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Click here or scroll down to respond to this candidateCandidate's Name
PHONE NUMBER AVAILABLEEMAIL AVAILABLEI am a highly motivated individual who is looking to obtain a professional position with an established company that will allow me to enhance my current business skills as well as develop new ones. I have several years experience working in sales, accounts payables and receivables, purchasing, and as an executive assistant. Additionally I have 5 years experience managing a family owned trucking company. I have excellent oral and written communication skills as well as an exceptional ability to problem solve.Education The Florida Insurance School Jacksonville, Florida 1990Liceo Catolico de la Asuncion 1983-1986Bogota, Colombia South AmericaOffice MS Windows 2000/XP MS Outlook UPS WorldShipSkills MS Excel MS PowerPoint Type 50 WPMMS Word Intuit QuickBooks ProMiles Tax / FuelPDF Converter Global Moving Management SystemApplied / Epic Experience with various insurance carriersFMCSALicenses 2-20 Property and Casualty licenseandCertificationsExperienceLiberty Company Insurance Brokers Inc. Woodland Hills, CA (Remote)Commercial Trucking CSR and claims April 2020- November 2023My position as a Commercial Trucking CSR and claims representative was to ensure an optimal clientexperience by managing client accounts at the Liberty Company.My responsibilities included: Answering client inquiries and resolving any complaints Process endorsements Process payments Claim intake, reporting and following up with adjusters and insureds Translate Spanish calls for all departments in the agency Renewal policy processing Order Loss run reports Order MVR reports - Samba Safety MVR System Verify CDL medical certification dates current on MVR's Request IFTA reports for new clients and renewal policies Update all policies with current renewal information Make 120 day calls for renewal policies Issue Certificates of Insurance and auto ID cards New quote intake Setting up new and renewal clients with the online self service portal Quote renewals Experience with various insurance carriers Quoting, payments, loss run ordering and claim reporting with:Auto-OwnersAmtrustBerkshire HathawayProgressiveCanalNorthland5 StarRPSClemensCover WhaleCapitol Premium FinanceBlue Streak Couriers Jacksonville, FloridaScheduler/ Asurion claims June 2019 - April 2020Scheduling deliveries of orders for customers as a third party courier service.My responsibilities included: Rescheduling exceptions of orders that were not delivered Handle customer questions and concerns as they call in Filling cell phone insurance claim orders Stocking all cell phone inventory as the orders came inAir Land Forwarders-Suddath Inc. Jacksonville, FloridaClaims Adjuster/ Support Staff February 2013-May 2014Receive calls from Military clients on deliveries that have been damaged andassist in the claims process through the life cycle of the claim.My responsibilities included: Provide the claims adjusters with support to the client Evaluate damage worth Schedule inspections Provide follow up to the military members and claims adjustersColonial Life & Accident Insurance Company Jacksonville, FloridaTerritory Executive Assistant March 2009 July 2009My role with Colonial Life was the Territory Executive Assistant. I served as an assistant to the Territory manager of the North Florida territory. I also provided assistance to the District General Agents, Regional Instructors, and Regional Recruiters of our territory.My responsibilities included:Assist Territory Manager with analyzing reportsResponsible for maintaining stock of the items that are used in the field by our agentsOrganize and arrange meetings and training seminars, on and off locationArrange conference callsMaintain the Territory Managers calendar using OutlookOrder supplies for the officeComposing newsletters monthly for our territoryAssist in the preparation of weekly sales and recruiting projectionsMake all appropriate travel arrangementsPrepare all office/travel expenses for reimbursementPreparing all Expense Reports for officePreparing materials for presentationsHyse Trucking Jacksonville, FloridaAccounts Payable/Receivable Feb 2001 May 2012Served as the Accounts Payable/Receivable Manager, as well as Dispatcher.My responsibilities included:Received, entered, and paid all incoming invoices using QuickBooksCreated and mailed all outgoing invoices using QuickBooks as well as performing wire transfers for large purchasesManaged and maintained weekly fuel taxes using ProMilesManaged hiring process for new drivers and owner operators including interviews, previous employment verification, drug testing, and background checksDispatched drivers to appointment locations as necessaryFunctioned daily as business ownerGulf Atlantic Equipment Jacksonville, FloridaBilingual Customer Service Representative May 1998 Dec 2000Served as a Bilingual Customer Service Representative for the companys service department.My responsibilities included:Receive incoming calls regarding repairs and servicing from technicians and customersKept preventive maintenance files on all existing customersCalled and booked service for equipment servicingPerformed background checks and previous employment verification on new employeesFunctioned as assistant to unit and operational managers as necessaryInterim on Premise at Homeside Lending Jacksonville, FloridaBilingual Customer Service Representative Jan1997 Feb 1998Served as a Bilingual Customer Service representative for home mortgages.My responsibilities included:Receive incoming calls regarding confidential account inquiries from existing mortgage loan holdersMade financial recommendations regarding mortgage servicingServiced loans on two computer systemsAssisted team members with incoming callsOther Excellent oral and written communication skillsSkills Excellent ability to problem solveSpeak Spanish fluentlyExcellent phone etiquetteOtherExperienceState Farm Insurance 1991-1994Mid-County Insurance 1989-1991Maddox Brothers Auto Repair 1986-1988References Professional References available upon request |
