to new and long-standing customers by attending closelyto concerns and developing solutions.Processed documentation and troubleshot discrepancies to build client rapport.Explained benefits, features and recommendations to maximize client retention.Improved customer service wait times to mitigate complaints.EDUCATION AND TRAININGBachelor of Science: Information TechnologyUniversity of Phoenix Jun 2012Palm Beach Gardens, FLMajor in Information Technology3.59 GPAAssociate of Science: Data CommunicationLos Angeles City College Jul 2010Los Angeles, CA |
