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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLECAREERSUMMARY: Information technology support professional with Twenty-Three yearsof computer operational analysis experience. I have supported end usersusing the Microsoft Office suite products.Effective at analyzing operations, problem solving, andimplementing computer technology to reduce costs/improveoperations, DCSE Certified. Worked with Lucent Technologiessoftware and Hardware and Motorola equipment.HARDWARE: IBM PC's and Compatibles, Compaq, Toshibas, Dell, Gateway 2000, (All laptops and Desktops Fax Server, Network Server,TCP/IP Protocol Networks Concentrators, Hubs, Patch Cabling,Wire Management, Macintosh, IBM 3090 (via LAN), WAN Support and AS/400 Backup, Kiosk, Radiant POS Systems, FujitsuPOS Systems, VOIP, Dell Certified with On Force, VPN SupportSOFTWARE: Windows 10, Windows7, Exchange Client, Active Directory, Microsoft Office 2010, Office 365, BookingBuilder, HRM, BackOffice, MS Teams,PROFESSIONALEXPERIENCE:Oct 3 2022 to PresentLead Helpdesk SupportTallgrass Technologies Inc. (Hills Pet Nutrition)Contractor System Support Analyst (Business Partner to HillsPet Nutrition/Colgate Palmolive)Currently working at Hills Pet Nutrition as a Support Analyst atthe Topeka Plant my duties are to assist the 24/7 Plant operationsto stay to assist the plant with staying to be online with thenecessary online support to be able to produce the necessarysupply of product needed to keep the plant operational. My dutiesinclude being able to make sure that new employees that are withoperations have the necessary tools needed (laptops, account set upphone support and application support necessary) to perform theduties that they are hired for. I also support Production equipmentthat is automated to stay online and forklift equipment that relieson wifi to stay connected and update as well as the RF tablets aswell. I also assist the Lab personnel with their pcs to ensure thattheir equipment is up to date and online and operating as well. It isalso my duty to make sure that the plant is always online and thereare no interruptions with network services as well. Office 365support is also a part of my daily duties. I also assist the plant withtickets which is the Fresh Startprogram and also have to assist with the daily duties of supporting the Cameras onsite (Program software used is MaxPro)and badging and peripheral software that they use (Promax). I also support all printer setups as well and follow up with the GITSC department for the plant on all outstanding tickets and issues. Also assist with replacing tape backups replacing workstation and server hardware on an As needed basis since I am a Business Partner I am limited to what I am allowed to do, however I do what is necessary to assist on keeping the plan open and running on a 24/7 basis.AdvantageTech (BlueScope)Contractor System Support Specialist I10/17/2021 to 03/07/2022Provide desktop support to Engineers and Designers. Imaging PCs and laptops for deployment. Assisting with Network and Desktop support also assisting with transformation of going to Intune for desktop automation. To the various regions in the US.AdvantageTech (UMB Bank)Contractor Desktop\Network Support07/31/2021 to 10/01/2021Working at UMB Bank Buildings downtown KCMO to provide Desktop\Network support to the clients that are remote, working at home and returning back to work. Assisting with PC move to the three downtown buildings and also assisting with imaging pcs and laptops with the imaging software that they use also using SCCM, and Service Now as tools to assist with the inventory, moves and imaging and work done with clients.BCD TravelIT Field Service10/17/15 to 04/20/2020Provide Tier 3 Global Client/Server/Windows 10 Conversion Support TeamWe are the Primary Office for Break/Fix issues for the company Tier 3 support for all Client Support issues.Provide assistance to Network Services Team for Router and Network issues, in the Kansas City office also provide the same assistance to the Infrastructure Support Team as well. I am the SME for BookingBuilder support, Provide support for all the GDS applications that the company uses. Responsible for assisting withprojects at various sites for the company. We do 25%-50% travel to assist various offices with support.BCD TravelGlobal Technical Support Specialist10/30/11 to 10/17/2015Provide Tier 1 & 2 Global Client/Server Support/Exchange Provide Tier 1 & 2 Global Client/Server Support, Exchange Client Support, Virtual Desktop,VPN,Remote Support, Broadband Support. Use Active Directory, Exchange Console, PC Anywhere, Microsoft Office and Third Party Software Support,HRM, Bookingbuilder,Worldspan,Sabre Red, Insite, People Soft and IEmployee Support. MS Outlook Support. Windows XP\7 client support,VDI, Mobile Iron for Mobile Phone Support, Wireless Support and Domain Migration Support, Using Symantec Management Console.Beyond The ConvictionNetwork Support\Consultant10/2009 to 1/2014Working with this non for profit to build their network. My primary role was to build a network for the organization and advise them on how to build on this network once it was completed. I started them off with a 15 node network for the office and a 15 node network for the training rom which was on a separate IP address for internet access only, Also had to set up the Telephony and all Cat 5 wiring for the office and Training Room and conference room as well. I also gave them a drew a diagraham consisting of pc locations, phone configurations IP addresses of the printers and training room pcs and router locations as well in the event of an audit or if they needed to have their ISP do any work for them as well. I also assist them with patch updates, and wireless support as well.Weed and Seed Center/Healing and Addiction Center Network Engineer/Project Manager1/2009 to 10/2009(Volunteer position so it is neither employee nor contractor.)Working with the non-for profit organization to assist in