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SHRUTHI BALAJI EMAIL AVAILABLEPHONE NUMBER AVAILABLECareer Summary:Program Manager with 7+ years of experience in delivering value-driven technology projects across diverse domains. Skilled in team leadership, engagement profitability management, stakeholder relations, proactive risk mitigation, and client-focused business engagement. Excels in driving change and ensuring program success. Strong communicator and adept problem solver, ready to deliver results in your organization.Education:Bachelors in Electronics & Communication VTU,Karnataka,IndiaCertification:Oracle 9I DBA certification(OCA certified)Career Experience:Microsoft TeamsProgram Manager, Apexon (Client-Microsoft)Collaborated with the stakeholders to support the prioritization of feature enablers defined by architects within the roadmap.Led, managed, developed and engaged cross-functional teams for program success and to effectively manage engagement profitability.Proactively identified and mitigated risks and issues, including escalations, for successful program delivery.Creating the user stories with detailed acceptance criteria written in the customers voice and collaborating with the team to prepare the estimates for the user stories within the product backlog.Performing functional reviews as part of sprint demos and showcases along with the Product Manager and Delivery Manager.Seek and improves processes across the delivery team by using retrospectives to inspect and adapt.Reported the visual insights of the progress with Azure Power BI and come up with the solutions that support the business requirements.MMR Web PortalProgram Manager, Apexon (Client-Microsoft)Led the offshore QA Team and collaborated with onsite Engineers to deliver a high-quality product.Managed key Program Partners and Stakeholders interests for smooth integration and program objectives achievement including Microsoft DynamicsManaged engagement profitability by controlling resource allocation,expenses and costs.Proactively engaged with the client to understand their business engagements.Allocated resources and developed project & communication plans based on client requirements.Defined scope, goals, deliverables, timelines, and task-driven schedules.Managed project team and oversaw project execution from analysis to deployment.Conducted daily stand-ups and technical discussions between developers and stakeholders.Created and maintained Test plans, reported bugs in ADO, and tracked them to closure.Provided meeting minutes, status updates, progress reports, and risk escalations to leadership.Evaluated integration dependencies and challenges, aligned outage windows.Led the Internal Audit for the Project.SenseAwareModule Lead, Mphasis (Client-FedEx)Proactively engaged with the client to understand their business engagements.Maintained customer relationships and automated test cases for a Flex-based application.Monitored project progress, timelines, and deliverables.Provided project updates to executive management.Organized team/planning/demo meetings facilitated cross-functional collaboration.Conducted scrum ceremonies, removed delivery roadblocks, and managed defects in Jira.MilagroSenior Software Engineer, Mphasis (Client-LPL)Ensured value creation in the engagement by discussing requirements with Business Analysts and automating test casesLed scrums, sprint planning, retrospectives, and bug triage meetings.Think Finance (TC Loan Service LLC)Senior Software Engineer, Mphasis (Client-Think Finance)Executed test cases and conducted PSQA activities.Proactively identified and mitigated risks and issues including escalations for successful project delivery.Reported bugs and tracked their status.Legg MasonSenior Software Engineer, Mphasis (Client-Legg Mason)Executed test cases and reported bugs.Provided regular status updates, progress reports, and risk escalations to leadership.Skills:Program & Project ManagementAgile & SCRUM MethodologiesChange ManagementCross-Functional CommunicationQuality Assurance & TestingStakeholder EngagementRisk MitigationTeam Leadership