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Tel: PHONE NUMBER AVAILABLE Email: EMAIL AVAILABLESummarySenior Software professional with 12+ years of experience in Software Quality Assurance testing, Controls and standards using Agile and Waterfall methodologies.Extensive experience in End-to-End testing Web, Mobile App (iOS and Android), KIOSK and IVR applications.Experience in testing native mobile applications on iOS and Android platforms.Strong API testing experience using POSTMAN and SOAP UI for REST and SOAP-based services in the QA lifecycle..Experience in testing responsive web applications across desktop, tablet and mobile devices.Strong working experience and knowledge in CRM tools Salesforce CRM and SAP.Strong experience using MS Office Suite, including Visio, Outlook, Teams, and Excel (e.g., pivot tables, sorting, filtering).Expertise in the following Testing Tools Azure Dev Ops, Azure App Insight, ALM, JIRA, IBM Rational Tools, Quality Center, for both Web based and client / server applications.Ability to execute on cross browser on IE, Chrome, Edge, FirefoxStrong knowledge about Software Development Life Cycles (SDLC), Software testing Life Cycles (STLC), techniques and methodologies.Expertise in Functional testing, Integration testing, System Testing, Regression Testing, Smoke Testing.Knowledge in gathering, understanding, and developing BRDs (Business Requirement Document), FRDs (Functional Requirements Document), SRS (Software Requirement Specification), and Use Cases.Experience in WinSCP and Tectia Secure Shell (SSH) Client/Server to process and validate the data files.Experience in generating reports using Crystal Reports and validating the Front-End data to be consistent with Back-End data.Good understanding of Database Management Systems (ISU, DB Visualizer, TOAD, Oracle, and SQL Server).Extensive experience in using Teams for meetings and communication via chats, Share Point for Document Management.Expertise in SAP IS-U for utility management services which integrates meter reading, billing, invoicing and integrations services with SAP CRM Interaction Center.Experience working in state welfare projects (SACWIS), healthcare and energy related projects.Expertise in Agile Management, Reporting and Testing Tools Azure, DevOps, HP ALM and Quality Center, JIRA, SaaS Toolkit, Rational Clear Case and Clear Quest.Experience in testing web services using SOAPUI, XML Spy.Experience in writing and executing SQL queries for both relational and non-relational DBMS.Excellent analytical, reasoning and problem-solving skills.Coordinating with business during UAT.Software SkillsTesting ToolsTOSCA, Azure Dev Ops, Azure App Insight, IVR, ALM, SOAP UI, Postman, WinSCP, SSH Tectia, Quality Center, IBM-Rational-Tools, SnagIt.Data BasesISU, DB Visualizer 5.1.1, TOAD, SQL, DB2, ORACLECloud TechnologiesAzure, AWSTechnologiesWeb Services, SAP, JAVA, Oracle, Web logicOperating SystemsWindowsApplicationsIVR, WEB, Mobile, AGW (online resource for agencies), DRM, KIOSK, ORACLE APPLICATIONS, MS ProjectBug Tracking ToolsALM, Quality Center, Clear QuestTest StrategiesFunctional, Integration, System, Regression, User-AcceptanceMethodologiesAgile/Scrum, Waterfall, and RUPVersion ControlSharePoint, Clear Case, EDR (Enterprise Document Repository)EducationBS Computer Science, Kakatiya University, IndiaWork Experience:Sr. QA AnalystEmployer: HCL Tech Dec 21 PresentClient: Pentagon Federal Credit UnionPenFed is a US Federal credit union offering financial banking services, Mortgages, credit cards, home/auto loans, Check Deposit, Zelle Pay, Checking and Savings, membership, Bill Pay, and other home equity services. I have been involved in multiple projects in PenFed Member Web Banking and Mobile Banking ApplicationsResponsibilities:Involved in all phases of SDLC including requirements gathering, system design, development, QA testing, and post-production support.Analyzing requirements with cross functional teams and data gathering from different work streams.Prepare test status reports and project status decks for the PMO and senior leadership.Create, manage and execute test scripts as per the requirements and end-to-end product testing.Create testcases, bugs and dashboards using JIRA and work with business and development teams for resolution.Performed audits of mortgage servicing activities, identify audit findings and submitted the findings to management.Worked on foreclosures and Bankruptcy servicing files