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Click here or scroll down to respond to this candidateCandidate's Name
PROFESSIONAL SUMMARYVersatile professional successful at managing multiple priorities with a positive attitude. Capable of working autonomously in a fast-paced and demanding environment, while demonstrating resourcefulness and proactivity. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks.WORK HISTORYSurgical Operations Coordinator, 08/2019 - CurrentMedstar Medical Group, Plastic & Podiatric Surgery, Rosedale, MDContribute to achievement of departmental goals and objectives and adheres to department policies, procedures, quality standards and safety standardsActs as backup resource for 9 administrative positions within practicePatient advocate and handles incoming complaints and concerns related to billing and collections to attain maximum patient satisfactionAddresses coding problems with providersManage booking of multiple surgical cases for 3 physicians for hospital-based surgeriesObtain 50+ weekly prior authorizations for podiatric and plastic surgical proceduresResponsible for booking appointments that meet patient's scheduling needs while following scheduling protocols of 3-4 physiciansEnsure all diagnostic and laboratory tests are completed for medical clearance.Arranged pre-operative and post-operative appointments for surgical patients.Expertly plan, schedule, and coordinate outpatient procedures.Coordinated with facilities to set up surgeries for 35+ inpatient and elective podiatric and plastic surgery patients weeklyPlaced new supply orders, managed inventory, and restocked clerical spaces.Resolved scheduling conflicts to maintain high-quality patient services.Physician Administrative Assistant II, 04/2017 - 08/2019University of Maryland Faculty Physicians Inc, Baltimore, MDProvided support for two physicians, two certified nurse practitioner and three fellows, as well as the Adult Congenital Health Disease programHandled 40 daily inbound faxes from pharmacies, insurance companies, and consultation requests from other physiciansGathered and recorded all patient information including health insurance eligibility, referring physician, past medical information, and test resultsEnhanced physician productivity by maintaining calendars; scheduling patient appointments; physician consultations; professional meetings, conferences; teleconferences, and travelVerified customer insurance benefits and handled pre-certification procedures to ensure patient insurance covers medical procedureObtained 80 monthly prior authorization from insurance companies and verified eligibility for services rendered or receivedProcessed 20 daily prescription requests in timely mannerFront Desk Supervisor/ Operations Coordinator II, 06/2015 - 11/2016University Of Maryland Medical Systems, Baltimore, MDSupervised front desk staff of 6 and their work functions while seeing over 100 patients' dailyAssisted office manager in developing and administering departmental policies and procedures to ensure 95% efficiency in payment collection and authorization acquisition processOversaw and performed patient registration activities in EPIC cadence/prelude systemsMaintained less than 15% error rate on registration error report by reviewing schedules in advance and notifying patients, as necessary for required referral and authorizationsAssured that staff collected appropriate co-pay fees, completed receipt and payment logs whileProvided guidance and instruction to 10+ employees where skills needed improvementAssisted manager in conducting orientation and training of new employeesActively and continuously improved work processes to attain 95% proficiencyEvaluated 6 front desk staff performances and provided feedback for improvementsPerformed all operations coordinator dutiesOperations Coordinator, (Center for Diabetes and Endocrinology)03/2014 - 06/2015 University of Maryland Medical Center, Baltimore, MDPerformed patient check-in and check-out procedures; including but not limited to collecting co-payments and recording payment notesCoordinated scheduling for CDE patients in need of ophthalmologic and other ancillary appointments or proceduresPerformed team leader functions as member of administrative front desk area, overseeing 6 front desk staffWas responsible for providing administrative and secretarial support to ensure efficiency and quality service to patients and practiceActed as liaison to 15 providers, proactively managing and accessing daily schedules to make scheduling changes to maintain full clinical schedulesDeveloped 50% of CDE forms and documents utilized by departmentGenerated necessary reports from EPIC, Meditech and ExcelCompleted all patient accounting request and reports with 98% accuracy.Maintained and ordered all department supplies to ensure proper operationsStaffing Coordinator, 04/2011 - 03/2014University of Maryland Medical Center, Supplemental Staffing Office, Baltimore, MDManaged, coordinated, and supervised placement of 80+ per-diem and travel nurses for proper utilization in high volume and fast paced unitsOversaw implementation of patient falls prevention program for supplemental staff pool which consist of 320 clinical staff personnelManaged and scheduled staff of 130 patient care technicians and certified nursing assistants on three shiftsUtilized and updated time management systems to effectively ensure proper billingRecognized specific details and needs between clinical units within hospitalIdentified distinction between 190 RN's who work on floor (MS) vs ER, ICU, CVICU, Cath Lab, including various credentials such as ACLS, PALS, and NRPServed as liaison between supplemental staff personnel and unit staffWorked closely with unit staff and leadership in meeting staffing needs through scheduling and utilization of temporary staff.EDUCATIONMaster of Science, Health AdministrationUniversity of Maryland University College (UMUC) - Adelphi, MD2014 - 2016 (still pursuing)Bachelor of Science, Health Systems Management, 05/2014University of Baltimore - Baltimore, MDGPA: 3.48/4.0Rosedale, MD 21237PHONE NUMBER AVAILABLEEMAIL AVAILABLESKILLS.HIPPA & JCAHO ComplianceOrganization and Time ManagementMicrosoft TeamsICD 10 proficiencyCPT CodingConflict Resolution SkillsMedical Terminology knowledgePre-Authorization ManagementOffice CoordinationExcellent Analytical SkillsLeadership SkillsMicrosoft OfficeCerner, Powerchart and MedConnectEPICAthenaIDX |
