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Title Customer Service Program Coordinator
Target Location US-OH-Toledo
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
professional profileprofessional experience educationkey skillscontact 35+ years of experience in event planning and relationship management. Extensive experience in vendor partnerships and accredited conference administration. Developed and implemented various collateral for both event and business marketing. Coordinated and executed several in person and virtual events.PHONE NUMBER AVAILABLEEMAIL AVAILABLE1120 Country View LaneApt #16DToledo, OH 43615CONFERENCE DIRECTOR / EDUCATION SPECIALISTProMedica (Continuing Medical Education) / Toledo, OH / 2016 - Present RESIDENCY PROGRAM COORDINATORProMedica (Flower Hospital Family Medicine) / Toledo, OH / 2013 - 2016Responsible for obtaining CME credit (OSMA/ACCME)Manage coordination of all conference details including cultivating vendor partnerships, brochure printings/mailing, and registrationMaintain in-house and guest speakers, reporting to PARS/Accreditation, CME council, and tracking of CME credits through database system (CME CLOUD)Assemble Physicians and Planning Committees for eventsHandle Day of Event dutiesCoordinated resident rotation schedulesProvided operational support to program director and administrative supervision and support to residentsManaged relationships with outside offices and specialty Board ExaminationsClosed Residency program (2015) & continued Verifications (2021)Plan annual events including graduation, faculty retreats, etc.Maintain database (New Innovations) of resident & faculty files Margaretta High School,Castalia, OH / 1983Ohio University (5 Semesters)Athens, OH / 1983-1985Event ManagementRelationship DevelopmentTeam LeadershipProblem SolvingEducation Accreditation (CME)Financial/Expense ManagementResults OrientedExcellent Customer ServiceMarketingvolunteer experiencereferencesMary AndreCoordinator, Provider RelationsWooster Community Hospital Health SystemsWooster, OH 44691PHONE NUMBER AVAILABLEEMAIL AVAILABLEDr. Jeanine HuttnerSylvania, OH 43560PHONE NUMBER AVAILABLEEMAIL AVAILABLEWomens Day AwayWooster Grace Brethren Church / 10 yearsAssisted in coordinating a one-dayseminar for up to 500 attendeesChairperson for catering breakfast andlunchBoy Scout Blast and Cast FundraiserCastalia, OH / 7 yearsHospitality coordinatorGreeted and checked-in 22 five-member teamsRoad to the HorseMurfreesboro, TN / 3 yearsHospitality coordinator for 250person VIP RoomCoordinate on-site caterers andsatellite food vendorsConcierge to three horse cliniciansprofessional experienceCUSTOMER SERVICE / CHECK-INProMedica (Sunforest OB-GYN) / Toledo, OH / 2012 - 2013Responsible for patient check-in for office with eight physicians (averaging 250-300 patients daily)Experience working within various EHR systemsManaged engagement with insurance companiesPatient Experience Super UserMARKETING MANAGERWooster OB-GYN / Wooster, OH / 2008 - 2012Directed several advertising campaigns including billboards, ads, brochures, and signageRedesigned website, logo, and other marketing materials to expand brand loyalty within communityResponsible for engagement with architect and sub- contractors for new OB-GYN wing at Wooster Community HospitalDIRECTOR OF DEVELOPMENT/COMMUNITY RELATIONSWooster Christian School / Wooster, OH / 2001 - 2008Coordinated all fundraising and programmed events including but not limited to; community open houses, Chamber Business After Hours, Alumni donor basedrelationships and events, student concerts/graduationCreated a Donor base of ~250 donors and raised ~$1M over a period of 5 yearsDeveloped all marketing materials, television ad campaigns and website designWEDDING COORDINATORWooster Grace Brethren Church / Wooster, OH / 1992 - 2010Act as liaison between church and wedding coupleAssist in planning and organizing rehearsal and ceremonyCoordinate with florists, photographers, venue, etc.

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