and coverage the following area regulatory compliance, fraud, fair lending, and mortgage service in general.Pull various data elements of the mortgage from the servicing system and identify any gaps in the hands off between Loss Mitigation, Bankruptcy, collections and foreclosure which would delay the final disposition of the property and increase risk of loss and turn any gaps into projectsExecute Quality assurance program for consumer mortgages which includes transactional credit testing relative to early payment default, compliance to KeyBank credit policy and Pended guidelinesPerformed testing on responsive web applications on multiple browsers and mobile apps on iOS and Android devices using BrowserStack and physical devices.Create test plan and strategy documents and communicate overall strategy to project stakeholders.Performing AWS testing in Web Services Cloud projectsSupported during planning and provided QA estimates.Lead UAT sessions with the business and application development teams.Responsible for documenting testcases for web, Mobile app, IVR test cases in ALM/ADO user stories.Using Postman performed REST API testing using GET and POST methods to validate the financial plan application dataEnvironment: Salesforce, JIRA, Azure, DevOps, Agile (SCRUM), Confluence,TOAD,Java, iOS and Android,Java,ToadQA Test LeadEmployer: Tech Mahindra July 20 Dec 21Client: Blue Cross Blue Shield of Louisiana (Remote)Blue Cross Blue Shield of Louisiana provides group and individual health insurance plans, life and disability insurance and group voluntary products to more than 1.3 million Louisiana residents. I have been involved in multiple projects including HCR, BMS-Migration, New Groups/ Renewals, Facets 5.01 Refresh.Responsibilities:Reviewed minutely Front -end claims validation related Business Requirement Documents (BRD), Notice of Plan Changes(NOPC), Use Cases, facets Medical Plan and Facets Application Support application Groups for writing test cases/test scripts.Heavily involved in writing Claims related Test Scenarios/Test Cases and Fully Insured Products to be executed in Facets.Performed peer review on test cases written by other testers/QA AnalystsUploading Test cases from Excel Sheet to Azure DevOps Test Plan module and next for test execution.Create Test Data like membership and upload them in SharePoint so that testers can use them during test execution.Logged defects in Azure DevOps and retest when the defects are fixed. If retesting passed, close the defect, otherwise reopen the defect.Reported outstanding bugs, followed up bug fixes, conducted review of existing test scenarios and assessed the need for their enhancement using Azure DevOps.Performed Back-End testing to ensure Proper validation of the claims into the Database by executing SQL queries.Conducted validations of functionalities in Facets 5.01 for different applications of Claims Processing, Provider, Subscriber/Member, Application Support, Medical Plan Application Group.Worked closely with business analysts and SMEs to understand and document overall work flow for enrolling subscribers in BCBSLA health plans through Health Insurance Exchange(HIX).Closely involved in writing test cases for enrolling members with different metallic tiers, benefit packages and business levels.Participated in different walkthrough meetings with Developers and Testers and answered their questions with respect to different systems.Involved in extensive Regression Testing after every new build and verified the results.Involved and assisted the system users in User Acceptance Testing.Create and manage the API requests in POSTMAN to test the APIs.Environment: Azure DevOps, TFS, CRM, Marketing Cloud, JIRA, Agile (SCRUM), Confluence, TOAD, SOAP UI,XML, MongoDB.Sr. QA AnalystEmployer: Strategic Staffing Solutions Feb 19 June 20Client: DTE Energy Corporation, Detroit MIDTE Energy is a Detroit-based diversified energy company involved in the development and management of energy-related businesses and services nationwide. The DTE Energy Web and Mobile apps allow members to quickly access and pay energy bills, comparing monthly energy usage, reporting and tracking outages.Responsibilities:Tested responsive web application on desktop, tablet and mobile form factors and mobile application on iOS and Android platforms.Worked in production support and operational teams to analyze and/or triage issues and test hotfixes.Extensive use of SAP IS-U CRM for purposes