building a Learning Center and a Network HUB for the organization. Duties include getting all necessary equipment to assist in building the network for the Learning Center and the Network HUB. Finding resources to assist in getting any and all Network equipment needed to get this project under way. This project is for the KCK Metro-Plex.Velocity (Agency)01/2008 to 12/28/2008AMC Theatres (End client.)Computer Engineer/Support Specialist (Contractor) Provide Help Desk support to the AMC Theatres (In a Call Center environment) in the US and Canada, providing Support on the POS Stations and on all Back Office Workstation.Supporting Radiant on the Servers Windows XP, NT (Client) 2003 Server 2000 . Exchange and Outlook, account setup andupport, Client and win 95 and win 98 and supporting all ABOs Box Office and Concessions Workstations. Resolving all network and VOIP Support and LAN/WAN/Remote Client issues as well, also responsible to keep them SOX Compliant and Client/Server Support via Active Directory. Worked with Lucent Technologies software and hardware and Motorola equipment. Remote Desktop SupportMODIS (Agency)7/2006 to 12/25/2007Sprint (End client)Provisioner (Contractor)Contracted to Sprint/Nextel responsible for Provisioning order from customers transferring telephone services to and from Sprint/Nextel (Media Com). Also to assist new employees with training and working on the ACD Line to trouble shoot a variety of Telephony issues. Working in a Team Environment and assisting the Team in any way possible to provide service to all of our customers and Local Exchange Carriers (LECs) which includes connects, disconnects, moves, Porting Issues, Switch Issues, Cancels.Network Xperts (Agency)5/22/2006 to 6/14/2006CVS (End client)Technical Deployment Technician (Contractor)Responsible for deploying Voice/Data Cabling for the TCP/IP Protocol and Wire Management to Metro Area Osco Drugs Stores that are being converted to CVS Family chain.Van Rooy Propertie3/2005 to 3/27/2006Maintenance TechnicianProvide Office/LAN/WAN Support and General Maintenance Support the Company.LAN/WAN Client Server Support.COMPUSA (Agency)11/02 to 2/28/04Time Warner Cable (End client)Cable Technician (Contractor)As a Sub Contractor to Time Warner Cable responsible for Network Cabling, RG 6, RG 59 and RG 11 Cabling, Road Runner, LAN and Wireless Network Support. It is my duty to complete new installs, set up Road Runner (E-Mail Accounts)Broad Band and do wireless and wired network setups (TCP/IP Protocol) for TWCRisk Management Alternatives (RMA)10/01 to 11/02Technical Consultant (Employee)First line of resource for the JC Penny Accounts, LAN/WAN /Client/Server Help Desk networking issues. Mainframe to Network issues on the LAN/WAN Platforms, migrating them from Windows NT 4.0 to Windows XP and Windows 2000 Server. Assisting with moving and setting up existing and new workstations and servers. Trouble shooting and repairing existing workstationsRiver City Solutions (End client)2/26/01 to 10/01Strictly Technologies Solutions (Agency My own company.) Computer Consultant (Contractor)I was offered an opportunity to work as a Computer Consultant to River City Solutions but having my own company under their umbrella (Strictly Technologies Solutions),LAN/WAN support along with being able to trouble shoot a verity of different Client/Server support issues and Network Cabling issues TCP/IP Protocol Issues It was our responsibility to be resourceful in getting the correct resolutions to the day-to-day issues at client sights. We had approximately 25 to 30 different clients in the KC Metro area and problems range from Novell issues to NT, 98 and 95 issues both on the client and server side. Data Backup and recovery issues were also a key part of our daily duties.I worked on call on a 24/7 basis.Cleveland Chiropractic College11/01/99 to 01/12/01Computer Informations Manager/Network Engineer Responsible for internal client user support in LAN/WAN (NT 4.0/Novell NOS and Win NT 4.0 and Win 95/98 OS) and Internet environments to include support for approximately 120 users in the Kansas City Area. Client and Server Data Backup and Data recovery was also and on going daily task. Fixing and repairing existing workstations and laptops.Setting up and supporting Video Conferencing and VOIP. Projects involving restructuring the internal network setting up a WAN for our Campus here and at our sister company in LA. I have just completed recabling the campus with fiber backbone and 10/100 Ethernet Cat 5 Cable with the opportunity to go to gigabyte connectivity.Completed Projects:Setup and configured a stable Backup Recovery system for the server side and a backup system (Iomega) for the accounting department for extra reassurance.Completed the network cable in the Main Campus (6401 Rockhill Road) the Clinic (701 East 63rd.) and the 601 East 63rd Building and connecting the 701, 601 and the 751 buildings on east 63rdto the Main Campus on 6401 Rockhill Road via Fiber Backbone and making all connections CAT 5 standard.Configured and set up the research pcs in the Library. This involved network cabling for Internet access and setting up the necessary securities and customized desktop for easy access.Configured and set up 10 PC for the student lab and recabled thelab which was set up on BNC connectors and a sneaker type ofnetwork.THE TRIPLE-I CORPORATION10/97 to 11/01/99Triple-I Corporate ITS: Network Engineer (Employee)Responsible for internal client user support in LAN/WAN (NT 4.0/Win 95/98 OS) and Internet environments and Lotus Notes to include support for approximately 200 users over a Nine StateArea. Responsible for all network support duties, which includesaccounts setup, hardware and software upgrades, networkconfigurations and printer support and TCP/IP Protocol issues.Also responsible for daily Data Backup and Data Recovery Issuesas well and repairing existing laptops and workstations.EDUCATION:Kansas University Architecture and JapaneseJohnson County Community College Computer Science |
