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Title Customer Service Call Center
Target Location US-AZ-Tempe
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Street Address  E 10th StTempe, AZ Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREER OBJECTIVETo join an organization that is focused on the future and offers a constructive workplace for communicating and interacting with customers and people.COMPUTER SKILLSMS Outlook; MS Office; ExcelQUALIFICATIONSValues confidentiality, self-starter, motivated, reliable and committed.Excellent ability to communicate effectively with customers and staff.Responsive, organized, customer service minded and a team-player.Ability to work with little supervision and make solid decisions.EMPLOYMENTFriendship Village - Tempe, AZReceptionist - 03/14-presentResponsible for providing front line customer service support and information to residents, visitors, and team members. Which includes, greeting visitors, serving as a communicator in emergency situations, and receiving incoming phone calls and performing clerical/office support duties.Qwest Communications - Phoenix, AZDispatch/Load Specialist - 04/98-09/11Worked in a office environment meeting customer demands for service. Dispatched technicians to repair, provide new service orders, or arrange for necessary repairs in order to restore service and schedules. Fast paced high pressure environment to provide service to customers. Interacted with various departments, vendors and customers on a daily basis.Repair Call Center - 02/93-04/98Worked in fast paced high pressure office environment receiving inbound calls to insure customer satisfaction is met. Responsible for providing technical Tier II resolution for customer reported trouble tickets and assistance to other internal Qwest organizations. Interfaced with internal Qwest departments, outside vendors, carriers, and end use customers. Direct impact on the resolution of complex trouble situations.Operator Directory Service- 06/80-02/93Fast paced office environment receiving inbound calls requesting telephone numbers for businesses or residential customers.EDUCATIONMcClintock High School, Tempe, AZ  DiplomaQwest - Completed numerous in-house courses required

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