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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Warwick Pointe Dr #103Brandon, Fl Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLE LINKEDIN LINK AVAILABLESummary of QualificationsReliable, team-focused, goal-oriented Customer Service and financial banking professional committed to meeting and exceeding performance goals. Excellent communicator verbally and in written form, proven ability to resolve conflict with positive resolution through Policy and Procedures, and proficiency with several software applications.Professional SummaryReliable, team-focused, and goal oriented professional over 3 years mortgage related experienceMortgage banking environment experience working at HSBCResearched documents for law office and various firms for bankruptcy and foreclosuresEnsured all documents are uploaded and accessibleHandled extensive research for various documentsReviewed mortgage documents, original notes, title policy, HUD and other various mortgage documentsMaintain compliance with Federal and Industry Specific regulatory and investor guidelinesAvailable immediatelyProfessional ExperienceChase Bank 01/2018 02/2023Merchant Services RepresentativeCredit card liaison between banks and merchantsEnsure processing compliance for credit and debit card transactionsResearch inquiries for miscellaneous banking transactions per merchant requestProvide training to new employees regarding processing and system utilizationProvide technical support for Point-of-Sale devicesReview various credit card transactions for chargebacks to determine the statusProvide exceptional customer service while maintaining a high level of integrityVerify and update customer accounts daily in secure databaseAssist with credit card deposits and billingCitiGroup 01/2017 11/2017AML AnalystMaintained and applied knowledge of sanctions and anti-money laundering processesAnalyzed alerts and investigated customers who match with SDB, PEPS and Negative Media listConducted enhanced due diligence investigations supporting policy and procedures and regulatory requirementsMonitored client activities for potential relations to sanctioned individuals, money laundering and terrorist financingAccumulate facts from investigations to present to Senior Management and ComplianceHSBC 03/2012 12/2016Loan Servicing Representative IIResearched documents for law offices and various firms for bankruptcy and foreclosuresEnsured all documents are uploaded and accessibleHandled extensive research for various documentsReviewed mortgage documents, original notes, title policy, HUD and other various mortgage documentsMaintained compliance with Federal and Industry Specific regulatory and investor guidelinesEnsured compliance with operational risk controls per HSBC or regulatory standardsPerformed investigation and research on routine and escalated items to resolve problemsMaintained internal control standards for timely implementation of internal and external auditsResponsible for the monitoring of exception reports, investigation and resolution of casesSupervisor of Elections 01/2012 - 03/2015Machine ManagerManages technical support requirements of the voting equipmentMaintains accountability and transports ballots to a designated site after the polls closeAssists in setting up voting equipment in designated polling place for Election DayFidelity National Information Services 10/2000 01/2012Merchant Services RepresentativeCredit card liaison between banks and merchantsEnsured processing compliance for credit card transactionsResearched inquiries for miscellaneous banking transactions per merchant requestProvided training to new employees regarding processing and system utilizationProvided internal and external customer serviceReviewed various credit card transactions for chargebacks to determine the statusProvided exceptional customer service while maintaining a high level of integrityExperience in navigating between different computer programs and screens to obtain and verify informationVerified and updated customer accounts daily in secure databaseEducationStrayer UniversityBachelor of Science, Criminal Justice Education - CurrentProfessional DevelopmentMember of Toastmasters Club at the HSBC Branch in Tampa, Florida |