of testing meter reading, billing, accounting, invoicing and integration services with SAP CRM Interaction Center to validate utility usage and customer management.Retrieved and validated application data with backend systems using SOAP UI and TOAD.Coordinated User Acceptance Testing (UAT) with business users and key stakeholders.Created test cases and performed functional testing, usability and user experience testing (UI/UX).Performed API testing (REST Services: JSON) testing using POSTMAN for validating various services consumed by the desktop and mobile applications.Created status dashboards communicating overall status, defect extract and execution rates.Extensive reporting and tracking of requirements and issue tracking using HP ALM & Quality CenterEnvironment: HP ALM & Quality Center, SAP Easy Access, SAP Interaction Center, TOAD, Vysor, iOS, Android.QA TesterEmployer: ZumeIT May 13 Jan 19Client: Blue Cross Blue Shield Michigan, Detroit MIWorked on different projects in BCBSM including IBU Salesforce CRM application(s) for IBU Business operations to view and manage IBU members and agents-related healthcare data and information. Member Portal Application which provides healthcare information to members through desktop and mobile applications. Health Care Reforms is a web-based application that requires a user to submit an application and enroll for a healthcare plan.Responsibilities:Executed test cases for Salesforce CRM Modules including Force, Lightning, Saas Toolkit and other data models to meet the business needs of the system.Created test strategy and test plan documents for identifying project test goals, testing scope, strategy, assumptions, dependencies and constraints.Created test cases and performed functional testing. usability and user experience testing (UX).Expertise in testing Salesforce marketing cloud event journeys for sending marketing and event data through email, text and push notifications delivery options.Tested mobile application-specific features such as PIN login, Pattern Login. Touch ID Login, Face ID Login, Android Fingerprint Login, Push Notifications APNS, FCM, OCR capture through native camera, in app browser, PDF viewer, Foresee Survey SDK, Google Analytics SDKs amongst other features.Tested responsive applications concerning desktop, tablet, and mobile view and performed 508 compliance testing on desktops, mobile and tablet devices.Created testing status dashboards communicating overall status, defect extract and execution rates.Created QA test cases and interacted with product owners, business stakeholders and end users to perform coordinated testing and also end user testing to gain acceptance.Validated application data through SQL queries for data from relational (Oracle LDS) and non-relational (MongoDB) databases using TOAD and Robo3T.Validated SOAP based services using SOAP UI to validate information from various common services (Membership, Claims, ID Card, Plan Balances, Benefits, Healthcare Forms etc.) and data sources.Environment: Salesforce CRM, Marketing Cloud, SaaS Delivery Toolkits, JIRA, Agile (SCRUM), Confluence,TOAD, Robo3T, SOAP UI, XML, MongoDB, iOS and AndroidOLDER EXPERIENCEQuality Analyst/Tester Aug 11 May 13State of Michigan, Lansing, MIProject: Statewide Automated Child Welfare Information System (SACWIS)SACWIS is a comprehensive automated case management tool that supports social workers' foster care and adoption assistance case management practice and will assist staff in managing their workloads and provide accurate & current data to assist in decision-making and program modification.Responsibilities:Analyzed the Business Requirements Documents and prepared detailed test cases for new Functionality.Developed Manual test scripts for different test scenarios covering all aspects of project functionality using Rational Clear Case.Extensively Involved in performing Integration, Functional, System and Regression TestingParticipated in system walkthrough and inspection meetings to understand the business rules and system operation flows.Identified and tracked defects, generated bug reports, and submitted test reports.Assisted client with User Acceptance Test (UAT) including generating test data, designing test cases, preparing test environment, and executing tests.Envitonment: Rational Clear Case, Clear Quest, Unix, SOAP UI, XML Microsoft Word, Microsoft Excel, Oracle 11g,SQL Developer, Agile, Windows 7, Shell Scripting, Windows NT, Java. |
