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EDUCATIONLehman college CUNY, Bronx NY: Bachelor of Arts in Mathematics Spring 2022 Borough of Manhattan Community College, New York NY: Associate of Science in Engineering Science Spring 2020Relevant CourseworkMathematical Statistics/Probability, Advanced Linear Algebra, Algebra and number System. TECHNICAL SKILLS AND LANGUAGE SKILLS Computer Programming: HTML, JAVA, C++, MATLAB. Proficient in Microsoft Office (Word, Excel, and PowerPoint). English, French (fluent), Wolof (native).EXPERIENCECustomer Service Representative, Magnolia Bakery New York,NY Responsibilities: December 2021- present Handling customer complaints, providing appropriate solutions and alternatives within the time limits, following up to ensure resolution. Keeping records of customer interactions, processing customer accounts and file documents. Following communication procedures, guidelines and policies. Retailer and Team Lead, Tias place New York, NYResponsibilities: september 2017 - Mars 2020 Provided introductory information to new customers. Ensured that customers are satisfied with products or services. Followed up with clients to check that theyre still satisfied with any purchases Determined the quickest, most effective ways to answer a clients question. Borough of Manhattan Community College New York, NY Undergraduate Research Assistant Fall 2018-Spring 2019 Introduced MATLAB as a program which students can use to construct effective and well documented scripts that can be applied to solve engineering problems. Increased efficiency at which students can solve engineering problems by introducing algorithms that streamline processes.PROFESSIONAL AFFILIATION AND AWARDSDeans List Lehman College Fall 2021 - Spring 2022 African Student Union Contributing Member Fall 2020 - Spring 2022 Organization and collaborated with executive members to plan events to foster awareness of cultures and promote diversity within the university. Muslim Student Association Contributing Member Fall 2020-Spring 2022 Encourage both Muslim and non-Muslim students to evolve intellectually, physically, and spiritually.